I recently had the unfortunate experience of dealing with Windshield Express, and I must say, their customer service was absolutely abysmal. I called their office to inquire about getting my windshield repaired, and the moment I was put on hold, the nightmare began.
Firstly, I should mention that I was left on hold for an extremely long time. I understand that businesses can get busy, but it's unacceptable to keep a customer waiting for an extended period without any indication of how long the wait will be. It felt like I was forgotten about, and my time was completely disregarded.
Moreover, during the entire duration of being on hold, there was no type of updates or apologies from the business. There was background music from what sounded like the 80s of a guy huffing in my ear the whole time, which only added to my frustration.
It seems like they couldn't care less about their customers' time or satisfaction. Only 2 other reviews shows a lot. This lack of basic customer service etiquette was truly disheartening.
As a potential customer, I expect to be treated with respect and professionalism, and unfortunately, Windshield Express failed miserably in this regard. I have decided to take my business to Safelite Auto Glass, and I urge others to do the same. There are plenty of other companies that value their customers and provide excellent service, so why settle for one that doesn't?
I hope this review serves as a wake-up call for Windshield Express to improve their customer service practices. Leaving customers on hold for an excessive amount of time without any form of communication is simply unacceptable. Save yourself the frustration and disappointment and seek services from a more customer-oriented business instead. read more