The service department did an outstanding job of diagnosing the issue I had with my truck. However, I had to call a few times in the afternoon to get the status of my truck and all I could get was "We'll call you back" and "I'll have the service manager call you"...and things like that. I had to press the issue to get a status since I needed my truck and if I wasn't able to get it that day, I could make alternate arrangements for transportation. But I needed to know. Of course, when I did get the status, they were going to charge me $811 to fix the issue. Really? Yes, you can make the claim that your technicians are factory "certified" and you use factory diagnostics tools, etc. And any outside competent mechanic can do it as well and far cheaper. I get that. But $811 for replacing an ignition coil, 6 ignition coil boots, and all 6 spark plugs? I'm an engineer by degree and trade and I know exactly the amount of labor and effort it takes to replace the aforementioned items on my truck. It doesn't take an associates degree in auto mechanics or to be factory "certified" to do it. I ordered all the parts the same day at a total cost of $146, shipped. Do the math on the amount of labor charges the dealer wanted. They are not OEM parts but I can tell you this, OEM parts are made to meet MINIMUM specifications, not necessarily exceeed, and I know this for a fact as I have authority to set technical specifications in my industry. So yeah...I know. The aftermarket items I ordered have longer warranties then Motorcraft and a bit cheaper so that tells you something. Don't get me wrong, Spikes Ford has an outstanding service department and can get the job done well and actually are far better then the experience I had with Boggus (who misdiagnosed the problem a year ago and have misdiagnosed two other issues I had with my truck) and really far better than Hacienda who literally told me to make an appointment or they wouldn't tend to my truck. Seriously? Would I go back to Spikes for service? YES! But don't try to con an ex-con when telling me how much it will cost to replace or fix certain items and they certainly need to call me back when they say they will. I know things get busy but make it a habit to call people back when you say you will. Been there, done that...I know how those things work. So yeah... read more

Worst service ever from the service department! Whether for a personal or company vehicle, my workplace has had an ambulance with Spikes since 12/17/2025, and we were lied to that the unit had been worked on--only to find out in April that it hadn't been touched at all. Now they want to charge us to replace brand-new batteries that were taken to the back in December, claiming they're no good. Save yourself the trouble and avoid taking your vehicles to Spikes Ford at all costs. service writer Pete Mungia tries to get money out of your pocket and tries to b.s. a mechanic read more

10 weeks since my vehicle was dropped off for a recall, left for a diagnostic and still cannot figure out what is wrong with it. It is impossible to get a call back from Dana the Advisor non the less the "Manager" Michelle. Absolutely do not recommend this place for service. read more

7 weeks and counting to change out one censor... would not recommend this dealership for any type of work on your car or truck. (update) was told to call michelle herself same thing as customer service no answer its imposible to get an answer in this dealership... read more

My salesman was great and very informative. He was courteous and listened to what we wanted.

Don't bother with this company. They sale shit trucks that'll run for 2 weeks than you gotta wait months for service. Fucking Clown Show they got going! 0 Stars! read more

The service manager is not doing her job and expects for customers to pay for service when the vehicle issues has not been fixed after the 3rd time . Giving false diagnosis. And can't get the right answer to the issue . My truck has been sitting there for over 3 months and still can't fix it read more

I am truly disappointed and disgusted by the lack of honesty and professionalism from this dealership. They do not take responsibility for the mistakes they made and said that the warranty covered nothing. We bought a 2020 Ford Ranger Lariat; it was sold under the pretense to have a decent fuel efficiency of 20-22 miles/gallon. Immediately we noticed that it did not give more than 14-15 miles/gallon. We explained to the dealership what was going on, and they said that it was due to the leveling kit to the front. They removed the leveling kit, which still did not give us the advertised fuel efficiency, and told us to wait until the engine "loosened up with some miles." I use this truck daily and drive at highway speeds. When my husband drove it this weekend, he noticed that the truck was pulling to the side, and he checked the tire, and they were worn out. He immediately knew the car was out of alignment and brought it to the dealership. They informed us that they had aligned the truck after taking the leveling kit out and that the warranty did not cover the damage. We bought this new truck, and it only has 11000 miles on it. I could not notice anything wrong with the car, which is supposed to be new, and if it weren't for my husband driving the car, I would have ended up having an accident. They tried to blame us, that we hit the tires, but when my husband told the people at spikes to show us that there were no marks on the tires or the rims to back that claim up. My husband bought a new set of tires and immediately took it to a reputable alignment center, were they said that the truck was out of alignment and the alignment that it had was for a different height of the vehicle. They did not align the truck after taking the leveling kit off. What they did was dangerous, and to save themselves some money, they could have placed my life and others on the road at risk. We are going to get rid of this car. The worse part was that we did not see how terrible the reviews were of this place. Do yourself a favor and do not go there! read more

