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    Spikes Ford

    2.2 (59 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Spikes Ford

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    10 More Services

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Recommended Reviews - Spikes Ford

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    See the left side tire.
 The damage cannot be noticed from the outside of the vehicle.
    Ileana M.

    I am truly disappointed and disgusted by the lack of honesty and professionalism from this dealership. They do not take responsibility for the mistakes they made and said that the warranty covered nothing. We bought a 2020 Ford Ranger Lariat; it was sold under the pretense to have a decent fuel efficiency of 20-22 miles/gallon. Immediately we noticed that it did not give more than 14-15 miles/gallon. We explained to the dealership what was going on, and they said that it was due to the leveling kit to the front. They removed the leveling kit, which still did not give us the advertised fuel efficiency, and told us to wait until the engine "loosened up with some miles." I use this truck daily and drive at highway speeds. When my husband drove it this weekend, he noticed that the truck was pulling to the side, and he checked the tire, and they were worn out. He immediately knew the car was out of alignment and brought it to the dealership. They informed us that they had aligned the truck after taking the leveling kit out and that the warranty did not cover the damage. We bought this new truck, and it only has 11000 miles on it. I could not notice anything wrong with the car, which is supposed to be new, and if it weren't for my husband driving the car, I would have ended up having an accident. They tried to blame us, that we hit the tires, but when my husband told the people at spikes to show us that there were no marks on the tires or the rims to back that claim up. My husband bought a new set of tires and immediately took it to a reputable alignment center, were they said that the truck was out of alignment and the alignment that it had was for a different height of the vehicle. They did not align the truck after taking the leveling kit off. What they did was dangerous, and to save themselves some money, they could have placed my life and others on the road at risk. We are going to get rid of this car. The worse part was that we did not see how terrible the reviews were of this place. Do yourself a favor and do not go there!

    I have never dealt with such an unprofessional dealership service department in my life. My cousin took my truck in to get warranty work done to my AC as it was not blowing cold air or strong either. I received a phone call on 07/17/24 at 6 PM from Ruben my service advisor. He explained to me that I had to authorize 2 labor hours ($360) so the technician can tear apart my front end and see if there is any damage or a leak. I told him that my truck was still well under the warranty and I didn't understand why I had to pay for them to look at it. Ruben said that was how they handled things at this location. I told him I would not authorize it, but still wanted my truck looked at. Ruben said that since I was not going to pay that I could come pick up my truck as they would not be looking at it anymore. I told him I would have someone there in the morning to get it. My cousin was there first thing in the morning (7:30 AM) to pick it up and take it to a different dealer. Ruben told my cousin the technician had my keys and would be in around 8 AM. I was severely disturbed knowing that the technician had sole possession of my keys and were not given back to the service advisors to be put in a central location as other dealers commonly practice. The technician finally arrived and handed Ruben my keys and made sure to tell him to be sure and charge the diagnostic fee ($160). My cousin told Ruben he would not be paying as they did not do anything and it was warranty work from the beginning. Ruben told him he would not be releasing my truck without payment. Ruben said he would waive the fee this time, but said they would be sucking all the freon out of my system, as they performed a dye test to check for leaks and wanted their freon back as we would not be paying. They made my cousin wait over an hour while they performed this action. I have never heard of this being done anywhere. I hope nothing is damaged from them draining my freon out of my system. I asked to speak to a manager and did not hear from one. I received a phone call from senior advisor Elizabeth instead. I appreciate her reaching out, but am extremely disappointed a manager could not take the time to return a call. I than called back to speak to the General Manager and was told they were not available at the moment, but would return my call by end of day. I am writing this at end of day and never received a phone. I find it disturbing that no one in management seems to want to rectify the situation or offer an explanation to these shady practices. My cousin sent me a picture of my truck in their lot before he left showing my truck full of grass clippings. I expect my truck to be in good hands when at a dealership, I did not expect blatant carelessness of any ones vehicle.

    Rub marks on the new bumper!
    Lorrie B.

