Super excited about my brand new Ford-150 Harley Davidson Edition truck! You guys should check this thing out! Mine even comes with a SUPER CHARGER! Look out boys...this girl is gonna show ya'll nothin' but tail lights! The other day I headed over to Spike's Ford because I was coming up on the end of my lease with another dealership. Once I saw this handsome devil sitting on the lot - my husband introduced me to Ago Gonzalez from the new car side. Ago grabbed the keys and we took it for a test drive.. I had to have it... Next came Al Phillips from management. Al made sure we were good for it (cha ching $$) and also did us one more solid by landing it on the due date we needed. Super nice guy and will answer any question you have. Noe Leon from Finance made it painless when finalizing the paperwork. ALWAYS the worst part, but nope. We didn't even mind. Very pleasant. It ended up being a late night that night. Thank you, to all 3 of you for sticking around and getting it done. I appreciate customer service. It has my highest attention and respect. I hope you keep it up! Trust is also earned. Ago Gonzales- you are a great guy! I hope others see that in you too! Thank you so much for everything you did for me. From: keeping my new truck safe for me while I was gone, making sure it was in tip top shape for my arrival, the BIG RED BOW was a first ever in my life - you made me cry. Then being there, waiting for us until almost 10pm to get back to town was just.. wow. Thanks man. Can't wait to learn all the new gadgets! Lastly, a HUGE shoutout to my wonderful husband. You make my heart go pitter pat. Thank you so much! This is the BEST retail therapy a girl could ever ask for! I love you forever. read more

My vehicle is still in the shop there as this is the second time for warranty transmission trouble. The first time it was there almost 6 months. This time is averaging around the same. They didn't even want to take it the second time after claiming the warranty expired and that I have to pay 6k out of pocket. They mysteriously found the warranty and accepted to fix it. Now going on 6 months everytime I ask for an update or want the vehicle back it's the run around. The only time they can respond or reach out is when they want to charge me something random to the reason I sent it in. 200 for AC check. 1500 for motor mounts, 1000 for an engine wire and now 1300 for engine control board totaling over 3k. This is a scam dealership my wife purchased our truck from with the extended warranty and they still finding ways to rob us. Making payments for almost a year on a vehicle we can't use and they keep holding it and claiming new stuff is breaking while running up the tab. The transmission was apparently done being rebuilt after month 4 but went up there and it was more problems so couldnt be released after they notified us to get it. Please don't buy anything from this place or get any service here. We should have listened to the low reviews because these 5 star ones have to be fake! We have already been through 3 advisers and nobody ever knows what's going on in this place or it's all complicit ignorance at this point. We had to hire a lawyer to deal with this message because at this point I don't even want this lemon back... Buyer Beware!!! read more

I bought my 2025 F-350 from Hacienda in Edinburg so by default I've been going to Hacienda for service. I put a lot of miles on my truck because I use it for work. A week ago I took it in to Hacienda needing a transmission flush and filter. They told me they can't do any type of transmission services or work that they can't do transmission filters and gaskets at Quick Lane and that they would have to send my truck to Alice or Kingsville and my truck would be down a week or 2!!!! I left distraught needless to say. I got on the phone and called Sames and they put me on hold to talk to an advisor for over 10 mins and no one ever came on the line. I called Spikes and a service advisor got right on the line and told me not only can they do it, but they can do it that day in a half an hour at the Quick Lane!!! I got my truck there by 2 and they had my truck done a couple hours later. Not only that they gave me a free shuttle back to my house where Hacienda would have let me call my own Uber. I'm never going anywhere but Spikes from now on. Hacienda has completely lost my business and when I need another truck in a year maybe 2 at the most I'll buy it from Spikes too. read more

Amanda, over at Quick Lane is an excellent advisor. She was quick to come out and greet m. She is friendly, courteous, attentive and very knowledgeable in her line of work. She advised me as to what services were going to be needed on my truck and also discussed how much it would cost before doing a work. I gave her the ok on the services and she advised the mechanics for the go ahead. I waited there while they worked on my truck and she advised me that if I needed anything while I waited to let her kno. I thanked her and waited. Once my truck was ready she came over to where I was seated and notified me since I had been there for a couple of hour. She went over the paperwork with me to make sure I didn't have any question. I paid my bill and she thanked me for bringing my truck in for service. I have always taken my vehicles to Quick Lane at Spikes for service and the majority of the time Amanda has always taken very good care of me. With maintenance managers like her I will always go back and do business there. Thank you Amanda for your dedication and servic. read more