Spikes Ford - See the left side tire. The damage cannot be noticed from the outside of the vehicle. - Car Dealers Near Me - Mission, Texas

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WARNING: Elderly customers beware! I brought my truck to Spikes Ford for an oil change and to address a check engine light issue--an electrical sensor problem deemed non-urgent by Ford. Despite clearly explaining my needs and showing them Ford's notification, the service department insisted I needed a new starter and climate control sensor. They wrongly claimed the starter was in the front, not underneath, and tried to charge me for unnecessary work not covered by insurance. When I tried to cancel, they had already replaced the starter. Confusion persisted about the sensor's location, eventually claiming it was in the windshield. After leaving my truck for five days to replace the sensor, I was told it couldn't be done due to an unrelated past repair. I left without further work. Later, I found out my cruise control, lane keeping sensors, and start-stop function weren't working, with no updates from the dealership despite my efforts to contact them. After multiple attempts to resolve this, including requesting to speak with a manager (who was always busy), I fixed the issue myself using online resources. Despite my successful repair, Spikes Ford held my truck for eight days, charged me $800 plus a $100 deductible for unnecessary work, and failed to fix the problem. The sensor was actually in the passenger mirror, not the front grill or windshield. This experience was incredibly disappointing. read more

I have never dealt with such an unprofessional dealership service department in my life. My cousin took my truck in to get warranty work done to my AC as it was not blowing cold air or strong either. I received a phone call on 07/17/24 at 6 PM from Ruben my service advisor. He explained to me that I had to authorize 2 labor hours ($360) so the technician can tear apart my front end and see if there is any damage or a leak. I told him that my truck was still well under the warranty and I didn't understand why I had to pay for them to look at it. Ruben said that was how they handled things at this location. I told him I would not authorize it, but still wanted my truck looked at. Ruben said that since I was not going to pay that I could come pick up my truck as they would not be looking at it anymore. I told him I would have someone there in the morning to get it. My cousin was there first thing in the morning (7:30 AM) to pick it up and take it to a different dealer. Ruben told my cousin the technician had my keys and would be in around 8 AM. I was severely disturbed knowing that the technician had sole possession of my keys and were not given back to the service advisors to be put in a central location as other dealers commonly practice. The technician finally arrived and handed Ruben my keys and made sure to tell him to be sure and charge the diagnostic fee ($160). My cousin told Ruben he would not be paying as they did not do anything and it was warranty work from the beginning. Ruben told him he would not be releasing my truck without payment. Ruben said he would waive the fee this time, but said they would be sucking all the freon out of my system, as they performed a dye test to check for leaks and wanted their freon back as we would not be paying. They made my cousin wait over an hour while they performed this action. I have never heard of this being done anywhere. I hope nothing is damaged from them draining my freon out of my system. I asked to speak to a manager and did not hear from one. I received a phone call from senior advisor Elizabeth instead. I appreciate her reaching out, but am extremely disappointed a manager could not take the time to return a call. I than called back to speak to the General Manager and was told they were not available at the moment, but would return my call by end of day. I am writing this at end of day and never received a phone. I find it disturbing that no one in management seems to want to rectify the situation or offer an explanation to these shady practices. My cousin sent me a picture of my truck in their lot before he left showing my truck full of grass clippings. I expect my truck to be in good hands when at a dealership, I did not expect blatant carelessness of any ones vehicle. read more

Spikes Ford - Car Dealers Near Me - Mission, Texas

Awesome customer service.. shuttle service is a huge help they take care of all the vehicle needs!

Great customer service!!! Thanks to ever for making purchase quick and easy. Thanks to Noe for explaining diffrent insurance options.

