I ordered a propane fill-up online and thought I did everything right, but I didn't get the usual email confirmation. I forgot to make a followup call to check on this, and when I did, Spicer had no record of the order. However, Kris in the office got right on it, and despite the very busy demand for gas, I got my fill-up just before the big cold snap Saturday. I've found Spicer to be very responsive to our orders and have been great servicing our ventless gas fireplace and space heater as well as our tanks for heating and cooking. read more

Avoid these people at all costs. My mother was a customer for 11 years. She lives in a small 500 sqft home in East Haddam that used to be a cabin. The whole 11 years she has lived there she heated the home with a wall mounted propane heater and an electric heater in the bathroom. 11 years they service d the home with no issues. Yesterday they sent a service tech to her house to reconnect the gas line to the wall mounted heater. The tech saw that she had no source of heat in her bedroom. He told her it is a code violation to not have heat in every room. Im a licensed hvac technician in state, so I do know that this is true in order to get your CO on new builds however this is a very small cabin and the wall mounted heater was always sufficient. The technician that came would not connect the gas line to her wall mounted heater. She is almost 70 and lives alone and now has no heat. She calls and complains explaining that the home has been like this for the whole time they have serviced the property with techs in and out many times through the years. Her calling made things worse. Not only did they reinforce the fact that they will not connect the gas line to the heater, but, service manager Brent put a do not deliver order on her account until she gets a heat source in her room. Here's my issue. Yes it is a code violation, however, the building inspector is not just going to randomly show up and inspect the home. A code violation that is not a direct threat to health and safety should be noted on the explanation in the bill and a recommendation to add the heat in that room and the gas line connected so that she has a heat source until she can afford to add the heat in the room. I don't see how removing her only heat source in a cold month is helping your customer. Leaving a 68 year old woman without heat to try to sell a job is absolutely ridiculous. Calling them is a joke as well, terrible customer service and service manager Brent is soulless salesman. read more

This company was an absolute nightmare to do business with. They originally said installing the stove would take 2 weeks but ended up taking more than 6 months. The unit they gave us looked like it fell of the back of a truck and was dragged. The doors never shut fully and it was missing pieces. communication was horrible. The 3rd team that came out to visit to "fix" it found out the ignition was installed too low and backwards. That explained why when I would turn it on nothing would happen, then a minute later I would hear a huge boom when the propane finally hit the igniter. After having there service teams come out over 8 times and not having any of the problems fixed, we ended up firing them and hiring a different company. It took them almost two months to get there tank off our front yard. Save yourself the stress and go to literally anyone else. read more

Spicer is the absolute worst. They consistently wait until the tank is at 15% capacity and blizzard and freezing conditions before attempting unsuccessful delivery. They also outright refuse to give an estimated date for delivery, illustrating their complete apathy toward an 85 year old homebound widow in the dead of winter. There are many other reputable and highly rated propane providers with consistently glowing reviews in the area to choose from. read more

I tried every avenue with Spicer Gas to allow them to resolved issues as I do not like to leave negative reviews . We purchased a gas stove from them with installation at the end of August. They did not even show up for the first two dates they confirmed in October. No call, no show. The man who did the estimate asked us to modify and close off a window and charged us for copper piping extension. When the installer came out he said that the tank could not go in that area and it was unsafe. Our bill was updated to reflect a credit for the money it took to fix the window and modified to reflect the refund of the piping not needed in October, but they still continue to send us the old nullified contract. We failed two inspections with the town. They sent technicians and inspectors onto our property (we have 3 dogs) without notifying us or setting up a visit . The gas stove they sent us was described by their own technician as looking like it "fell out of the back of the truck and rolled down the road. It was missing major parts, has scratches and dings on all sides and the inside, the doors are missing a part to close them and stay ajar all the time, and twice when we called with issues, we were told to stop using it because it was unsafe. On Christmas day, there was a large explosion from the stove that shook the house and the technician came out the next day and said the pilot was pointing in the wrong direction causing large build ups of gas that could not ignite. We have sent pictures and emails documenting EVERY interaction to management. An install that was supposed to be two visits over two weeks took 12 weeks and 8 visits (mind you we constantly had to miss half days at work to accommodate installers and technicians sent out to fix the broken/missing parts) and we still do not have a new unit. We have had no response to our emails and photos documenting an old, broken stove. They continue to send a bill charging for a brand new stove (at best this may be a floor unit per the technician), and the old contract stating we are required to close off a window and charging us for copper pipe we did not need or use. I switched to another company after they did not show up after two calls to fill our gas and we ran out. I went with suburban propane and they have been amazing. I called Spicer a month ago to pick up their propane tank and have called three times since to ask them to come get it. It is still sitting in the front yard over a month later. This is fraud and I hope they take me to court for the balance so I can say this all in person. (PS I tried to resolved this all the way up to the top with no response). read more

When Uncas left us in the cold, Spicer came to the rescue. They installed new tanks and got us heat quickly. Our tank installer was very friendly. Thankful to be a Spicer customer! read more

I can't say enough about SPICER GAS! They are by far the best company! Whenever we have a problem with our heat or air conditioning, they will come out immediately and take care of our problems.I highly recommend them. 10 STARS! read more

