While in route to taking my kids to school the worst thing for a busy morning happened and had a…read moreblow out on my SUVs drivers side tire. Reached out early and was greeted with great customer service and even better fast solution to get me back on the road for my kids. Greg was amazing! Ive trusted them in the past and was happy to have trusted them again. They have a lifetime customer in me. This busy mom was back on the road in no time and feel confidant if I ever need them again to trust their work.

I called ahead to verify that Valvoline in Creve Coeur would check and fill my 18yo daughter's…read morepower steering fluid because it is low and the noise that makes scares her. This was in addition to buying an oil change. They assured me they would. When she got there the people working at 3pm Tuesday July 21st 2026 told her they had no idea where her power steering fluid went, and that she needed to go have a mechanic do that for her. REALLY?? This is how you help an 18yo girl? I've been going there for 21 years. That's done. If I could give a negative star I would.

I cannot recommend this location enough. Billy and team are great and never pressure you into what…read moreyou don't need. I will be going here forever.

I've been to this shop twice at this point - once was to get my brakes fixed years ago and more…read morerecently I was referred back here for a quick assessment of my old Ford Escape. They picked up the phone first try, were extremely kind in letting me come same day as well as coordinate a tow truck to drop off my dead car without any difficulty. It was almost too easy. The man at the front desk is kind and friendly, making casual conversation and giving me solid direction. I appreciated the mechanics determination in finding the correct part for my car. They were very adamant on ensuring that I felt like I wasn't being ripped off, which was reassuring. After my dad checking out the situation and him approving I felt even better. We couldn't get my car fixed due to it being a dinosaur, but they helped with next steps best they could. When I got my brakes fixed it was very much worth the value. I continue to be impressed! Highly recommended

Not only did I receive excellent service. The employees were courteous and very professional. I…read morewould refer them to any of my friends and family and will continue to take my cars there.

Do not take your car here and definitely not 9725 Manchester Rd. I went here for what I thought…read morewas a simple oil change. I pulled off the lot and my car did a jerking motion like it was backfiring. an hour later the malfunction warning signal and all the dashboard lights came on. My car shut off while in idle three times. I called the shop and drove it back to them and it shut off three times while driving. I was told by the worker they may have knocked wires loose from the maf while taking out the air filter , which was never requested. I told the guy changing my oil I didn't want anything extra but the oil change. The man at this shop said it was nothing they can do even though nothing was going on with my car prior to me bringing it to them. Now my car will barley make it up the street, its vibrating, shaking, and won't stay running. It stops at every light and while sitting. Then they proceed to " offer" me the option to change the air filter "to see if that helps". Little did I know it was not offered to help rectify the damage they caused because o had to pay an additional $30 on top of the $90 oil change. How convenient To "offer" the one item I originally refused as the fix to the problem. This place is sketchy and damaged my car and won't take accountability. This place deserves zero stars

I went to this place when I desperately needed an oil change and couldn't get into my dealership or…read morelocal garage. They had good reviews, so I felt like I wouldn't be sold a bunch of "extra bs" because I am a woman. I was a little shocked at the price of an oil change on my vehicle ($150+) but because I had waited so long, that's on me. The waiting area is nice and comfortable, with clean restrooms. After my service was complete, they brought out my paperwork. According to them, my passenger axle was "busted", I needed all new tires and all new brakes. I just paid for my oil change and told them I would have my regular mechanic check everything out. When I went to check my paperwork, I noticed they had charged me for someone else's service! My regular mechanic also just replaced my brakes two months prior to this, rotated my tires and examined the tread, and then checked the supposed busted axle and found all of them to be fine and in working order. I'm not saying I wouldn't go back if I needed too, because the staff was friendly and respectful, but it is not going to become my regular shop.