Very good service Daniel is one of the best I have ever delete with very polite customer service is the best

Very disappointed on the customer service end. Bought a used Lincoln Aviator and have had issues with them as soon as the car was delivered. 1. Car did not have any owners manuals in the glove compartment. If anyone knows anything about the Aviator, it has alot of options that are almost impossible to figure our without the manuals. They told me they had no access to any and it was my problem and up to me to get my own. 2. Couldn't even give me my keyless entry code to the car!!! I had to pay another dealership to be able to retrieve the code from Lincoln. Again....not their problem and up to me to get that on my own!!!! Buyer beware, as soon as it leaves the lot, you are ON YOUR OWN......0 stars if possible!!!! read more

This place is disorganized and lacks communication skills, not only is English the second language, they don't inform the waiting customer. 11 hours to change 7 tires! Unbelievable! Then 9 hours for an oil change these are appointments at 8 am. Then on top of it no top off of the fluids even though the check out sheet said they did. When I mentioned it they corrected it but when doing it drove over cones causing marks on the bumper! read more

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Do not purchase a vehicle from Spikes. Lack of communication, they give you the runaround. And if they say you get free car washes anytime you want to close the deal, RUN!! The car wash is always broken down. In the 1 1/2 years we've had our truck we have maybe been able to wash truck 5x. All the other times were wasted trips, wasted gas and time. Bunch of jokers work there. read more

If you can take your vehicle ANYWHERE else - DO SO!!!!! Spikes takes every advantage to rip you off - charge you double or even triple what it should cost!!! I had my car towed there back in Sept. 2022, the cable on my battery needed to be replaced - it took a few days to find one at a junkyard - but they did. They also replaced my battery. Now that battery has gone bad - they are claiming they didn't put the battery in my car that is currently there. SO NOW I HAVE TO PAY AGAIN FOR A BATTERY THEY SHOULD REPLACE FOR FREE!!!!!!!!!!!!!!!!!! If I have NO other option, then I take it to Spikes expecting to be ripped off. Unfortunately at times I don't have the time or ability to get my car to an honest mechanic - so I am stuck with Spikes. PLEASE BE WARNED!!!! THEY WILL CHEAT YOU EVERY CHANCE THEY GET!!!!! read more

DON,T BUY A VEHICLE FROM SPIKE FORD IN MISSION TX ,!!! there are a scam and they don't like to help you out. If you have any issue, lack of communication and like to give you the runaround, they are no help whatsoever. read more

Do not buy any vehicles from Spikes Ford, They lack on communication skills, they scam their own customer and treat everyone with no respect. I was recently fired for no reason and I got discriminated, sexually harassed by managers at work. I refuse to ever purchase a vehicle here. read more

These people don't even know the warranties they offer for their own new vehicles. 2 people explained to me new car warranties only cover defects ford messed up in. Anything other than that won't fall under bumper to bumper 3Y/36,000 Miles. Please don't come to this place to buy a car or service your vehicle. If I could put 0 Stars I would. read more

Everything was great! Mr. Carlos De León helped me find the right truck and made whole buying process a smooth event. Really happy with the service I received and of course my new F-150! read more

Spikes Ford - 2020 Ford F-150 XLT - Car Dealers Near Me - Mission, Texas

Very disappointed on the service. There was no misunderstanding in the communication and they kept saying there was. There is no updates on the vehicles process and it's very upsetting that they don't care to communicate to the owner. read more

Very disappointed in the service department! I have been a loyal costumer for over 10 years and constantly buy new vehicles. I went in for my first oil change in my brand new Ford F-150 5.0 2023 they told me it would take 1-2hr, which seemed reasonable since I got there at 9am. I was there for 3 hours and was up next. They then decided to allow appointments in before me. I was here for over 4 hours just for a simple oil. They lack customer service and communication skills. DO NOT COME HERE. read more

I took my Ford F150 STX into Spikes Ford. They had my truck for a month. I got it back and had to leave on a road trip of 500 miles. The total bill was just over $7,100. The wrench icon came back on, the cruise control did not work and the engine light came on and has stayed on. I was asked to bring it back in, but numerous attempts to set an appointment went unanswered. No one in America does thier job. This is the third Ford dealership I have taken my truck to and not one of them fixed my truck. Do not use Spikes Ford or Boggus Ford for ant mechanical work. read more

I dropped the truck for an oil change and I feel their customer service is really good

Horrible service, DO NOT ORDER A VEHICLE FROM HERE. I was reassured many times by spikes ford, that if I ordered my vehicle directly and waited, I would not have to pay a mark up. After 11 months of waiting, they are now trying to charge me $15,000 over MSRP. My salesman was Carlos and the two managers I spoke with were Jorge "J.D" and Adam. DO NOT TRUST THESE PEOPLE... they will lie through their teeth. Take your business to Hacienda Ford instead, they don't do shady business. read more

I have contacted Spikes ford about a vehicle I'm interested in and no one from the dealership has ever contacted me the only thing I can figure is they don't want to deal with me Looking for a ford transit connect wagon to convert it to a handicapped vehicle, I'm a veteran of the Vietnam conflict and the VA has treated me well . I wish Spikes would treat me the same way read more

