Worst customer service I've dealt with. I've been a solid customer and paid off my vehicle in just…read moretwo years. The one time I actually need help--getting a rim repaired through a local third-party shop--I'm denied a loaner simply because the work isn't being done at the dealership. That kind of policy shows exactly how much they value customers once the sale is done. I won't be buying another vehicle from here.

Shady people, don't trust them! I personally caught them in…read moreseveral lies Have proof of all this, damaged vehicles, and do not stand behind it. Very rude in front of other customers. They do not stand behind you after you buy the vehicle. Belittled and embarrassed in the dealership! Upper management is not any better. My personal opinion go somewhere else Trust me, you'll save yourself a lot of heartache

I am from out of town and had trouble with my car, from a repair done by my local Mazda dealer,…read moreBert Ogden Mission Mazda not only made it right but only charged me for the parts to make it right (even though it wasn't there fault). I wish they were my local Mazda dealer/repair store.

If I can do 0 stars I would. Purchased a pre owned vehicle at this location and not even a month…read morewith my vehicle I notice AC not cooling properly. was told to make an appointment with Mazda service center and ask for Jennifer and as arriving for the appointment they tell me theirs no tech available to diagnose the vehicle, mind you I drove from Harlingen. Top it off they tell me I have to take vehicle to a Volvo dealership because they are Mazda, clearly I know it's Mazda but it hasn't even been a month and vehicle was purchased with them. Top it off all the questions I had Jennifer and another front desk female from their service department, clueless. Not their fault for not being trained properly but I don't recommend this service department to anyone especially if your purchasing a pre-owned vehicle.

Trevino's Auto Mart has the best customer service I've ever experienced in any type of industry…read more Mario, Ernesto, and Alan are very friendly and helpful. I never felt pressured to buy a vehicle, and they were willing to answer every question I had. I will definitely consider them when purchasing a vehicle. Prices are also very reasonable, and every worker is very honest with their process! Highly recommend!

They had terrible customer service they wouldn't cooperate when I tried asking questions but rather…read moreleft me hanging talking to myself I hope they fix that problem because I was really looking forward to buying a vehicle but now with those workers way of dealing with customers

Monica in the service area always help me and positive actitude…read more Manager and all employees Great attention

Horrible service. Quality of service here is a JOKE…read more Incompetent and unprofessional staff. Even the service manager Carlo Gonzalez. False promises and NO consistent communication or updates whatsoever. DO NOT TRUST your car here for anything. You are better off going to Corpus, SA, or even Austin.

Friendly staff, nice waiting room with waters and coffee. Quick service. Went for oil change which…read moreis included for buying the car, yet on the way home they sent me a bill for it? I didn't have to pay it, but why send it in the first place?

Customer service terrible everytime we will do an oil change, bad experience, people are very rude.read more

The service department did an outstanding job of diagnosing the issue I had with my truck…read more However, I had to call a few times in the afternoon to get the status of my truck and all I could get was "We'll call you back" and "I'll have the service manager call you"...and things like that. I had to press the issue to get a status since I needed my truck and if I wasn't able to get it that day, I could make alternate arrangements for transportation. But I needed to know. Of course, when I did get the status, they were going to charge me $811 to fix the issue. Really? Yes, you can make the claim that your technicians are factory "certified" and you use factory diagnostics tools, etc. And any outside competent mechanic can do it as well and far cheaper. I get that. But $811 for replacing an ignition coil, 6 ignition coil boots, and all 6 spark plugs? I'm an engineer by degree and trade and I know exactly the amount of labor and effort it takes to replace the aforementioned items on my truck. It doesn't take an associates degree in auto mechanics or to be factory "certified" to do it. I ordered all the parts the same day at a total cost of $146, shipped. Do the math on the amount of labor charges the dealer wanted. They are not OEM parts but I can tell you this, OEM parts are made to meet MINIMUM specifications, not necessarily exceeed, and I know this for a fact as I have authority to set technical specifications in my industry. So yeah...I know. The aftermarket items I ordered have longer warranties then Motorcraft and a bit cheaper so that tells you something. Don't get me wrong, Spikes Ford has an outstanding service department and can get the job done well and actually are far better then the experience I had with Boggus (who misdiagnosed the problem a year ago and have misdiagnosed two other issues I had with my truck) and really far better than Hacienda who literally told me to make an appointment or they wouldn't tend to my truck. Seriously? Would I go back to Spikes for service? YES! But don't try to con an ex-con when telling me how much it will cost to replace or fix certain items and they certainly need to call me back when they say they will. I know things get busy but make it a habit to call people back when you say you will. Been there, done that...I know how those things work. So yeah...

Worst service ever from the service department! Whether for a personal or company vehicle, my…read moreworkplace has had an ambulance with Spikes since 12/17/2025, and we were lied to that the unit had been worked on--only to find out in April that it hadn't been touched at all. Now they want to charge us to replace brand-new batteries that were taken to the back in December, claiming they're no good. Save yourself the trouble and avoid taking your vehicles to Spikes Ford at all costs. service writer Pete Mungia tries to get money out of your pocket and tries to b.s. a mechanic

Great first time buyer!! El tio helped me tremendously recommend too anyone looking a for a great…read moredeal!