Took my truck into get serviced. My trucks tailbed was stolen, bed cover damaged and my license plate light was also damaged. Though this issue would've been a huge "nothing burger" to any other dealership, this team coordinated not only with each other and myself about status and preferred next steps but the Service team attacked my problems I was having with my insurance provider as well. They saved me a lot of time and money. I want to specifically mention Liz from service for her dedication to communicating and taking care of my issues with the insurance. She went above and beyond to get creative and come out with solutions as issues would arise with my insurance. Also Michelle for going to bat for me on snagging parts that were literally in line to be back ordered weeks out. TJ the GM was phenomenal for overseeing this whole deal and through the process made sure I wasn't inconvenienced. The customer service was terrific you all and I'm much appreciative for how you handled the shenanigans from my insurance provider. Thank you. read more

My experience at your dealership was an outstanding. Everyone was very kind and professional. I dealt with Yolanda Sanchez, she did an amazing job in help my daughter and son-in-law in getting exactly what they needed and a great price/payment that they could afford. She offered many suggestions and let them test drive as many cars as they needed in order to make their decision. So I want to commend her on an excellent job in taking care of our needs. That's the type of car salesperson I love dealing with. Not pushy and going out of her way to meet out every need. The other person I would like to take time to thank and let you'll know that he did an outstanding job was the Finance Manager Norberto Sanchez. He explained everything thoroughly and helped us with adding an extended warranty on the car. The car payment came out just where we needed it. So again these two individuals are due their recondition for outstanding customer service. They are truly an asset to your company. Ricardo Alaniz read more

First of all, Spikes Ford deserve a 1/2 star. I am formally servering my allegiance and loyalty that has been ongoing for 12 years. My daughter's safety was placed in jeopardy due to a substandard tire alignment. I was referred to Pueblo tires for a second opinion and rotation by Spikes. They confirmed what I suspected. Their documentation provide that the previous alignment done at Spikes was in their words "the worst they had ever witnessed". Brand new 30k-40k mile tires do not inexplicably wear-out and explode. Especially after a 15k mile tire rotation 3 months previously. I voiced my concerns to Mr. Daniel Lauren and Michelle Brown. They were not interested in constructive dialogue and seemed more concerned to place blame on my daughter 's driving and even the tire manufacturer. They conveniently failed to mention that their alignment equipment was not functioning and in need of recalibration. Spikes LOST ME WHEN THEY PLACED PROFITS ABOVE CUSTOMERS SERVICE. read more

I love my Ford Maverick....so I wouldn't take it any where else but spikes where I bought it ..... The service was great and I want to thank Amanda because I have had my Maverick for a year and I wasn't able to get my ford pass to work so that I could start my Maverick with my phone.....even the customer service at ford.com wasn't able to help me get it to work ....so I told Amanda that we haven't been able to fix the issue.....she was great...we went to my truck and took the time to get it to work ....omg omg....I am beyond grateful because we usually go on vacation during winter and getting the vehicle to start with my phone will absolutely make a huge difference because it will be warm when I get inside.... I am beyond happy that I am now able to enjoy all the conveniences of having my ford pass work after a year... Thank you so so much Amanda for your patience and attentiveness....you deserve more ... read more

As far as the sales department, no problem. My family has purchased 2 new and 2 pre-owned vehicles here and the whole experience was great. Now the service for the oil changes (Quick Lane), that really needs to be improved. The ladies at the service desk are good but the web site and the speed of the "Fast Lane" need improvement. I tried to set up an appointment online and I never got a response back. I went in as a walk in and it took 1 and a half hour to get my free oil change. I understand if they were slammed but there were only 2 cars ahead of me when I got there. What makes it worst is that I am looking at these mechanics just walking around, some on their phones or sitting on a bench they have in the back. I bet if you would pay these mechanics by the vehicle, they would have you out of there in no time and then it would really be a "Fast Lane". read more

Excelente servicio Joe nos atendió de una manera excepcional dando la milla extra aclarando cada duda que teníamos y explicando cada detalle del vehículo haciendo más fácil esto para poder decidir entre el vehículo que compraríamos y sobre todo en ningún momento nos sentimos presionados para decidir o para comprar nos daba espacio para ver y platicar y pode así tomar una decisión informada de lo que realmente queríamos comprar. Hugo nos ayudo con en cuestión de las finanzas un trato muy amable y todo fue muy fluido sin problemas y todas las dudas fueron aclaradas antes de firmar. Erick from accessories nos atendió y explico todo Muy detallado en respecto a los accesorios que se le iban a instalar al vehículo. En general me lleve una muy buena impresión de Spikes Ford muchas gracias por sus servicios y atenciones. read more