No stars from me for Spikes Ford, had the worst experience buying a 2023 Platinum Expedition Max. I first contacted salesman Carlos De León on Thursday February 2, 2023 at approximately 1:12 pm and advised him that we were interested in a 2023 Platinum Expedition that their website showed they had, he called me back and advised that in fact the vehicle in question was available. After negotiating a final price for the vehicle, I advised Mr. De León that I would finance the purchase through my bank and would get him a check for the amount agreed, and made it clear to him and his "boss" that it would NOT be a cashiers check but a blank check from my bank not to exceed the amount that we had agreed on. On Saturday February 4, 2023 my wife and I met Mr. De León at approximately 10:00 am at Spikes Ford, and we test drove the vehicle and agreed to purchase the vehicle as soon as the check (Not a cashier's check) would arrive in the mail. The check arrived on Sunday February 5, 2023 via FED EX, I texted Mr. De León and advised him that the check had arrived, he asked me to send him a picture of my wife's and my driver's license, and to also send him a picture of the NON CASHIER's CHECK so that he could have everything ready for us for our scheduled purchase and pickup of the vehicle on Monday February 6, 2023 at approximately 11:00 am. We arrived at Spikes Ford at approximately 11:00 am on Monday February 6, 2023 and when Cesar Benavides in finance, called us in to his office to purchase the vehicle, the first words out of his mouth were " I understand you have a CASHIERS CHECK!" I responded "No, that's incorrect, I made it clear to Mr. Carlos De León and he made it clear to his boss that it was NOT a cashier's check" he then said, " Well, we don't accept these types of checks. I then said " so you are not accepting this check, after I was advised by Mr. De León that this type of check, a non cashier's check, would be acceptable and perfectly fine to make the purchase?" Mr. Benavides responded " That's correct, we are NOT accepting this check!" At that point my wife and I could not believe this was happening, Carlos De León, Cesar Benavides and another person in finance who's name I can't remember desperately, unprofessionally and disgustingly attempted to coerce my wife and I to apply for credit through them and then possibly refinance! My wife and I were in awe and appalled at what was happening. When I finally told them that we were taking our check somewhere else, the man who's name I can't remember suddenly appeared humanlike again and said " Okay Okay, let me see what I can do, I'll go talk to my boss!" When he returned from talking to his "boss" he said "Okay, we'll accept the check but your vehicle will not get registered until we get paid!" If it wasn't for the fact that we were already there, we would have walked away and would have never looked back. I asked him what he meant by that and he said that because of previous bad experiences with that type of transaction, that our vehicle wouldn't get registered until they got paid! Their unprofessional and repulsive behavior was unwelcome and intimidating. My wife and I have purchased a total of five new vehicles from Spikes Ford throughout the years, with this one being the only one where we got our own financing. We will never, ever again do business with Spikes Ford, this intimidating, awful and predatory like behavior by these individuals is sure an eye opener, and goes to show you how they could care less about their customers. Let this be a WARNING and a HEADS UP to all you looking to purchase a vehicle where you happen to have your own financing, I hope that no one has to go through what my wife and I went through. Still in disbelief, CP read more

I took my vehicle here for oil change and ask if they could check my ac. They said it would be an hour 2 hours later they called and said the fan and a thermostat were bed and it would be 989.00 I could not believe they were gouging me so bad. They called back in 15 min and said they could do it for 727.00. My gosh how crooked. I will never but or get a repair from someone whose so crooked. I went to Jos automotive and the fixed both plus more for 500.00 read more

I went in for their "works" services on my vehicle. I went during a busy time which I fully expected to wait given the amount of customers needing service on their vehicles. The ladies working behind the desks have always been very cordial and thorough. Judy, I believe she's the manager, let me know my battery inspection did not pass and provided me with a quote and her number to call when I'm ready to buy and receive a new battery. read more

My husband went in for a recall on his vehicle for a recall . We were informed that it would take a day and it took almost 2 days to be done . After getting the car back , it wasn't even back to normal . The air conditioning wasn't working at all with no air coming out of it . The recall was for the airbags on the passenger . Calling to try to speak to someone there is difficult and they don't seem to care the urgency of our situation . We are moving across the country and we have to deal with our car having more problems than it didn't even have when we dropped it off . Extremely stressful . Not a good experience. Do not recommend this place at all . read more

Definitely a fan of Spikes Ford! Everyone we worked with was excellent and kind! The paperwork process of buying the car was quick and easy, it was one of the better car buying experiences that we have had. I will definitely make the drive from San Antonio to Mission for our next car purchase. read more

