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Marvel Deals

3.0 (2 reviews)
Closed 9:00 am - 7:00 pm

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Spikes Ford - Haul to AZ

Spikes Ford

(59 reviews)

The service department did an outstanding job of diagnosing the issue I had with my truck…read more However, I had to call a few times in the afternoon to get the status of my truck and all I could get was "We'll call you back" and "I'll have the service manager call you"...and things like that. I had to press the issue to get a status since I needed my truck and if I wasn't able to get it that day, I could make alternate arrangements for transportation. But I needed to know. Of course, when I did get the status, they were going to charge me $811 to fix the issue. Really? Yes, you can make the claim that your technicians are factory "certified" and you use factory diagnostics tools, etc. And any outside competent mechanic can do it as well and far cheaper. I get that. But $811 for replacing an ignition coil, 6 ignition coil boots, and all 6 spark plugs? I'm an engineer by degree and trade and I know exactly the amount of labor and effort it takes to replace the aforementioned items on my truck. It doesn't take an associates degree in auto mechanics or to be factory "certified" to do it. I ordered all the parts the same day at a total cost of $146, shipped. Do the math on the amount of labor charges the dealer wanted. They are not OEM parts but I can tell you this, OEM parts are made to meet MINIMUM specifications, not necessarily exceeed, and I know this for a fact as I have authority to set technical specifications in my industry. So yeah...I know. The aftermarket items I ordered have longer warranties then Motorcraft and a bit cheaper so that tells you something. Don't get me wrong, Spikes Ford has an outstanding service department and can get the job done well and actually are far better then the experience I had with Boggus (who misdiagnosed the problem a year ago and have misdiagnosed two other issues I had with my truck) and really far better than Hacienda who literally told me to make an appointment or they wouldn't tend to my truck. Seriously? Would I go back to Spikes for service? YES! But don't try to con an ex-con when telling me how much it will cost to replace or fix certain items and they certainly need to call me back when they say they will. I know things get busy but make it a habit to call people back when you say you will. Been there, done that...I know how those things work. So yeah...

Worst service ever from the service department! Whether for a personal or company vehicle, my…read moreworkplace has had an ambulance with Spikes since 12/17/2025, and we were lied to that the unit had been worked on--only to find out in April that it hadn't been touched at all. Now they want to charge us to replace brand-new batteries that were taken to the back in December, claiming they're no good. Save yourself the trouble and avoid taking your vehicles to Spikes Ford at all costs. service writer Pete Mungia tries to get money out of your pocket and tries to b.s. a mechanic

Marvel Deals - car_dealers - Updated May 2026

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