This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Very helpful when I was shopping for mantels. Let me know an estimate when it would be in. Then…read morecloser to the date they let me know exactly when it would arrive to their warehouse and ready for pickup

Never had an issue. We never ran out of fuel which is the most important. Very friendly in the…read moreoffice.

We have always gotten the best service with Reliance. Very reliable and trustworthy. When we have…read morean issue, they try their very best to solve our problem.

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

Worst company I have ever dealt with! They ended up charging me an additional $750 over their…read moreestimate. Unhappy with service, owner and overall they couldn't care less about customer satisfaction. They assured me they install in 1 day, that is not the case. After numerous appointments, their work did NOT pass inspections for the install. Sorry I ever contacted them.

I had my fireplace converted from wood burning to gas. Mark was very helpful and came over quickly…read moreafter my initial call to take some measurements for a log set and look at the setup to connect the gas line. He recommended a log set and glass doors that fit my budget. Install lead time was shorter than expected. Once the guys were here, installation was super fast. I'm happy to enjoy my fireplace more often this winter :)

This is an amazing business. I used them to build an incredible outdoor kitchen. Their design…read moreexpert (Darren) and owner (Sam) are so busy but take the time for extraordinary service and quality installation beyond what you will find in northeastern Indiana. They are nothing short of incredible!!!!

Knowledgeable and good to work with in understanding the Weber grille in detail…read more Thank you Shores!

They had everything that I needed to replace the burner and logs in my gas fireplace.They also had…read morea high temperature spray that paint for inside of the fireplace

I would give zero stars if it were an option. I ordered a hose from this company, they immediately…read moredebited the money from my charge card, and canceled the order the very next day claiming they did not have the item in stock after listing it as available on their website. It's been six days running and I have yet to see my refund. When I reached out to customer service via the email address they provided, I got no response.

I've been going to Hammond Hardware since I was little with my Dad, for service repairs on lawn…read moremowers,snow blower, and many other yard tools. They always did good work and the prices were real reasonable, close to home a neighborhood service hardware store But to my surprise they only work on the brand names that they sell, Big mistake to only limit it to just one name brand. With all these big box hardware stores, they are just not the friendly neighborhood service hardware store like Hammond Hardware was for a very long time. So sad