    This place is disorganized and lacks communication skills, not only is English the second language, they don't inform the waiting customer. 11 hours to change 7 tires! Unbelievable! Then 9 hours for an oil change these are appointments at 8 am. Then on top of it no top off of the fluids even though the check out sheet said they did. When I mentioned it they corrected it but when doing it drove over cones causing marks on the bumper!

    2020 Ford F-150 XLT

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    10 years ago

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    8 days ago

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    Photo of Rene C.
    78
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    2 years ago

    My salesman was great and very informative. He was courteous and listened to what we wanted.

    Business owner information

    Photo of Spikes F.

    Spikes F.

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    1 year ago

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    2 years ago

    Awesome customer service.. shuttle service is a huge help they take care of all the vehicle needs!

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    3 years ago

    Great customer service!!! Thanks to ever for making purchase quick and easy. Thanks to Noe for explaining diffrent insurance options.

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    2 years ago

    Very good service Daniel is one of the best I have ever delete with very polite customer service is the best

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    5 years ago

    I dropped the truck for an oil change and I feel their customer service is really good

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    9 years ago

    The Fast Lane is not fast at all, you have to wait around a hour or more. They need to expand the oil change lanes.

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    Page 1 of 2

    Ask the Community - Spikes Ford

    Review Highlights - Spikes Ford

    Noe made the paperwork process so easy I was calm and at ease and not panicked at all !!

    Mentioned in 2 reviews

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    Bert Ogden Chevrolet

    Bert Ogden Chevrolet

    (24 reviews)

    Bought a used truck in Mercedes. A few weeks later, the Harlingen store called, saying I needed to…read morepick up the plates and registration because they don't mail to Valley customers. Dang

    ON MY SOAPBOX!! DO BETTER BERT OGDEN-CHEVY MISSION!!! If I…read morecould pick a zero star I would. I am fighting with Bert Ogden Service center since this morning. Long story, so please get ready. They have had my Traverse truck all week, today is FRIDAY. It was towed to them because we couldn't get it out of PARK and the whole dash was lighting up like a damn Christmas tree!! We get it to them via a Tow Truck and it stays PARKED for TWO WHOLE DAYS without ever being TOUCHED by ANYONE!! Do you want to know why??? Because the Tow Truck (that delivered my Traverse to them) "Parked it too far from them and they couldn't get it close enough to them to check it!" That's the lame excuse their service department told me. Doesn't Bert Ogden Motors OWN their own damn tow trucks to move vehicles closer to the convenience of their service employees?? NOW, they FINALLY get it close enough to "check" it (never told me how) and apparently it took SIX guys to try and turn it off. They couldn't figure out how to turn off my truck, at the SERVICE DEPARTMENT!!! Someone (didn't get the name) then tells me on the phone that they are short staffed and that the original Tech my spouse spoke to (in charge of my truck) was out. Mind you, the gentleman told my spouse yesterday he was going to be out for a while as his wife was having a baby. Today on the phone JD (I got a name) tells me the original tech my husband spoke to is out on an Emergency. I told him not to lie and that he was out on paternity leave, which he is completely entitled to per law, BUT if everyone knew he was going to be out, others had to pick up his workload, No?? JD then tells me "let me find out who your tech will now be and I will call you back." I tell him "NOPE! Put me on hold. It's not like I have anywhere to go since you all claim you do not have a loaner vehicle for me while my vehicle is getting serviced!" I was upset and continued to tell him, "You all are taking your sweet ass time trying to figure out what's wrong with my Traverse , EVEN THOUGH YOU ALL HAVE THE FANCY GADGETS THAT YOU SHOULD JUST PLUG IN AND IT'S FREAKING SUPPOSED TO TELL YOU WHATS WRONG WITH MY PANEL AND SENSORS?" I do get placed on Hold and JD comes back on the line and says "I WILL call you back in 30 minutes once your car is "assigned" to a new tech!" It's been MORE than TWO hours. You bet your ass I called back.... Asked for JD and told him, "You were supposed to call me an hour and a half ago. Did you find out who the new tech is?" He tells me it's "Lauro" AND that he's working on my Traverse right now. It's Friday for God's sake... I doubt I will have a vehicle for the weekend!!! Bert Ogden Motors is great to sell the vehicle.... Servicing it???? Not so much!!!! And we ALL know that living in the Valley, it is impossible to be without a vehicle. Don't suggest Uber/Lyft unless YOU are willing to pay for it!! Lord, Forgive me for ranting and losing it on incompetent people but please, guide Lauro and give him the ability to figure out what's wrong with my vehicle. Apparently, approximately over SIX other employees have NOT been able to or even attempt to in the past week. Worse Service Ever!!!! Ok. RANT OVER. FOR NOW.