Wow - this place is crazy. I submitted an order to get a gas fireplace installed with a gas line in January 2022. I am still waiting. I paid for 1/2 the order and four, five months later I am still waiting on just getting a gas line, equipment and service and they still do not have any answers for me. How can this be? Terrible, horrible business practices. Be aware of this company. I do not recommend using for anything !! read more

The absolute worst service I have ever dealt with! We run out of propane regularly. Spicer is supposed to monitor the tank and fill as needed but they never do their job. We called days ago to remind them to refill the tank before the holidays but they were despondent. And when you call to tell them you are out of gas, they are cantankerous and belligerent. Never do they take responsibility. Perhaps the owner considers this a recipe for business success, but he needs to go back to school to relearn good, basic business practices. Really the worst! So now we are unable to cook Christmas Eve dinner for our extended family. Scrooge is alive and well in Connecticut. Merry Christmas Ebenezer SPICER! read more

Spicer Gas - Empty Once Again! - Utilities Near Me - Groton, Connecticut

My experience with Spicer Gas goes back to 2007, and gratefully ended in 2022. The experience has been horrible. I wanted to bring gas to my home, as it was becoming available on my street in Pawcatuck. When I purchased the home, Eversource told me that it would take 8 weeks to set up service. Someone recommended that I consider propane (for a fireplace and stove) I called Spicer, they told me they could complete the installation in 2 weeks. 13 weeks later, and it was still incomplete. That was the beginning. Complete inability to follow through with expectations. There are so many difficulties that I can't begin. I wish Yelp was around when I first started to do my research, because it is very clear from mine, and others, this is not a company that I would recommend to my worst enemy. read more

Today I called and spoke with representative Kris Fontaine Doyle. Kris was very professional, courteous, and prompt in helping obtain the paperwork needed to support the closing of the sale of my home. Kris's friendliness and promptness made the process easier and more successful. It was a pleasure. Thank you read more

I feel that Spicer gas is not a very good company there office people are very rude and unprofessional you play a lot of phone tag not very good communication in the office didn't get propane for three day's the only positive thing I'll say is that there driver/ tech person was very nice and professional explained things to me and showed me what to do read more

While we ended up not accepting the proposal from Spicer Gas (for myriad complicated reasons), I do want to commend them for their very prompt response to my request for a quote, and for the detailed and very professional proposal that we received. Brittany really knows her stuff!! read more

I was a customer of Spicer for over 7 years. Never had issues until a week ago. I called on a Monday morning with a low tank and was told delivery would be in 3-4 days. Called back Thursday and was told I wasn't on the delivery route yet. Called Friday and was told it would be over the weekend. At this point I was down at around 10 gallons. Called Saturday and the answering service wouldn't contact the company because my tank wasn't completely empty. Called again Monday morning (a full week later) and was told I STILL wasn't only the delivery route and that if I wanted propane it would be a $300 emergency charge. Compounding the whole delivery problem was the completely "We could care less" attitude displayed by the office staff and dispatcher. At no point did anyone even ATTEMPT to be helpful. No "Let's see if we can..." or "Let me talk to..." NOTHING. Annoyance was probably the closest emotion. I called Uncas Gas and they showed up with new tanks and propane in 3 hours. I think it goes without saying who I recommend you call... read more

I would give no stars bit not an option. my tank had a leak last year. i called and updated spicer they replaced tank and then tried to bill me for whole tank. my previous tank had been filled only 5 momths prior. they wouldn't credit me any money. they just don't expect me to pay for while tank. have tried multiple times to get them credit me part of tank. they have horrible customer service, they say person in charge will call and never has. two thumbs down read more

A++++ company we use them for oil, furnace cleanings and central air cleanings. I've never had a bad experience with them for years highly recommend. read more

They double charged for large delivery and do nothing to resolve despite multiple calls.

I do not reccomend spicer gas to anyone. Everyone women that works there is rude as hell. My mom was simply trying to get a gas tank removed before our closing date and they gave her THE hardest time. And the first girl got so frusterated over a simple request she transferred my mom to another women who had absolutely disgusting manors. Do not get oil from there! read more

Seems no one that I dealt with today knew the limitations of their job. They won't service or run a line to my outdoor chiminea. Was called back by Stephanie and told they won't service what you haven't purchased from them only after a 15 min conversation about scheduling and pricing. Was emailed by Bruce that they won't run a line to a chiminea after a 8:30am appointment for an estimate when he was aware when booked it was a chiminea I wanted to hook up. read more

If I could give less than one star I would. Appallingly poor customer service coupled with very high rates and rental fees in addition to delivery surcharges. When asked about some type of concession given 9 years of paying $50 per year for tank rental, we did not even merit a call back, a copy of our contract mailed to us. (I really did not need them to waste the postage). Made another call and awaiting a response. Will update. read more

Excellent customer service. Timely when winter weather threatens. Helpful in advising how to structure deliveries and payments. Wonderful well run small business. read more

The company is shady overall. They charge rates as they feel like it. Even when lower than the competition they loosen your gas valve so you have to refill more quickly. Their drivers are rude , underhanded, and liars. Overall I would never use them or recommend them to anyone. read more

Girls are rude on the phone. And they didnt deliver when they promised...five days after and I had to call them daily. My family and I were without heat. Do not use them read more