The Speedy Glasses in Burnaby, they are very good customer service, especially the staff Mr. Kia is very helpful. Highly recommended to my friends. read more

I had a rock chip on my windshield which was apparently too big to be fixed. So the windshield had to be replaced instead. As my initial appointment was at another location, the staff at that location arranged my appointment at this place since it could be done on an earlier date. In the end, it didn't matter as the date had to be changed due to lack of manpower (covid-19 effect). Everything went well on day of appointment. Paperwork was done efficiently and at a safe distance. The windshield was replaced much faster than expected (1+ hours) instead of the 2-3 hours I was told. Thumbs up for that. It was done perfectly and the rain sensor on the windshield worked well too. One thing which could be done better was being given some suggestions on where I could go to cool my heels while waiting. This place is kinda away from any shops, plus restaurants or coffee places are closed due to covid-19. I asked as this was not my usual area and was not given any ideas. I can understand not wanting customers to wait inside the reception area, but maybe there could be a couple of chairs outside for customers to sit while waiting? Tip: In the end, I just walked along Lougheed and found my way to Solo District area (about 20-30 mins slow walk). At least there were people around there and outdoor benches to sit. I went prepared with a book and a bottle of water to wait. read more

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Two weeks ago we had a new windshield installed at the Imperial Speedy glass. Subsequent to that we were having trouble with our windshield wiper fluid dispenser. We wondered if it was a result of the installation. I called and within an hour they were looking at the car for any damage they may have caused. Turns out, installation wasn't the problem. Ann, the technician who looked at the car, found the issue with the fluid hose, fixed it and I was on my way.... no. charge. I was almost speechless. She took time out of her lunch to help, no delays, no judgement even though they were in no way responsible. Where can you get that kind of service these day???? So impressed. read more

This place actually doesn't deserve 1 star.. We got our glass replaced here and they didnt put the frame on properly which resulted in it flying off while we drove.. When we reported it, we had to go back to show them what happened because they just kept saying they made sure everything was good when they were done replacing our windshield.. They said they had to order the part that was broken because they didnt have it.. While waiting for them to order the parts, they just put black duct tape... We since got a new car without getting a call from speedy glass about the part coming in or ANY follow up... I dont recommend coming her they dont take care of their clients read more

Pros: - very accommodating: will service immediately or respond to after care issues as soon as they can without hassle - own up to and correct their mistakes without fuss or excuses Cons: - poor execution of work: messed up the reinstall of the factory rain sensor upon replacement of the windshield; top edge of the wind shield now wavy much like wet paper that had dried. Looks terrible when light sources reflect upon it. Waiting for a rock to hit it so I have an excuse to replace again. - poor attention to detail: after the first install, they had left my windshield very dirty. Upon using my wipers for the first time, they had smeared residue across the screen making it very hard to see. The rain and wipers did not easily wash it away; had to hand wash it to restore proper visibility. Summary: This crew, management and technicians, are young and inexperienced. Though well intentioned and with a great deal of integrity, they simply did not do a good job. I cannot recommend this location based on the quality of work provided in my particular case; however, I recognize that this experience was at least two years ago, and I honestly would not be surprised if they have improved since, as I truly believe their hearts are in the right place and that all they lacked we experience. read more

Installed back non opening side truck window after my truck was broken into. The window was installed crooked and as low as it could go in the opening leaving a 3/4 inch gap between the glass and the cavity at the top of the window looks like crap. and they refused to do anything about it as well as when i made the appointment they said they would clean all the broken glass from the back and didn't, than refused to do it after the window was installed. read more

After a bit of a rocky start with the young manager Justin, I received a phone call out of the blue from him wanting to rectify our first meeting, can you say beyond good managerial skills? You're damn right you can!! With out dragging this out to bore the shit out of you, lets just say that if you're going to have anything done to your car pertaining to windshields or glass product, best to look this young man up and have a good talk before you check any other shops out! This is what I love to see! A manager that actually gives a shit about the bottom line, and there aren't many! All you company boys and girls should take note!! read more

