If you're looking for low prices and quality customer service - do NOT look at Wesco. A business's first priority should always be customer satisfaction; a good business should only retain employees who share this same principle - not simply because they wish to keep earning a paycheck, but because they genuinely believe in providing the best service possible. Any employee who does not maintain this philosophy should not work in a position involving interpersonal relations of any sort. If you are having a bad day and cannot function properly in the workplace because of this - treating customers with dignity and respect, regardless of how you feel about their lifestyle, manner, or purchases - then you should probably not be working the cash register or even, in the public eye. I was highly disappointed when I had the misfortune to witness an employee mistreat and insult one of the customers she had the privilege of serving. In response to said customer paying for an alcoholic beverage with a double handful of change (about $2 in nickels) she adopted, not merely an irritated manner with him, but a disgusted one. She told him that "if you have to buy it with change, then you shouldn't be buying it at all" and that the next time he brought change in, she would refuse to serve him (to which her manager said on a sigh, as if in commiseration & agreement, 'you can't... It's against company policy.'). The customer was completely courteous, even sincerely wishing her a good day, and bore no signs of having previously consumed any alcohol. I am appalled by her lack of professionalism and by her blatant judgement of a complete stranger. How he spends his money is his own prerogative. Just because she might be having a bad day and didn't feel like counting out his change, is no excuse for her behavior. I was once proud to bring my custom and support to Wesco, in spite of their high prices. I will not make that mistake again. From now on, I will do all of my convenience shopping at Buddy's, where one can at least expect to be treated with common courtesy. read more
