You get what you ask for. I've been wearing classes all my life and therefore I ask lots of questions and when I pick up my glasses, I don't just pick them up, I have them put them on me and adjust them. Needless to say I needed to go back as I wasn't satisfied for several reasons with the glasses I chose. Jennifer worked with me very closely, taking the time to figure out why I didn't like the glasses and what wasn't working so that she could satisfy me. She answered all the questions I had and helped me find the right frames that would work with my prescription. I was extremely satisfied, but again I think it's important to ask questions and ask for help. read more

I deiced to try a new place and went in for a quote & they have me one price decided to make the appointment then I ended up having to pay way more then they originally told me. I had also asked the estimated wait for the trial contacts and they had told me 2-3 weeks which was fine it has been a month now since I have been waiting for them and I decided to call to see when they would come in and now it is resulting that they said 4-8 weeks which was never mentioned. Terrible service DO NOT RECOMMEND! read more

PLEASE CLEAN the filthy floors and counter tops. You lost my sunglass purchase due to the disgustingly dirty store.

Never Disappoints! Today I stopped by LensCrafters in Del Monte shopping center to have my eyeglass frames tightened. My glasses kept falling off my face onto the ground when I was gardening or on the floor when I was picking something up. So annoying! Well, the technician at LensCrafters fixed my frames perfectly--warmed up the stems of the frames to bend carefully and removed the jerry-rigged copper wire I had stuck into the hole where a screw had been. No charge either!! What customer service! Thank you, LensCrafters--you made my day! read more

I was genuinely elated when my insurance changed and I didn't have to come here anymore. Unfortunately, now insurance changed again so I'm back ... the first appt back and nothing has changed. Still same issues as 2-3 years ago. If the doctors is running behind you will sit and wait forever but they only give you a 5 min grace period. My Appt was at 4:20 arrived at 4:28 and was refused to be seen. Always something. Do not recommend. read more

I went in today to get a replacement nose bridge (it fell off) on the $800 glasses that I bought two weeks ago. I was told they don't have any, can't get any, and that I would need to buy my own on Amazon. Then they would do the "repair." Not good. read more

The rating for this place is terrible, but they were solid. The Dr. and staff were super friendly. Got a full exam for contacts and glasses. The one issue is I had tonwait 30 minutes but that's standard in any Dr office. Easy parking and access. Also affordable exam. read more

LensCrafters - Store Front - Eyewear & Opticians Near Me - Monterey, California

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This location is under relatively new ownership and management and my experience could not be any more different than before. The LensCrafters staff has been incredibly helpful with all of my vision needs and my exam with Dr. Nguyen, OD was wonderful. She is very knowledgeable and thorough. read more

I just had a great experience with this practice. Walked in on Tuesday, made appointment for Thursday, received new contacts on Friday, chose new eyeglasses on Saturday. Clinicians were all friendly, patient, knowledgeable, and clear. Office was comfortable and modern, making great use of modern vision technology while still maintaining human touch. I'm happy to have found a new optometrist (and glad they take Eyemed)! read more

I had an appointment scheduled for today, 12/30 at 12:20 that was made online over 6 months ago and was confirmed with me online by LensCrafters on December 28th. I showed up for my appointment, said my name and and the employee at the counter said, "we don't have a doctor until January 4th". Another employee yelled to her from across the lobby, "oh, was the appointment made online?" I said it was and the other employee said "you should have gotten a call canceling this appointment, I don't know when but we can't help you". I wear contacts and need to order new ones and cannot because my appointment was canceled and my prescription can't be renewed. Your company's lack of communication and rude employee behavior is inexcusable. There was no attempt to accommodate me, no apology and no solution offered. I'm furious and I'm now in a bind. You've lost me and my family as customers. read more

Good experience here with Dr Nguyen being very thorough and adaptable. Professional and kind, thanks. Also Ashley was attentive and went the extra mile to save me money on my new glasses. Thanks much! Very good experience all around. read more

Jonathan helped me out today by adjusting 2 pairs of glasses. He was the 5th person in a week to give them a go. Finally, my ears aren't hurting anymore! Although I bought my glasses elsewhere, it was LensCrafters that earned the home run today. I think this excellent service shows that it matters where you shop. Skilled customer service is key where glasses are concerned. Thank you, Jonathan! read more

I'm very upset with their costumer service. Not recommended. The woman who talked with me when I arrived was very rude. I arrived five minutes later and they didn't pass me with the doctor and got my appointment canceled. I was 8 months pregnant and it was a very stressfully moment for me. No lo recomiendo. read more

I stopped in here on a Sunday with my husband to shop frames for the both of us and we had a really lovely experience! The Assistant Manager helped us; she was so patient and kind! She gave us a lot of great information and adjusted our frames to fit perfectly. The experience felt personalized and we never once felt rushed. We would recommend going here! read more

Ceci was really helpful! I went there to get my glasses reshape and repair many other times. Highly recommended.