I really do believe this is the best service of a dealership I have ever had, Yes a lot of maintenance was done to my Explorer, and yes we got charged some and I was there pretty much all day, after driving from my home town Seminole Texas which is in West Texas and drove 11 hours to South Texas there to Mission to get my truck taken care...like I said it was not a bad experience. of course I did not go out there just for that, but took advantage of the drive over there and had my truck get maintenance. Julio Gomez is an awesome sales person, and the young lady that helped us out...there is Mission...WOW..talk about making the customer feel important at ALL times, to bad I do not remember her name. (Yadira) I believe do not quote me to it..but she truly was awesome. read more

I recently purchased a 2025 Ford Bronco from Spikes Ford, and the experience was outstanding from start to finish. The team was incredibly attentive, making sure all my questions were answered and that I felt comfortable throughout the process. Everyone I interacted with was kind, professional, and genuinely focused on helping me find the right vehicle. The Bronco itself is amazing, but what really stood out was the level of customer care. It's rare to find a dealership that combines efficiency with such a welcoming atmosphere, and Spikes Ford absolutely delivered. I left feeling confident in my purchase and grateful for the excellent service. Highly recommend Spikes Ford to anyone looking for a new vehicle--you'll be treated with respect and leave with a smile! read more

Good service. Service advisor was helpful and nice. I just went in for an oil change usually I do all maintenance myself since I really don't trust other people working on my car. Every time I go to a place like this they always try to up sell and I understand its a business but most of these services are just ridiculous. My vehicle has 40k miles and they offered a coolant flush already and some sort of emission service that I have to do every year. Don't know what that emission service is and I really don't care I just told the service advisor to just do an oil change. Overall good experience but I do feel that a lot of people fall for this, people that really don't understand cars. And that is why most of the time If possible all the maintenance I do myself. read more

I was attended by a salesman named Armando and from the moment I stepped into the building to moment I left it was clear that Spikes Ford puts customers first. I went to trade in my Chevy Sonic and Armando made the process seem so seamless. Everyone that I spoke to as we moved the process along explained in depth and with clarity what we needed to know and understand. I believe buying with Spikes Ford was one of the best experiences I had considering it is already a nerve-wracking and intimidating experience buying a vehicle. It was my second time buying a vehicle but first time with Spikes Ford in Mission and I will definitely consider buying from them again. Overall my experience was great. Thank you Spikes! read more

I always take my truck to the Fast Lane for oil changes. I've always been treated very well By Claudia Gonzalez and the other girls. The other day I knew I needed to replace both batteries (original) on my F250 diesel and a front break job as well as an oil change and tire rotation so I dropped it off. She called later to explain, in detail, what all needed to be done...what was suggested...and the price for each item. I selected the items that needed to be done and she called me later when it was ready to be picked up. Everything was done right, on time, and with a smile. Claudia also made sure to explain the guarantee on the break pads and asked if I had any questions. I've always been treated well there. read more

David Quintanilla was a great help to myself and my aunt - we drove in just looking around and I drove out w a brand new fully loaded Ecosport- Quintanilla is a perfect example of great customer service and salesman.. This is my second vehicle I had purchased with Spikes Ford and I will continue to shop Spikes Ford for future purchases - Finance J Alvarado Was also a great asset to the team as they worked their magic to get me a great deal.. we experienced excellent customer service at all ends of the deal- I am a very happy customer - as to the other employees that approached us as we were walking out and to the employee that help set up my Ford app, thank you all as well - read more

Al Philips is the man. I've bought several vehicles with Al and hes always treated me and my family with courtesy and respect. Hes always out to get us the best deal and rate so in the long run we can be happy. Hes helper Mrs Chris is also a great asset to Spikes team. Recently bought an Expedition form Al and Chris. Super happy, also Mr Noel in financing always kept a smile and made the financing part of it great. All in all I am extremely pleased with Spikes ford and the staff. I've been to other dealers and been taken to the ringer but Spikes is the place to buy your next car. Look out for Al Philip's hes your man. Thanks again Skipes me and family are happy. read more

Hello there! Just wanted to start off by saying that this was my first time buying a truck from a dealership. As nervous as I was, I felt extremely comfortable the whole time I was at Spikes Ford (Mission TX) because of the amazing people that work there! I have to thank Mr. Orlando Aparicio (sales consultant) for being very honest and helpful! He made my nervousness go away by making me feel welcomed! An extended acknowledgement goes out to Mrs. Aleida "Ally" Ramos, (finance manager) for making my experience very enjoyable and of course, helping me get those last arrangements situated so that I could drive my new F-150 home!! Once again, thank you all so much!! read more

Service from the sell person was good, sales persons are limited to what they can do , but service overall from the dealership management was poor. They don't stick to what they said, timing of closing paperwork was lengthy very lengthy. Management don't follow up on sale, service, how's vehicle doing. And I am driving on expired dealership paper license plates, even though I called to follow up on my license plates because the dealership never called me, spoke to a manager Tony and he was going to call me back to let me know and I am still waiting for the call 4 days later. read more