huge thank you to Samantha at this store who helped me do a diagnostic test for my check engine…read morelight. she recommended catalytic cleaner and it worked! saved me on taking to mechanic to diagnose! thank you Samantha!

Breanne I believe she's the store service manager very knowledgeable and extremely friendly and…read morehelpful. Had a small issue she took the time trouble shoot find it in the computer and get me taking care of. Employees like her are the back bone of any great company and corporation hopefully she grows in the company, and continues to provide excellent service!!!!

Seriously, I have purchased a ton of auto parts over the years, and was tired of running around to…read morefind this and thats, this place has what you need 99% of the time with good prices, and super quick shipping etc. Try these guys first, you won't be sorry!

This is an update to the review that I left about 2 months ago. I was contacted by someone claiming…read moreto be the manager of the location named Jason. In this contact which I have attached screenshots below He has claimed that I was"touched by an uncle" and "use drugs daily" as well as being rude and saying other disgusting things, because he did not like my review. As a result those messages have been reported to yelp and to their corporate office. Further more he has left a 5 star review for himself and his store praising his work ethic. Please be aware this is not the kind of service a customer should receive alespecially after their car being damaged due to break in in their parking lot.

I called in to see if they had a Toyota oil filter wrench which other auto stores did not have it…read more I spoke to a very pleasant gentleman on the phone to see if the tool was in stock. He confirmed they did and gave me the price and quantity available. My wife and I drove to the store to get the wrench. As we were looking at the wrenches the same gentleman o. The phone can to us and ask if we were the once who called in. We said yes and he said he had once waiting at the counter. Kudos to Autozone and the Gentleman who helped us! On a side note. If you are looking for pads and rotors for a 2013 Toyota RAV4 LTD AWD DO NOT GO TO AUTOZONE! The wrong part is listed in the national database and no one ever fixed it.

We bought a different size ball to fit our trailer. Three different staff members tried for so long…read moreto change the ball on our hitch. As we were leaving after they had exhausted all attempts, one guy had one more idea and followed me out to the car. They were not going to give up. I appreciate these men. Thank you for excellent customer service!

High marks for David at the store. He was very helpful in explaining why the engine light was on. I…read morehad $1,200 spent at the Volkswagen dealership one month ago to replace cylinder #1 fuel injector and they were charging me $205 dollars to diagnose why the engine light was on. If the light was on and related to the work they did a month ago they would waive that analysis fee of $205. O'Reilly's free veriscan analysis indicated it was cylinder #1's timing and torque difference that was the problem. Thanks O'Reilly's for letting me know the engine light turning on is related to the work this dealership did a month ago. Foreknowledge it's all about cylinder #1 is useful before bringing it back to the dealership.

Avoid this store - Owner refuses to honor national warrantiesAbsolute disregard for customer…read moreservice and national corporate policies. I brought in a NAPA The Legend Premium AGM Battery that is well within its 36-month free replacement warranty period. The battery is dropping below critical voltage under cracking load, causing severe vehicle electrical dropouts.I have made THREE separate trips to this location, only to be turned away by the store management/owner. They refuse to show me the diagnostic parameters on their screen, refuse to run the required deep bench-charge testing protocol, and strictly refuse to give me a physical printout of the test results to justify their denial. They expect me to accept a verbal-only refusal with zero paper trail.A formal corporate complaint has been escalated to Genuine Parts Company (GPC) franchise compliance, and a case is officially open with the Better Business Bureau. Take your business to a corporate hub or a competitor who actually stands behind what they sell.

The employees are amazing. Always willing to help and provide great service…read more My cousin needed to test her battery and during COVID most places turned us away. Not Napa Auto Parts they tested and replaced the battery for us. Thanks a bunch!

These guys at the Steilacoom Blvd store are outstanding in supporting their customers, never…read morehesitating to give a the military discount or any other discount they can provide along with "Extra" help for us seniors who need it! Thanks guys, you made my day! Kris

The guys there mansplain the wrong thing 2x now with my original inclination being correct…read moreregarding 2 separate issues. 2 different workers. Cost me a little $ but mostly cost my time which is invaluable. Meh men that don't know enough about trucks to open there mouth! Posers!

Nathan really helped me out! I thought my headlight was out but when he wiggled the connecting wire…read moreit popped back on. Saved me the hassle of an unnecessary replacement. Thanks, Nathan!

I went to have my battery replaced and were helped by Kyler. When he went to change the battery we…read morewere surprised by a black widow. Thankfully, Kyler overcame his arachnaphobia and successfully changed my battery. Kyler was friendly, helpful, and knowledgeable with all of my questions. I appreciate the customer service and help with the spider!

Ryan helped us tonight. He was AMAZING. Knowledgeable and helpful beyond. Made the long drive to…read moreget a critical part worth it when you meet someone like this. Just shined and made the whole experience great. Can't tell you enough how great it made our shopping experience.

So I called the store today to ask about a battery for my 2019 Ford escape and the guy started…read morelaughing hysterically at me and said an escape? then proceeds to started laughing even more, which I thought was extremely rude and unprofessional then when he feels he's done Laughing finally says how can I help u. I needed info on a battery and I'm really stressed about it and instead of trying to help me he just laughed at me. Incredibly rude!!!

My driver windshield wiper blew off during a torrential downpour today and was able to pull off to…read morea safe location and called Autozone, Dave B. (The closing manager) asked a team member John to bring me a wiper and install it. My granddaughter and I were able to get home safely. Thank you Autozone! I appreciate your courtesy and professionalism. Bless your store and team, I am so grateful for your help. (I had my wipers recently replaced at a different store chain)

This place never disappoints. 1000/10. I came to get help with my wiper blades or see if I bought…read morethe incorrect ones. Dave helped me and was a true gentlemen. Thank you, thank you thank you!! I will forever rave about this place!

The weren't the cheapest quote I got for a ac recharge but skilled labor isn't cheap and cheap…read morelabor ain't skilled, they got me in and out in a hour I would definitely trust these guys with any one of my vehicles and that's coming from someone who does all the work on his vehicles.

Once again Austin's has come through for me in my time of need! My car kept dying while driving and…read moreit turned out the cat was bad. Austin's got the part next day and got it installed in a flash. Then the alternator died! So these guys had me bring in the part and hooked up the install. Thank you for always coming in clutch Austin's!!