WOW!! Went to get some glasses and was assisted by the most awesome woman, Susie! She was so incredibly helpful, truly knowledgeable about EVERYTHING, and seems to really like her job! She made the whole process fun and entertaining! She has the greatest personality and her energy was on point! I can't wait to go back to get those glasses, so I can chat with Susie again!! Thanks for all you do and all you are, Susie! Namaste!! read more

Surprisingly wonderful experience and service support at this great branch of the chain. I needed some improvements to current, 1-year-old glasses (replace scratched lens and refit frames) and purchase of new driving glasses and new reading sunglasses (reading at the beach!). Had great exam and great support picking some frames and styles. Thank you! read more

I made two appointments for eye exams and new glasses for my husband and myself. Myself earlier than my husbands. Everything fine no waiting but then everything went downhill from there. A girl gave me 4 eye tests and no problem. The optometrist came in and I'm sorry do not remember her name. She was an Asian woman in her 30's. She rushed me from the very start. Never gave me time to check my vision with the eye equipment she was using. I am neither slow or have any disability with being slower. I mean no offense to anyone. I told her twice to please slow down so I could give her accurate information. She never listened. After the third time I just got up and told her enough you're not listening. Walked out and saw there was quite a few people waiting. Obvious what happened. I now know why they have 2 stars. Very poor service. Thank you. read more

I lost a screw holding one of my sunglass lenses in place while on vacation. I stopped in and was warmly greeted. Within minutes, they had replaced the missing screw and, for safety, replaced the other screw, too. All without charge. Thanks, LensCrafters. read more

Sales staff tried to shaft me on ordering lenses, told me certain things weren't more money, then when I complained I was on a budget she removes something on the order, then says it reduced the bill. This was right after she claimed that extra service was FREE. Talk about bait and switch! I don't even think my lens script is correct. I just saw the EOB they submitted to insurance, outrageous fees here. Go elsewhere, oh and they won't let you use a bathroom here either. Only good thing was the eye doctor who examined me, she was great. read more

I booked an appointment for contact lens fitting. Suzie at the front is very professional, she answered all my questions over the phone. Upon arrival the place was very busy with some difficult customers, and she remained calm and kind. I was pleasantly surprised by all the machines they have to test your vision! I was worried I had to have my eyes dilated and wouldn't be able to drive or attend my online classes after. Not an issue! They have a machine that takes photos of your eyes for the Dr. to review! SO GREAT. DR. Michelle Nguyen was very professional and caring. She answered all my questions and had a gentle touch! For a first time contact wearer she put in the contacts so easily! Immediately after meeting with the DR. you sit with an associate to learn how to put your contacts in and out of your eyes about four times. I believe her name was Suvih? She was also really great! She was patient as I struggled/freaked out about touching my own eye. Very happy as over a year ago I went to another eye doctor in Ryan Ranch, and they talked me out of getting contacts because they "didn't have time" to discuss it. This place takes their time and are very efficient. I will be recommending these wonderful women and DR to all! read more

I was scared after booking my appointment and then reading the reviews. I've been wearing glasses/contacts for 20+ years. However Dr Yang was great! I learned a lot about my eyes that I was never told before and she took the time to explain so many details and options with contacts. She's also just very friendly and super easy to talk to. I'd follow her to her next practice if she left! Anyways, yes the chairs are ugly in the waiting area, get over it people. But the service is great and my appointment was on time and not rushed at all. read more

The Corporate folks should help the employees of the store. It's not only understaffed but I was shocked to see lounge chairs that looked like the belonged in a Oakland bus station. I said jokingly to the employees "the store manager should tell corporate how disgusting these chairs are". The employees told me they have asked repeatedly. They want hundreds and hundreds for glasses but can't put a few chairs in? Hey LensCrafter corporate... get with it! read more

LensCrafters - Eyewear & Opticians Near Me - Monterey, California

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I had an emergency and broke my glass is the day I was going on vacation. So they were so helpful at this location, I'm from Southern California and was driving out here so I called them in the morning and ordered glasses and they got the Made for me the same day and I walked up just as they were closing and they had them ready to go. I appreciate this it is so much read more

They are not professional totally. They gave me wrong prescription and also they ruined my glasses numbers. I have had pain for weeks. Not preferred... read more

