Always able to get a receipt at the pump and the window washing equipment is generally in good…read morecondition and stocked with washing solution and towels

Very clean and well managed. The layout is well designed and with to fit the cars…read more I liked the vending machines. You can quickly buy drinks and snacks without waiting in line. The location is good, it's quick getting off and back on the highway.

It's an "Express" and I don't know what the difference is between a regular Pilot and a Pilot…read moreExpress. As far as I could tell in my Sprinter van, it was the same thing here. They have plenty of fuel pumps, a convenience store with drinks and snacks plus clean restrooms. Coffee station looked good with ground- and brewed-to-order coffee. Creamers and sweeteners all stocked and ready. Clean and tidy. [Review 17504 overall - 90 in Arizona - 1022 of 2022.]

No receipt available at the pump almost every time I fill up here, failing to meet a basic…read moreexpectation of a gas station. When I mention to the staff that this is unacceptable they get defensive and insist that the pumps aren't out of paper but instead are jammed as if this makes it ok. While occasional jams or being out of paper would be acceptable this is a persistent problem for this station. Additionally, another customer had the same problem while I was inside waiting in line.

This place is rough-looking, but many people come here to have their own community to hang out and…read moreconverse. Not really my scene of a place, and I usually stop for only gas and get on my way.

This place works for me and my family for getting gas. The plus side is they take Fry's discount…read moregas points. Sometimes it is cheaper to get gas here then it is at Fry's down the street. I do not know how things are on the inside, because I have only gone here for gas. Pumps are good and a few of them are good for motorcycles - pumps are ease to control to fill up a smaller tank. I have had not issues with pay for or getting my receipt like the previous rater (Raul). For those of you with cars they do have a car wash you can pay for at the pump.

Very poor customer service at this place. I fuel here regularly and don't deal with the staff…read morebecause I pay outside. Today was the third time I go in to get a propane fill and it was the third time I was denied. There excuse this time was that it is getting dark outside and they can't see. I asked at 7:00 p.m. on a Tucson summer evening there was plenty of light outside and if not just take a flashlight. The clerk at the front called someone via radio. When the other clerk showed up he told me that he was going to be the only one at the store because the other clerk was leaving and that he could not assist me. All of the staff is very unprofessional. It seems every time I go into this Shell location the staff is in a very bad mood.

I am saddened to see my neighborhood Circle K is such disrepair. Water is always puddles on the…read morefloor, coffee condiments are out, ice machine and nitro cold brew machines are broken. The lines get long and the queue system is crowded. Last time I got gas, no cleaner was available to wash my windshield. What's going on here?

This location regularly has gas pumps out of order, it has used loyalty rewards from the fry's…read moreprogram and yet charged the higher rate per gallon (greater than the stated rate shown on the pump once applied- only figured out how it arrived at the total it did by multiplying the full price rate by the gallons shown), in addition, the air pump (requiring payment) hasn't worked in over a year. (The little part of the nozzle that pushes in the stopper inside the tire air cap is missing so air comes out but cannot enter the tire.)

Usually only 2 of the pumps work. Windshield washer tubs have no wipers in them.... be prepared to…read morewait for an operational pump.

Be cautious using the pumps here. A skimmer was on one, if not two, pumps and I had my account…read morecleaned out.

One thing I'm going to do is get my ice, subway, and snack!!!!…read more Always laughing at the overhead system and the myriad of bird sounds. Always an in and out experience. Love the efficiency.

If you're a trucker or traveling with one, avoid this Pilot in Tucson…read more I was with my boyfriend when an employee named Isaac came up to him out of nowhere and told him he had to leave , with zero explanation. No warning, no conversation, nothing. Just attitude and rudeness like he owned the place. When my boyfriend calmly asked why, Isaac kept repeating "because I said so." That is not how you treat customers, especially people who come in every day on long hauls. We both felt uncomfortable and disrespected, and the fact that nobody else stepped in to explain anything made it even worse. If this is how they handle guests, I'm honestly shocked the place is still running. Pilot needs to retrain their staff immediately because this was embarrassing, unprofessional, and completely unnecessary.

This seems to be a gas station catered for drivers on recreational road trips. They have a 24 hour…read morefull service restaurant, extensive snacks and beverages, and Arizona souvenirs. It was very crowded and the lanes are small so opening car doors was a careful affair. Not made for 18 wheelers or anything.

I live in the area but I still don't come here often. But we were on our way to Nogales and wanted…read moreto get gas and a sandwich so this was the logical stop. Gas pumps were fine, new even! Parking is a little tight if you are not getting gas but it's not unreasonable. The subway inside was great! Friendly customer service and fresh food! Definitely recommend.

Service? No frills, but gets the job done. I don't mind a transactional experience in a small…read moremarket. I'm not looking for concierge level service, just ring up my stuff and I'll be on my way. Food? They are attached to Papa Locos (I've already given them a review, however as they are attached, its fair to review them here as well) Outstanding local mexican food. Try the enchiladas with the red sauce. You can buy the enchilada sauce in to go containers. Yes, its that good! Misc. Convenience store items: Lots to choose from especially local spicy treats.

No receipt at the pump…read more Exceedingly slow pumps, both in their response to inputs and in how slowly they dispense gas

Driving through on our road trip and needed to stop and get snacks, drinks, and use the restroom…read more Bathrooms were clean, well maintained and stoked with toiletries. Mini mart stocked with a variety of items, with lots to buy. Gas station well maintained and gas prices were reasonable.

This gas station is just okay. Honestly, I would have ordered it all together if it didn't have the…read moresubway located within the gas station. The gas station isn't bad it's just not special. I wish they would take the time to gravel their entire parking lot where people are not throwing up gravel onto your car when their speeding into the parking lot. However, the staff is always been polite and like I said there is a Subway located in this gas station. You could get gas and dinner you can't beat that.