First and foremost I would like to personally express the amount of disappointment I am feeling by the lack of communication and professionalism I experienced while working with Spirit-Elite. Being in my first year at a master of physician assistant studies program in another state, I needed strong communication skills and professionalism in all of my vendors.
The very first contact I had with Spirit-Elite was very promising. Mr. Jordan had great ideas, was very responsive, and quoted me very reasonable prices. However, it quickly went down from there.
Starting with the payment process. Mr. Jordan requires a 50% deposit paid at the time of contract signing, which is not unreasonable. However, he requires that the payment be made by PayPal, but there was nothing easy about the way he had it set up. Since he was trying to get the money into his account as quickly as possible, he continually asked me to troubleshoot when the problem seemed to be on his end.
Once he received payment, communication started to become more and more difficult. Actually, he would respond but it would be false promises to answer my questions at a later time because he always had some obstacle to finding an answer to my question. Seriously, the man is a master at excuses (funky WiFi, outboxes full of unsent messages, traffic, he's out of town, he's on a plane, he's on vacation). He rarely got back before a week passed and needed multiple reminders- something I could NOT provide while in my program at school.
At our first meeting to figure out what our "personalized drinks" would be, Mr. Jordan was over 20 minutes late. Upon arrival, he had very little prepared even though the client survey was returned to him months before.
After the first meeting, Mr. Jordan was asked to come up with a number of ideas for personalized drinks for a taste test and send them to us but failed to do so. He was asked to give availability for the one week I would be home spring semester before the wedding, and failed to do so.
Finally, Mr. Jordan started acting truly unprofessional. At one point, I requested a copy of the contract because my computer had broken down and I needed to know when final payment was due. At first, Mr. Jordan pretended not to know who I was or when my wedding was, and had to be reminded if I had paid the "episode" (deposit). Then, he promised on at least two occasions to "dog it up" and get it back to me later. When asked for an update from both myself and my coordinator, he simply did not respond. However, he did have the time to personally add me on snapchat (not a Spirit-Elite snapchat, his personal snapchat) which I found wildly inappropriate.
We never set a date for a taste test. We never heard ideas for drinks. We never got a copy of insurance. What we did get is frustration and irritation. This review setting does not have enough characters to give a full review, but the bottom line is: I would suggest anyone who's considering using Spirit-Elite to take a BIG OLD PASS. Save yourself the frustration, it is a waste of time to try. If I could give him 0 stars I absolutely would. read more