I have come to this location for passed two years! #NEVERAGAIN! What I complete WASTE of time! Made appointment to see the eye doctor, even though I was there less than 5 months ago...makes me fill out everything again...then says..Oh, I found your paperwork! Then when It's time to see the doctor, A CLERK! With no medical degree, says she has to "preform a review" before I see the doctor! WTF! That's NOT WHAT IT SAYS ON THE WEBSITE WHEN I MADE THE APPOINTMENT...Complete BS! Clerk says it's so "we don't waste the doctors time."....How would you know if I have a problem YOU ARE NOT THE DOCTOR! WILL NEVER BUY GLASSES OR HAVE EYE EXAM AT THIS LOCATION EVER AGAIN! I plan on telling everybody body I know, in both Monterey & Carmel about your BS service! THE WORST SERVICE IN DEL MONTE SHOPPING CTR! read more

Amazing customer service! All the staff were so welcoming and nice. My wait wasnt even that long! I felt very welcomed and safe at this place. Also, all my docs got straight to the point and let me know exactly what they would be doing. read more

This review is for LensCrafters Monterey. Paid the deductible to have my lenses replaced under warranty. My wife picked them up while I was working. When I opened the bag I noticed the frames were broken and had been glued. They never mentioned they had broke them and tried to cover it up. I called immediately and spoke with the manager (Lega) who argued with me and was hesitant to order a replacement pair which she finally did. When I called to let them know I was coming in to pick them up, they refused to release them until "Lega" was there. It will cost me 5 times the price of the glasses to close my business to drive to Monterey and get the replacement pair to work around Legas schedule. I spent over $4500.00 in the last year with them. This store is crooked and dishonest. They're nice to you as they take your money but beware if you have an issue. They can keep the replacement pair, I'm going elsewhere. Remember, THEY broke my glasses TOTAL CROOKS read more

Ashley helped me find not one but 3 pairs of glasses that were my style. I was having difficulty finding a pair but she did an amazing job helping me find multiple pairs! That suited my style and face shape ,She was professional and had great customer service throughout the whole process. read more

I had wonderful care and service from Lauren Nakaue and a thorough but comfortable eye exam from Dr Nguyen. Good vibes and kindness from store manager Lydia as well. I am over 60 and am used to being treated as invisible or irrelevant but felt welcomed and engaged from the first moment. Glasses are cute, sturdy, and reasonably priced and were ready the same day. The whole experience was so much better than I expected from a national chain but I am happy I gave them a try and look forward to being a repeat customer. read more

I was a little hesitant to go to Lenscrafters for my glasses based on reviews on Yelp, but I have a small face that is hard to fit, so need a big selection. I am so happy I gave them a shot because the service was really excellent. I had to go in three times because there was a hiccup with my insurance (my doctor's fault) so I worked with a few different people and each one was super helpful and friendly. I got exactly what I needed with minimal waiting. I would have given them 5 stars, but management needs to pay attention to the condition of the store. The chair I was in for my fitting was held together with tape and looked pretty ratty. A bit of a refresh would really help them. Other than that, I was completely satisfied and would recommend to anyone. read more

When I was in the 5th or 6th grade a mobile white large van would come around our middle school to test every one's sight.... thankgoodness! I used to play tennis daily and take lessons all the time... I couldn't understand why my coach would yell at me when she asked, "Did you see where that ball went?" I would respond, "No." She would get furious. WTF? Finally, she said, "Maybe you should get your eyes checked." So I did, not on my own accord but thanks to the school. Yep. I definately needed some assistance. We went to Lens Crafters and Eye Exam 2000 since no one in my family ever had any vision problems and I got my first pair of glasses and contacts. I bought glasses because I was told to but I never wore them since they made me dizzy (yeah my vision is that bad). Since I was so active at the time, it just made sense to wear contacts and I have for the last 15 or so years! Although I haven't been in years the service was always very friendly and pretty quick. I loved that they offered the "free repair" and even though I would rarely wear my horrendous glasses (only before bed) I'd come in and have them fixed after I slept on them again. read more

We moved here 3 years ago and until then I had been going to the same eye doctor for 20 years. I needed new contacts so for convenience I went here without really doing my research. First clue they are incompetent was when the guy took my blood pressure and it was WAY off. Like WAY off. I am in the medical field, no way is my BP 190/100. I am a healthy female in my late 20's and I check my pressure regularly enough (also, if this was really my pressure I would hope the doctor would have been a little more concerned about me having a stroke in her chair instead of just telling me to "get that checked") The worst part is how off my prescription ended up being. After about a month with my new lenses I drove 3 hours to go see my old eye doctor because I needed someone I trusted, turns out my left eye was a completely different prescription than my right (should have been -2.50 not -3.75!) Save your eyes, don't go here!!! read more