I give Speedy Glass ZERO stars, but had to select one in order to submit my review. My car was broken into over a week ago, passenger window smashed. I took the next day off work (a Friday) to deal with it. Called a few Speedy Glass locations, and Burnaby said they could get me in the same day and that the warehouse had the glass for my vehicle in stock. Well...I showed up for my appointment and waited over 30 minutes before they realized they had ordered the wrong sized window, because their system apparently had the wrong part number for my vehicle model & year. I asked for the part number so I could try a different location, but they said the system would be the same at every location. They said they could order one for me from the dealership, and I asked if they could have it shipped to Maple Ridge instead so it would be closer to home. They said no problem, that they'd call Maple Ridge and fill them in on the situation. I would receive a phone call when the glass was in so I could make an appointment. Fast forward to Wednesday the following week, and I still haven't heard from anyone. I called Maple Ridge, who were aware of my situation and said that the glass had been ordered but hadn't arrived yet. Friday rolls around and I still haven't heard back from anyone. I wouldn't be surprised if my glass has actually not been ordered at all. So, done with waiting so long to have this resolved, I called Broco Maple Ridge at 9am this morning, and they had the glass at their shop and installed in my vehicle by 2pm the same day. My 8-year-old says "'Speedy Glass'? More like 'Snail Glass!" Needless to say, if this happens again we'll be going to Broco. read more

3 things about speedy auto glass: 1. booking the appt was dead easy. booked over the internet, got a call within an hour or so to confirm the details of the appt. got a call the day before to reconfirm the appt. got a call 30 min before the guy showed up just like they promised. work done in the time specified. they got this down! 2. they came to my condo to replace my windshield. i didn't have to go anywhere! i didn't even know this was an option. i didn't even have to pay extra for this. what? i don't need to pay extra? who are these people?? 3. rick, the guy that serviced my car was extremely friendly, professional, efficient. i was really impressed. speedy should be very proud of him as an employee. i see the other review on here is terrible which is unfortunate. i had a really awesome experience. i usually expect anything car-related to be tortuous to have to deal with and pawn it off on my husband. this was not the case at all. superb customer service all round. read more

I have just put one star on Speedy Glass Burnaby Yelp review page. Two years ago, I have my Leased 2016 BMW X5 windshield replaced in your Speedy Glass Burnaby. I have given my ICBC insurance paper to its service person and they knew I have a leased vehicle and I needed a BMW windshield on my 2016 BMW X5 when I return it after lease due. They put a after market cheap glass on my vehicle and no one told me. Two weeks ago, a BMW inspector checked my vehicle and notice me that I have to replace the cheap BMW windshield on this 2016 BMW X5 for a BMW OME windshield when I return it, or they will charge me for it. I have spoken to Speedy Glass Burnaby managements for many times and they understand I am going to be charged for a big money on it, one manager whose name is Ryan York refused to do anything to me and blame me what I did not tell them to put OME glass on my vehicle. What kind of business is it! Never go back to do business with Speedy Glass. Keep away from Speedy Glass, please. Do not trust them. read more

Had to get my wife's windshield repaired today. The online booking process was easy and I received a reminder notice the day before. I had an 8 AM appointment scheduled and the staff was on time. They promptly got me checked in and had my wife's car in the garage within five minutes. They clearly explained the process to me, including the possibility that the windshield may have to be replaced in the event that it cracked during the repair process. The staff was courteous and professional. The waiting room and the rest of the facility was clean and well maintained. The repair went well and only two very small smudges were left where the damage from the stone strike had previously been. In addition to doing a great job on the repair, the staff also vacuumed the interior of the car and cleaned the windows, inside and out, as well as wiping off the headlights and taillights. I did not expect this to be part of the service that they provided, but it was very much appreciated. I would not hesitate to take a vehicle there again or to recommend them to someone who is looking for a similar repair to their windshield. read more

We had our car windscreen repaired here and boy were we surprised. The workmanship is so good that we could not find to spot where the chip was. Justin was very assuring and professional before and after the repair. Really good job and professional service. We would recommend this outlet to anyone..... thanks guys. read more

Had my windshield replaced recently at speedy on lougheed. Fast service excellent work. The beautiful lady behind the counter, wendy, was excellent. Best service. Always happy, smiling. She really brightened up my day. She deserves a raise. read more

Great customer service and quick turn around time to get my car back. Thomas and Christian were very helpful and the whole process was no hassle. read more