This is where I usually go for my tired and other services and i will say that James and Reggie are…read moretwo of Firestones best workers at the downtown Olive location hands down . Always professional and helpful.

I drove in from KC and my car started to overheat. These guys are open on weekends so I took it to…read morethem. The car was in bad shape and they did everything they could, even working after hours, to make sure that my car could get me back home. James and the crew were very communicative and understanding. The whole team went above and beyond and really took care of me. I don't think my car would've made it home if I went anywhere else.

As far as service stations go I'm satisfied with what Dobbs provided…read more I had a laundry list of services performed on my Toyota, after the services I'm seeing better gas mileage and improved engine response. Prices were good and service was personalized and friendly. When things went a bit sideways on billing details the manager made things right. Just be sure to ask if there are any shop supplies or shop fees at all when getting your quote.

Worst customer service ever. Front desk Lou, was super rude…read more Do not recommend Dobbs, they keep saying they're short in staff as if it was an excuse for bad manners and excessive wait times.

We started bringing our vehicles here a few years ago when my son needed a quick safety inspection…read moreto get his car relicensed while he was home on winter break. Benchmark was able to get him in and get the inspection completed within a few hours so we could get the plates renewed before he needed to go back to school. I have always found them to be fairly priced and to do the work they say they'll do. We almost exclusively use them now for our vehicles. We can leave our car/truck the night before and they will have it fixed sometime the next day.

I hit a large tree limb that was lying on the roadway and could not avoid it. Unfortunately, it…read morehit and loosed the engine shield on my Honda. It sounded like a was dragging a large piece of metal down the road. I went straight to my local Benchmark and they fixed it while I waited and didn't charge me a cent! My neighbor suggested going to this place a couple of years ago and I am thankful I listened to her!

I went to 7 different places trying to get an emissions inspection. I made appointments online that…read morethey cancelled as I pulled up with Car-X, I went to 3 places that advertised they were an emissions station but they didn't have a tech and Dobbs said I could leave my car all day in hopes they'd get to it but it may be Monday I walked into Access Automotive because I saw the sign and I thought I'd give it a shot. Alex was courteous and said he could do it with a small wait (not all day). I was overjoyed because I was exasperated. As I spoke with people while I waited they said this is the only place they have their cars serviced. They'll have my business from this day forward. Great job Access Automotive

Alex provided timely service, and was very polite and welcome to questions. No nonsense or time…read morewasted!

I went with my brother to Plaza Tire to have the sensors in his car checked out. I live in Florida…read morehalf the year and when I got back to Kirkwood in early April my brother in law asked me if I could help George with his tire sensor issue. The sensor kept coming back on and Greg had purchased a battery operated tire pump and filled it up several times. Plaza said they could look at it that day and a few hours later George received a call the car was ready. When we arrived they said, "no charge" and asked how George had been inflating the tires. Evidently he and Greg failed to measure the tire pressure and just guessed it needed more air and had overinflated one of the tires to double what it was rated at. Needless to say George was thrilled that was the problem. These guys could have taken advantage of the situation and even told me this happens fairly often. Anyway, they got my business that day. David Bridges, Kirkwood, MO

Order: wheel alignment $124 & brake fluid flush $128 Total cost: free…read more Pros: had an appointment scheduled for 8am. I got in at 7:40am and they got to work immediately. Prices are comparable to other places maybe a dollar or 2 cheaper than other places I have viewed. They were also able to get me in relatively soon. Ended up getting a free alignment because the guy wasnt there for the brake fluid flush. Listen, ive been trying to get a break fluid flush for some time and this location put me down for 8am today. Now I gota go somewhere else. Cons: Apparently the technician didn't show up because their vehicle wasnt working. If they knew that someone wasnt there at the scheduled appointment time then why take my car back? Follow up: Came in next day to get alignment fixed because my steering wheel was slightly turned to the right. When I would position my wheel straight it would have me going to the left very much instead of straight. I had to come back up here and get that addressed. Trying to get a break-flush so hopefully guy shows up today lmaooo!

Came in without an appointment and they were able to change my two front tires in less than an…read morehour. Everyone and especially Vince(I believe the manager) were very friendly and helpful. Very happy with the price too! I found my place for any car issues and will highly recommend to friends and family.

I went for a state inspection and was given an absurd price for replacing the brake pads. I will…read morenever return.

Had a full synthetic oil change. Very knowledgeable staff. Bre, Kate and Keegan did a wonderful job…read moremanaging all of the customers even though they were obviously understaffed on a Saturday. They all had smiles on their faces and great attitudes while under very stressful circumstances. Highly recommend this location. Thank you!

Went in for an oil change after they removed the oil sat there for almost 20 minutes before they…read moretold me they are out of the oil for my car. Waited over an hour for them to call around and get more oil only for them to discover they actually had the oil. The manager said she would give me a $25 discount but only ended up giving a $20 discount. On top of this they charged a $5 temporary surcharge that they never disclosed. Overall very unprofessional and poor communication.

Dennis and his crew were fantastic! Great service, knowledgeable and fixed an error the Gravois…read moreBluffs location made quickly! I will not go o another Jiffy Lube location!

Waited in line for 30 min no one greeted me/checked me in, anything then once I finally get to the…read morefront they tell me they don't have the tube for my car. Waste of time! No good customer service