I recently had a lot of work done on my SUV, which meant I needed a wheel alignment. I found Axis…read moreAuto Repair on Groupon and decided to try them since they were close to home. Honestly, I was skeptical at first as a woman, I've experienced shops overcharging, being dishonest, or doing a mediocre job.
From the moment I walked in, Frank greeted me warmly and made me feel welcome. The store and garage were both clean and well-organized, which immediately gave me confidence. He explained each step of the process, the expected timeline, and even offered me coffee.
About 45 minutes into the alignment, Frank called me over to let me know that because of the prior work done on my SUV, some issues needed to be fixed before he could properly complete the alignment. Instead of being frustrated about the lost time, he remained kind, professional, and patient the same way he had treated me when I first walked in.
The next day, after I had the issues fixed, I brought my car back. Frank completed the alignment, test-drove it himself, and only then handed it back to me. His honesty, respect, and attention to detail really stood out.
**Ladies if you're skeptical about bringing your vehicle into a shop, don't be. Frank is a true gentleman. He was not rough, rude, or dismissive in any way. Just like the sign in the shop says: "We do it right." Axis Auto Repair truly lived up to that promise, and I left more than impressed.