This is a review for Tire Choice #936 (1250 Old Orchard Center). I had been going to this location…read morefor many, many years and, until the past two years when they seemed to have retention issues with employees, I had received great service/experiences. The first issue was when I contacted them for a specialty service and they quoted me $800. I called three other service stations in the area and received quotes for the same service between $300-$400. The second, and most important, issue I encountered was in Dec. 2025. After doing a lot of research on pricing, rebates, and interest-free options for a new set of tires, they had the best "bang for my buck" and I purchased a set from them in Dec. 2024. I left my car the day before with a note that stated the services needed and that this was to be interest-free and I would be receiving $300 in rebates. I received the rebates, but not the interest-free; which I did not find out until the twelfth month when I went to the credit card website to make sure I had a zero balance. I didn't so I paid it off. But then I thought, "If the transaction amount was under $1,000, I should have only made 10 payments, not 12.". So, I started looking at all of the statements and noticed I had been charged interest monthly. When I called the credit card company on Monday, December 29, 2025, it was stated to me that they were not able to refund the interest of $164.20. However, if I had contacted them after the first month, they would have been able to fix it. I had set the account up with auto payments on my first bill and thought the whole purpose of auto pay was to not have to worry about making payments or checking statements. Also, I did not think it would be necessary to check the statements as it was stated in a note and verbally during checkout this was to be a 12-month interest-free purchase. When I made the first payment, there was no interest. Then, I called and left a message at the store, but nobody returned my call. So, I sent a certified letter to the credit card company with all the information to be reimbursed and they only credited back the last two interest rates totaling $28.43. Seriously?!?! To say I was disappointed is an understatement. I contacted the store again and this time was able to talk to someone. They told me that it was the person who completed my transaction that made the mistake as they have to click the interest-free button. This employee said that he didn't know why the other employee didn't hit the button because he always does. Apparently, this was supposed to make me feel better. It did not. Again, told nothing they could do. I say all of this for 1) to get it off my chest - it really ticks me off to lose $130+ especially when I'm on a budget, 2) if you need any specialty work done, get several quotes, and 3) make the employee show you at the time of checkout that they've done the simplest task ever given to a human being and pressed the interest-free button. Thanks for listening.

I may be going a little over the top with this rating but they helped me out of an awful…read morepredicament. Situation was that my son & I were driving Toyota FJ Cruiser with 190k miles from Atlanta to Denver. I had it checked before the trip & everything appeared OK. Long story short, just outside St. Louis at 5:00 PM on Good Friday the check engine light came on followed by all others & engine started shaking & losing power. Found an Autozone & they did diagnotic reading saying #5 misfiring - replace coil. They said Meineke down the street might be able to do the work. I high-tailed it to Meineke but the gentleman said they couldn't do it as they were closing in just over 30 mins so couldn't get the part that late in the day. I offered to go back & pick up a coil from Autozone and man said OK but I needed to be back by 6:00. So went back to AZ,, bought the coil & slid into Meineke in time. The mechanic installed the coil in record time and we were back on the road by 6:15. Quoted me $92 but charges were $88 (I supplied the coil). Truth be told they've could've charged me twice that and I'd still be happy.

Had an appointment a week in advance for 11am. Got there on time and went across the street to kill…read moretime at McDonald's. 45 minutes later they still hadn't worked on it and took walk ins ahead of my car. What's the point of making an appointment if they're an hour late starting on the vehicle. I hate when doctors keep me waiting an hour much less oil change guys.

These guys have so much integrity, do every job right, and won't try to convince you to do or buy…read morethings you don't need. I'll never go anywhere else for service outside of warranty covered issues. Thank you LTS!

Came here today for two state inspections and the process was so easy! Online bookings fill up…read morealmost two weeks in advance, so I called and they were able to schedule me only two days later instead of me having two wait the full two weeks. Employees were very friendly! Everything was so easy and I was only in for about twenty minutes. Other customers in the lobby were talking about how much they love this place, as well.