Shohanna welcomed me upon my arrival. She showed me the wide selection of glasses they offer. I was able to get an exam the same day that I came in. Dr. Bahktary made me feel so comfortable during the exam. She offered me the latest technology in contacts. I love my new daily throw away contacts. read more

Was in a desperate situation: out of my hometown and my glasses broken. In desperation, went to Lens Crafters Monterey. The turnaround was swift, despite my prescription being very challenging (management made a special appeal to the lab) and selection of frames quite adequate. Managers Kristin Birkenback and Elaina deserve special mention. Understanding my plight, they oversaw the proceedings and had my order filled within an hour. Heretofore a little wary of Lens Crafters, owing to the exacting requirements of my prescription, I shall be returning to this establishment for kitting out with computer glasses and sunglasses. read more

I called in advance to schedule an appointment and was told it wasn't needed. I went in and waited for a long period of time while the associate helping me also helped others even though about 5 people were working. I was promised a price over the phone and in writing that they then said they couldn't meet. They verified they took my insurance prior to visiting, then told me they couldn't accept it, then called after I left and said they could accept it. Long story short horrible service. I called corporate to comment and they were not helpful or sympathetic. read more

Pros: Easy to schedule appointments for eye exams, cost of eye exam $25 less than at Costco, great selection of frames, helpful/friendly customer service, thorough and proficient exam Cons: Expensive frames and contact lenses. I ordered my glasses about 6 weeks ago. So far, no glasses have materialized, and there is no estimated arrival date. Received 1st phone call about ten days after my order. The man said, "Your frames are in, you can come pick them up anytime! No, wait...." (puts me on hold for ten minutes) ...Your frames are in, but the lenses haven't been made yet. We'll call you when they come in. After a week or so, I called LensCrafters to see if my glasses were ready. Spoke with a woman this time, who again put me on hold for ten minutes, and then said the lenses were ready, but the frames hadn't shipped yet. I told her I'd received the opposite news a week ago. She said, I'm sure you misunderstood. I said, no, he was very clear. Are you sure you have the right information? She said, you are mistaken. No one here would have told you that. At this point, I am getting annoyed. This woman couldn't just apologize for the confusion, she instead assumes I'm a liar? And why would I lie? So I ask when the glasses will be ready. She says, I don't know. We'll call you when they come in. I wait another three weeks. No word from LensCrafters. Today, I call to find out the haps. I speak with a woman, who puts me on hold for ten minutes, and comes back to say my lenses are ready, but my frames aren't in yet. She apologizes for the unusually long amount of time it's taken and promises to research what's going on. I thanked her and hung up. About six weeks ago, my dog chewed my current pair of glasses into oblivion. I still wear them, but they are in embarrassingly bad shape. I'd really like to get my new glasses. At the very least, they could have offered me contacts or something while I'm waiting. Knocking off two stars for service, a third for pricing. read more

Bad Customer Service...DO NOT COME HERE We entered and weren't greeted at all. There were 3 people sitting on their desks/terminals and only 1 of them was helping a customer but still NO acknowledgement from any them. The overweight lady greeted customers after us and failed to help my husband as he looked for frames on the mens area. We walked around looking at frames going back and forth but nobody approached us. Mind you..we were at this same location 1 week ago and were greeted upon entering. I was at this location 3 weeks ago by myself and was pleasantly greeted as well.. It was finally time to get down to business and order some glasses, but who knew there was a process if there wasn't anyone at the reception area and those people at the terminals weren't interested in helping us. Yes, I had to literally approach one them to be helped.... Long story short...Lenscrafters are overpriced, lack decent customer service and needs a better understanding of it means to be people oriented. So beware. read more

If you are there to buy, you'll be treated like a queen. If you're just there to repair..... meh. You'll get the "sorry we can't help you with anything... UNLESS YOU BUY A NEW PAIR." They won't take your need/help seriously. The only solution they suggest right away without even listening to your need is BUYING. Businesses (or employees) have to remember that they'll get MORE (sell more) not by good selling skills but by good customer service. Now I wouldn't recommend this place to a friend because of one bad experience, unfortunately. I would recommend other branches than this one. read more

This establishment took my order for contacts, charged my credit card and my contacts were supposed to be shipped within 3 days. When the contacts did not arrive within the time frame specified I contacted the store and was told the contacts were shipped to the wrong address. I asked the store to overnight a second set of my contacts because I was almost out of contacts. 24 hours later and I am still getting the run- around from the employees. No I formation on shipping or anything else. Do not go to this Lens Crafters if at all possible!! Poor follow through on customer service. They do not seem to know what they are doing. read more