    Bert Ogden Chevorlet RV service - Open area to insulation in AC intake

    Bert Ogden Chevorlet RV service

    (5 reviews)

    ON MY SOAPBOX!! DO BETTER BERT OGDEN-CHEVY MISSION!!!…read more If I could pick a zero star I would. I am fighting with Bert Ogden Service center since this morning. Long story, so please get ready. They have had my Traverse truck all week, today is FRIDAY. It was towed to them because we couldn't get it out of PARK and the whole dash was lighting up like a damn Christmas tree!! We get it to them via a Tow Truck and it stays PARKED for TWO WHOLE DAYS without ever being TOUCHED by ANYONE!! Do you want to know why??? Because the Tow Truck (that delivered my Traverse to them) "Parked it too far from them and they couldn't get it close enough to them to check it!" That's the lame excuse their service department told me. Doesn't Bert Ogden Motors OWN their own damn tow trucks to move vehicles closer to the convenience of their service employees?? NOW, they FINALLY get it close enough to "check" it (never told me how) and apparently it took SIX guys to try and turn it off. They couldn't figure out how to turn off my truck, at the SERVICE DEPARTMENT!!! Someone (didn't get the name) then tells me on the phone that they are short staffed and that the original Tech my spouse spoke to (in charge of my truck) was out. Mind you, the gentleman told my spouse yesterday he was going to be out for a while as his wife was having a baby. Today on the phone JD (I got a name) tells me the original tech my husband spoke to is out on an Emergency. I told him not to lie and that he was out on paternity leave, which he is completely entitled to per law, BUT if everyone knew he was going to be out, others had to pick up his workload, No?? JD then tells me "let me find out who your tech will now be and I will call you back." I tell him "NOPE! Put me on hold. It's not like I have anywhere to go since you all claim you do not have a loaner vehicle for me while my vehicle is getting serviced!" I was upset and continued to tell him, "You all are taking your sweet ass time trying to figure out what's wrong with my Traverse , EVEN THOUGH YOU ALL HAVE THE FANCY GADGETS THAT YOU SHOULD JUST PLUG IN AND IT'S FREAKING SUPPOSED TO TELL YOU WHATS WRONG WITH MY PANEL AND SENSORS?" I do get placed on Hold and JD comes back on the line and says "I WILL call you back in 30 minutes once your car is "assigned" to a new tech!" It's been MORE than TWO hours. You bet your ass I called back.... Asked for JD and told him, "You were supposed to call me an hour and a half ago. Did you find out who the new tech is?" He tells me it's "Lauro" AND that he's working on my Traverse right now. It's Friday for God's sake... I doubt I will have a vehicle for the weekend!!! Bert Ogden Motors is great to sell the vehicle.... Servicing it???? Not so much!!!! And we ALL know that living in the Valley, it is impossible to be without a vehicle. Don't suggest Uber/Lyft unless YOU are willing to pay for it!! Lord, Forgive me for ranting and losing it on incompetent people but please, guide Lauro and give him the ability to figure out what's wrong with my vehicle. Apparently, approximately over SIX other employees have NOT been able to or even attempt to in the past week. Worse Service Ever!!!! Ok. RANT OVER. FOR NOW.

    So unprofessional took my Rv for repairs right before they close at 5:30 pm and Jerry the gentleman…read morethat was their told me to park in the back and just leave my keys in the camper and he would call me Monday. Instead of taking my keys and putting them inside.4 days later he calls and says Camper is ready and warranty did not cover the issues with it so I'm hit with a bill.instead of calling me and notifying me if I would like to precede with repairs they ASSume I was going to say yes. Do not recommend this location at all and to top it off they didn't fix it right.

    Spikes Ford - car_dealers - Updated May 2026

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