I called 9 tire and auto repair stores yesterday and none could fix a slow leak. This location…read moreoffered to squeeze me in today, Sunday, the only store open. They were able to repair a nail leak in the Tesla foam filled tires, which two other places said they did not know how to do it. They were professional, courteous, prompt and reasonably priced. I recommend them.

Decent for oil changes and break services, but I do not recommend this Firestone if you need any…read moreother services. I need to preface that I already called and talked to management, who refused to do anything based on my complaint. I brought in my car on Wednesday, July 30th, as it was misfiring and the CE light was obviously on. It was evening, and I was told they'd check on it the next day when their technicians were in. I didn't hear anything on Thursday - cool, they were busy when I brought my car in. Friday, I didn't hear anything, and I called them during my lunch to check in. My car hadn't been examined yet, but they would check on her right after the next car in line. I didn't hear anything until Sunday (8/3), when I get a call that the spark plugs are fouled. I expected that, so I okayed the repair and was able to pick it up on Monday. The car is still a little rough when idling, but does okay on the drive home. I take a short trip a couple of days later, still shaking but okay. Then on Friday, when taking the second trip since getting my car back, she starts misfiring heavily and the CE light comes back. I bring her in that evening. Two days later I get a call, and the technician's response is that my car needs a "software update", and to take it to the dealership. What? When I took my car into the dealership, it starts misfiring right as I'm checking in, so they obviously want to do a full workup. They find that the ignition coils need replacement, the engine is covered in carbon because of the misfires, and because of this, the new spark plugs were dirty and fouled. When I called this Firestone to see why they had failed to notice the ignition coil and carbon issues, as well as address the fact that the new spark plugs had fouled because of this, the manager I spoke to was insistent that they had done their job. He insisted that the diagnostic codes were spark plug-specific, but the codes on the invoice I was provided point to an issue with the cylinder, not the spark plugs. He insisted that the coils checked out fine, and that they recommended a software update because they couldn't clear the diagnostic codes without the codes coming back immediately. Codes that were coming back, because the engine continued to misfire. Not once did he offer to replace the fouled spark plugs because of Firestone's inability to diagnose and repair the issues with my vehicle, he only defended what their shop did. Important context: I have a car make and model that in the last few years, has become notorious for ignition coil issues. I found this out in-between my visits with this Firestone and the dealership. Not recall-notorious, but enough that a different coil and software update was recommended by the manufacturer. Per the manager, Firestone did not feel the need to ever investigate the ignition coils. I had the dealership clean the carbon and change the ignition coils - lo and behold, the codes are not coming back. I still need to replace the spark plugs and was hoping Firestone would fix this due to their error, but at this point I'm going to replace them myself because Firestone refuses to. They're good with oil changes and breaks - it's why I came back for the engine issue. But for failing to diagnose an engine issue, and make petty excuses to defend themselves, I'm not coming back. Period.

OMGoodness!!! What service. I dont know anything about cars…read moreother than getting in starting it and driving. When my team and I went to Jackson Tennessee for a volunteer event my car stopped on us. After 2 tow drivers and the Sam's Club mechanic couldn't figure it out, I looked up a repair shop and God gave me Christian Brothers, under 2 miles away from where we were and very kind and understanding over the phone. Unfortunately it was a holiday weekend and we would have to leave it. This was no problem but I was going to have to come back to get it if it was worth it. OMGOODNESS I fell more in love with the service and work. Brian was amazing walking me through every step and sending photos and videos. This helped so much. I cant say enough. Clean, informative, helpful and respectful and not making me feel bad that I didn't understand. I Thank them all for the work and service.

I do not recommend this place unless you want to over pay. They were trying to charge $2,100 for…read morerepairs which we ultimately had done elsewhere in under a day for $1,100. They were trying to charge $50 for some rags/cleaning materials as part of their bid. Really!?! Despite the attempt to overcharge my son who's a broke college kid, they demand nearly $200 even though they did no work to the car. Will never return.