My wife and I were in the Ann Arbor area on Sunday, May 6, and needed to stop for fuel. We prefer Speedway gas stations because we're Speedy Rewards members and their prices are always reasonable compared to their competitors. We opted to stop at this Speedway location even though it meant going a bit off of our route. While we were here we both decided to get an iced coffee. Having tried iced coffee at all of the major coffee shops, and most gas stations & convenience stores, we've found that we prefer the iced coffee at Speedway. As an added bonus, it's also much cheaper than most chain coffee shops.
After putting ice in our cups, I began dispensing the French Vanilla iced coffee it came out as water, which indicated that it needed to be refilled. I walked to the nearest associate, Shauntel, and let her know that the machine needed to be refilled. After getting the replacement bag put in the machine and making sure it was working properly Shauntel surprised us by telling us that the iced coffees would be complimentary because of us having to wait. We were both surprised at the nice gesture made by Shauntel. We weren't in a hurry and we both understood that this happens in the course of doing business and assured her that we understood. Nonetheless, she was so customer centric in her approach that she wanted to make sure that we left her store having had a good customer experience.
My wife and I were both very grateful for Shauntel's generous offer, and both of us were impressed by her focus on the customer experience. Customer service such as this is in rare supply nowadays. We can certainly recommend this Speedway location to anyone. read more