I was so impressed by the kindness and helpfulness of Jill in scheduling the appt and follow up. So…read moreoften in medical appts, you don't feel like there is an interest in the person coming in but I felt like I was really seen and valued and it meant a lot. Everyone I spoke to was so kind and made me feel like a person. this matters to me. In this world, everyone is so busy and disconnected but I was so impressed by how I was treated and cared for. I give five stars and will gladly recommend to my friends.

Lack of communication by any company will undoubtedly lose consumers; however, a rude and…read moreunapologetic tone for my hour and a half of time in going and returning cannot be repaid. My appointment was scheduled over two months in advance. When they called a few days prior, I verified everything necessary before I attended the appointment, to ensure I wouldn't waste my valuable time. Nevertheless, I took an Uber to my appointment, which caused issue in locating it, as the company name isn't apparent outside. So walking up and downstairs to locate it, after the car dropped me at the wrong address in the first place, I found them. Inside, after surrrendering my insurance cards, I was informed by an overseer that additional monies were necessary for the appointment. There was no offer to bill me, reschedule, or even investigate what happened. Whatever "training" they do or don't have, obviously is void of customer service.

Finding a great optometrist feels like winning the lottery, and I hit the jackpot here. The doctor…read moreis rigorous and thorough without ever feeling rushed, genuinely one of the best diagnosticians I've seen, and a genuinely enjoyable person to spend time with. But honestly the two women at the front deserve their own review. Between them they cover glasses fitting, frame selection, lens materials, insurance navigation, and scheduling, and they do all of it with a warmth and generosity that is just rare anymore. They treat you like a person, not a transaction. This is a practice that clearly puts everything back into patient care. You feel it the moment you walk in. I won't go anywhere else, especially not the boutique-y places that prioritize their lavish lifestyles over patient care.

Dr. Neunzig and his staff are wonderful. My eyes were thoroughly examined. He listened attentively…read moreand carefully to my concerns and engaged in our conversation with personalized feedback. Prior to visiting Dr. Neunzig, I received two very badly botched lens prescriptions from a different optometrist at a different company in Monterey. After two failed attempts, I was told that it was impossible to correct my vision. I thought it was crazy to tell me that it was my fault! So, based on my neighbor's recommendation, I sought out Dr. Neunzig. Boy, was I glad I did! He had no problem at all in refracting my eyes for new lenses. I have the new glasses now and my vision in both eyes is better than 20/20! I am beyond happy to be able to see clearly again! I plan to continue seeing Dr. Neunzig for future checkups and refractions. I highly recommend Pacific Grove Optometric Center.

Dr. Hong is stellar she took the time to understand me and my needs. The registration staff were…read morevery kind and courteous. The office is immaculate and it didn't feel like a factory collecting copays. They actually asked for my copay at the end of my visit. Overall it was an extremely pleasant visit for my prescription. On par with my previous optometrist - Insight Vision Center Costa Mesa. - Shout out Dr. schramm! I do recommend! Thank you Dr. Hong for your care.

Beautiful inside. Best customer service I've ever experienced when getting glasses and technician…read moreeven gave me two tips I never knew about proper fitting for me. Clean and modern environment.

Love this place. My eye Doctor here is EXCELLENT…read more Knowledgeable, personable. Helpful. His assistant was also terrific. The floor staff friendly, knowledgeable and sooo helpful. Did a great job assisting me in picking Two beautiful frames amongst a wide and terrific selection. Total 100% recommendation.

Great service at Blink. I recommend. They were able to fix my damaged glasses while I waited. Quick…read moreservice. Competent friendly staff.

Very nice and give you special attention while you are there…read more They do appointment only so very few people are there at a time and there is not too much wait time

Just the most experienced eye doctor who puts in the extra time to make you be able to see 20/20!…read moreFriendly staff too!

When I originally called, after speaking to two other offices, I managed to get Krystal on the…read morephone. What a breath of fresh air! After my hearing of incorrect info from other places, she took the time to insure I was correctly directed and made an appointment for next week. Not only do they fulfill their obligation to service their patients, but they train their staff to make each patient feels as an individual, not a number. What a great feeling! Thank you, Krystal. I'm looking forward to seeing what other great experiences I'll have there.

Twice now my appointments have been wrong. First time I pulled my kid out of school for his…read moreappointment and it turns out the told me the wrong date when scheduling. Second time I requested a specific doctor for my appointment, only to be told he only works certain days and was off. Terrible service

I now have had three wonderful experiences with the staff at Insight Eyewear. I highly recommend…read morethem. They have great selection and I consistently have found everyone who works there to be friendly, great at helping pick glasses and helpful.

Great inventory on frames, especially hard to find styles, artistic designs from Tag Heuer, Cazal,…read moreand Kawasaki. There are also many budget friendly frames and lenses for everyone. Customer service top notch, the staff is knowledgeable and eye exams are also available. I love this place and plan to continue supporting this business.

This review is from Francis X. Dellosa written through my account because Francis doesn't use the…read morecomputer. His words: "Please please please do me a favor and post something wonderful about Dr. Penrose. He did such an amazing job on my eye surgery and I'd hate for anyone to go anywhere else because he really knows his stuff and everyone in need of eye work should pay him a visit first!" My words: "Where do you want me to post it?" Him: "I don't know, that Yelp thingy?" Me: "Ok so you want me to Yelp review your eye doctor on your behalf?" Him: "YES!" Me: " I see" ( pun intended) Him "Not as well as me!!"

I've visited both office locations for dry eye treatment and annual eye checkups…read more Writing because on multiple visits, I've overheard comments during conversations between the front desk ladies that were unprofessional in a healthcare setting. I cannot speak on whether these comments reflect any management awareness, but as a patient, it made the environment extremely uncomfortable to hear what I understood and perceived as carelessly ignorant. Living in California for a long time, these were not words I expected to hear and very inappropriate for the workplace let alone a "professional" clinic. The rest of my experience here has been great; amazing doctors and aides who have persistently helped me through my slough of issues, which makes this all the more unfortunate. I will not be returning and would strongly encourage a refresher of basic empathy, inclusiveness, and client-sided professionalism.