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Scottsdale , AZ

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Spellbound Beauty

4.4 (17 reviews)
Open • 9:00 am - 7:00 pm

By appointment only

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Darius' work
Sumi T.

Edit to acknowledge the response below. I do appreciate the offer to fix them, but as I said, if it cannot be done in a timely manner, I would rather go elsewhere so I'm not walking around with half lashes. The purpose of Yelp is to review services, and when they fall short, how business owners respond. Optimal customer service would be recognizing that it is abnormal for lashes to fall off this much this quickly, and instead of trying to blame the glue or allergic reaction which didn't happen previously, help the client. Wasn't asking for anything free, just the possibility to accommodate me quickly, which could not happen. That is totally ok, but again, something a client like myself would appreciate in this situation and why I shared it. My frustration with the lack of consistency with the style of the lashes is that Darius specifically said she'd make a note about the lash style and length she used, therefore it seems those notes maybe were not read, or if they were, not honored. I understand different technicians have different styles, that's why I said it depends on who you go to and that I would return to Darius. Also, I find the message below inconsistent, as it says they would be willing to fix the lashes, but I got a private message asking if I wanted to cancel the appointment I made for next Friday. That seems like an indirect way of telling me I'm not welcome to return because I wrote an honest account of my experience. There are very few places in Flagstaff to get eyelash extensions, and since there are so few reviews here, I'll share my experience since I feel as though this rating might be higher than it should be due to lack of competition. The salon is nice and the prices are fair. I had gotten a classic set by Kyla last year, but found them too natural looking, so this time opted for hybrid. They were first done by Darius, who was awesome. I explained I wanted a truly hybrid look - full, yet more on the natural side, and not heavy or obvious. She achieved the look as requested and I have attached a photo. I came in for a mini fill about 9 days later just because a few had fallen off towards the end, giving an imbalanced look. Kyla performed the service, and although Darius had stated she would put the lash length and type in my notes for the next person, Kyla did a much denser and more artificial look. Photo also attached. I could live with it. But, it hasn't even been a week, and most the lashes have fallen out. My real lashes didn't go with it, so I know it's not normal shedding or me rubbing them. Now I have huge gaps which look extra funny when half the lashes are super dark and thick. I will be going to another salon to have them fixed since Kyla could not accommodate to resolve the issue in a timely manner. I would likely go back to Darius in the future, so I think it just depends on who you go to, how well they listen to your desired outcome, and what your aesthetic is.

This is comparing dayb1 and day 5.

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3 years ago

Diana does an amazing job every time I see her! I always leave super happy and confident. Full volume looks great!

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Kyla G.

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5 years ago

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5 years ago

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3 years ago

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5 years ago

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5 years ago

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Kyla G.

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4 years ago

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Kyla G.

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5 years ago

From the aesthetic of the studio, to the attention and detail they apply in practice, spellbound is a wonderful lash experience.

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3 years ago

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6 years ago

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5 years ago

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6 years ago

I always absolutely LOVE my lashes by Kyla! The retention is amazing and always look great until my next fill.

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5 years ago

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4 years ago

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5 years ago

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5 years ago

I recommend this to anyone looking for lashes in flagstaff! They are gentle and do a great job.

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5 years ago

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Review Highlights - Spellbound Beauty

“Kyla was the one to do my lashes and she was so sweet and asked me what I wanted for my lashes to turn out the way I wanted.”

Mentioned in 8 reviews

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European Wax Center

European Wax Center

3.9(208 reviews)
3.5 mi
•$$

First time here! And it was a success! I did not realize they had a different method of hair…read moreremoval. They actually use a quality black wax that dries hard and thinly on the skin in quick seconds. Then it gets removed with a fast peel vs a rip like you would imagine with the cloth strips. And to make it 5-stars better....the pain level is lowwww....to me anyway. I have a pretty high pain tolerance and can do laser - now that can be painful in certain areas! But really it's not that bad! I was pleasantly surprised. The service was top notch with Larissa. She is professional and knows what she's doing. Great job! Great place to go to for a quicker hair removal fix!

European Wax Center Tempe Marketplace has become an absolute embarrassment. After more than 10…read moreyears as a loyal member, I'm done. I will not be renewing my membership because this location has completely fallen apart. The turnover is beyond ridiculous. Every single visit there's a different General Manager , a different front desk employee, and a different aesthetician. At some point you have to ask why. Are employees quitting because of poor leadership, or are they constantly being fired? Either way, it speaks volumes about how this center is being run. The current General Manager COURTNEY is, without question, the worst I've encountered. COURTNEY is arrogant, dismissive, and completely incapable of taking accountability or resolving even the simplest customer concerns. Instead of de-escalating situations, COURTNEY makes them worse. It's shocking that someone with such poor customer service and leadership skills is managing a business built on client relationships. This location has destroyed the reputation of a brand I was once happy to support. Corporate should take a serious look at what's happening here because this center is driving away long-term, loyal customers. I expect someone from corporate to contact me and explain how a location can decline this dramatically.

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European Wax Center
European Wax Center
European Wax Center

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Waxing The City

Waxing The City

4.8(168 reviews)
6.0 mi
•$$

I have been coming here for 5 years now. Jennifer has always been amazing, not just at her job but…read moreas a person. She takes the time to review the process and makes it as painless as possible. I get regular Brazilian, under arm and eyebrow waxes. Even when I have had to stop coming and start the wax process over, Jennifer was still willing to take the time needed to make me feel comfortable.She always takes the time to check in and make sure she is waxing the way I'd like to be waxed. Jennifer takes the time to get to know her clients as a person and not just a paycheck. She is always happy and caring. I've been to other studios big and small and have found that Waxing the City and Jennifer have always provided the best service and experience. You can tell that Jennifer knows what she is doing and genuinely cares about her clients and profession. If I could give more than 5 stars I absolutely would!

I went in for a few services and was overall fairly satisfied…read more Upon arrival, I was greeted by the receptionist by name. The lady was polite and made me feel welcomed. I was offered water and quickly completed the necessary form. The waxing specialist was nice. She had an outstanding personality that made me really comfortable which is great since it's a fairly intimate service (depending on what you're there for). The facility was extremely well kept and clean. The only reason I didn't rate a full 5 stars is because I did discover a few spots hair was left when I got home. When paying the higher costs for the service, I wouldn't expect to find any missed patches and there were a few. Overall, I'd give them another try due to the friendly and comfortable atmosphere. If I walk away again with missed patches, at that point I'll explore other options for waxes but I'm optimistic that next go around will be better.

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Waxing The City
Waxing The City
Waxing The City

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Spellbound Beauty - eyelashservice - Updated October 2026

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