I would give it no stars if that was possible! This place is truly unprofessional I recommend you save yourself the trouble and find another dealership anything would be better than this they sell crap on wheels this place is hell on earth!!! read more

I am very disappointed with the service department or the quick lane tire center . We brought our vehicle to get the 1st oil change and waited literally 5 hours in their lobby with not even an explanation or status update on my vehicle . Granted when we first signed in they said 3 hours wait and ok we could wait but 5 hours since 7:45am Is a bit extreme . This is horrible service at least they should've explained if they had a delay with another vehicle . Very bad customer service . read more

Excellent customer support from Mz Elizabeth and the magic words from this young lady were, It won't cost you anything. Thank you for your efforts to customer support. read more

BEWARE these geniuses at quick lane forgot to replace the oil cap on engine after an oil change. This is one of the basic steps in doing an oil change and they couldn't even do that right. Then I was told to bring my truck back in, and when I did they said don't worry sir the truck is fine after I had to top it off with a quart of oil. Do not trust this place. read more

Spikes Ford - Car Dealers Near Me - Mission, Texas

I took my car in for service for some issues I was having and my issues were resolved. Parts were ordered for it and before I knew it I had my vehicle back in my possession! I would highly recommend Spikes Ford if you want professionalism and high quality service for your vehicle. read more

The Fast Lane is not fast at all, you have to wait around a hour or more. They need to expand the oil change lanes.

It shouldn't even get the 1 star. Don't ever take your vehicle to the Quick Lane service. They are incompetent and careless. These mechanics messed up my car and the manager refused to see any fault in her staff. I went in initially because my Service Engine Coolant prompt came on in the car. The Service Rep said I needed a coolant flush. I did the recommended service. Exactly a week later my car ran hot! lift my hood and there was almost no coolant in the reservoir! It's a sound car and I keep it in good mechanical condition. Mind you I have never had any mechanical issues with my car in the past. NEVER, and I've had my Ford for 6 years. Well I live in Mission now so I figured the dealership would of course know what they are doing if I have any issues since I'm not back home and my mechanic can't check it for me. So they end up keeping my car for 2 1/2 days and told me finally on day 2 that I had a slow leak in my water pump. They sent me a picture of some rust on a component. That's it! Didn't know what I was supposed to be looking at. I asked if it could have been caused by the car over heating and they said possibly but there was no way to be sure. 1st time trying to put off a mistake on the customer. I wanted my money back but the manager said since I asked for the service then I couldn't get a refund. I never came in and asked for a coolant flush. I simply said this prompt came on and the service rep recommended the services. So 2nd time placing fault on the customer. I took my car back. It wasn't running hot anymore because I put coolant in it myself. They had it for 2 days trying to cover their own backs. Idk what they did to my car but when I got it to Houston and had my mechanic start the water pump replacement, he immediately noticed that the components were loose and not connected tightly. The clamps for the hose were just placed on and not tightened. There was even a piece of the pump just sitting inside the engine block. Due to that being loose all week and on my drive to Houston, it stripped the housing and a goblet located at the bottom. I had to miss 2 dys of work and rent a car just to come back to the valley from Houston. The parts for my specific engine type are hard to get because there aren't many models made with that type of engine. So I walked in Spike's Ford in Mission, Tx with 1 problem and came out with 2! I talked to the manager and all I can say is she doesn't have any clue what she's talking about. She literally said just because SHE doesn't THINK or FEEL that they messed up so they can't be held liable! So since when do we bypass facts and evidence for thoughts and feelings? She had the nerve to say my mechanic loosened everything! Girl! If that was the case I wouldn't have the housing stripped..l that's proof that it was loose that entire time. It is a blessing that I didn't get into or cause a major accident driving my vehicle like that! I only had my cat at Ford ( for 2 1/2 dys) then my home and then to my mechanics shop Nobody touched my car between it leaving Ford and arriving at the shop in Houston. They refused to do anything about their negligence. I had to call coporate. Apparently this isn't the first time they've been irresp with customers vehicles and put blame on Casper the friendly ghost instead of owning up to saying we messed up, let us rectify the situation. I guarantee it won't be the last time. Do yourself a favor and find someone you trust to work on your vehicle. Don't ever take to Spike's Ford in Misson. SN: Mr. Giles and the first service rep that helped me initially were great. He did all he could on his end and I don't hold the service reps at fault. It's the careless mechanics and the incompetent manager. read more

Claudia is a knowledgeable, professional service adviser. Came in with a check engine light and a recall notice. Everything was explained and the work done . Also their prices seem to be lower than other Ford dealerships. Will use them again read more