My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Called them to set up an appointment for a car inspection but ended up not needing their services…read more Nonetheless, they were very professional, knowledgeable, and helpful with the information they shared.

Brian and Debbie at Pack Brothers have taken excellent care of my family. We recently were involved…read morein a collision that was the other drivers fault. They helped us navigate the process including the Insurance Company. Even though they didn't need to fix my vehicle this time they do excellent work. But the real win is the customer service and support. Thank you Brian and Debbie.

I have had 6 vehicles repaired at Pack Bros over the past 30…read moreyears and was completely satisfied with all aspects of the process . They handed nearly all communication with the insurance companies while keeping me informed as well . Every vehicle was repaired to my satisfaction minus the two that were deemed a total loss . Although I have only had them repairs vehicles That were insurance claims their estimates were competitive with any other Auto Body Shops that i had received estimates from .

Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Went in because my catalytic converter was stolen and I had a tailgate recall. I told the service…read moremanager my skid plate was in the back floorboard and it needed to be replaced after the new converter was installed. Well, they forgot the skid plate, clipped a wire while they were fixing the recall on the tailgate and thought I would not notice. When they confronted the service tech, he admitted that he cut the wire and put some electrical tape around it. It took 2 more visits before they actually got everything fixed. Can't see going back for anything.

This Body Shop is First Class!! Our quote was very…read morereasonable (it was a cash price)!!! The completed work was excellent!!! Our car was finished on the time promised (actually a day early). Even though they repaired several extra scratches, the final bill was exactly the amount on the estimate! We highly recommend "Tim's Body Shop"!!!

My fiancé had his car fixed here! His car had to be fixed pretty extensive in the backend!! When we…read morepulled up after they had it finished early we were shocked at how awesome it looked! They really did an amazing job!! It looked bran new again! We knew then we went with the right company. They even were lower then the estimate then they gave us! I'm sure may not always happen but did with us! I can say we're happy customers! They were nice and kept us up on any changes they had to make in the repair process! I am recommending them to others!!

I picked up my FJ Cruiser yesterday from Toyota of Gastonia's Collision Center. After paying for…read morethe work, I realized that the wrong work was performed. I had requested that the front driverside window blackout tape/trim and the rear passengerside windows blackout tape/trim be replaced. However, the collision center replaced the front and rear passengerside windows blackout tape/trim instead. They accepted no responsibility for the error and has attempted to blame for miscommunication what work needed to be done. I have attached screenshots of my initial email to them requesting repairs. It is crystal clear regarding the work that needs to be performed. I also included pictures in my email. Additionally, even without the clear email and photographs of the areas that needed to be repaired, anyone could have just looked at the vehicle and seen which areas needed to be repaired.

On October 11th I went in to test drive…read more the 2023 Toyota Corolla SE. Little did I know I'd be leaving the dealership with that same car!! Let me just say -It was nothing short of an amazing experience for me thanks to Salesman Christian H. He was so informative and well verse on the cars I had questions about. For the 1st time I felt like someone genuinely wanted to help me and not push a sale on me. For that I wanted to say thank you Christian for your guidance and help- fullness with assisting me.

Hail damage to my truck. I have used Rick's before. They gave me a estimate quickly and I took it…read moreto the insurance company. No problem with insurance and Rick's arranged for my rental. Had to replace hood. They had my truck for a couple of weeks, as damage was extensive. I stopped by and asked about my truck as we were scheduled to go out of town for a few days. They indicated truck was done with exception of washing and inspection. They put the truck at the head of the line and within 20 minutes they were done. I watched them do their quality inspection, which was very thorough. I told them that I was very appreciative of their extra effort to get my truck out for my trip. I told them all I had to do is turn in my rental from Enterprise and I would be on my way. Customer Support person told me that they were an authorized representative of Enterprise and he would take care of my rental. Wow! These people are really awesome! I have used Rick's before. I will not use any other body repair shop! Job was perfect as far as I tell. I cannot find any flaw. Definitely getting monies worth here. Well the insurance company is getting true value for their dollars!

First time getting body work in the area. Took a family member's car here for body repair as our…read moreinsurance company recommended this shop. All was good until alerts on the phone showed the car being accessed well after hours. Called the next day to find out what was going on and why it's been nearly a week and no work yet. I was told they do work in the evenings throughout the week, which I wasn't going to argue. And the folks at the garage didn't let us know they had filed for more funds with the insurance company. Went to the garage the next day and found about 40 miles was put on the car, a quarter tank of gas burned, and a radio station my family member doesn't typically listen to. Long story short, we pulled the car out and going elsewhere.

I should've went to CALIBER Collusion . I took my car to get repaired and they only did half the…read morework. They told State Farm that it looked like ware and tear. Gerber said it wasn't caused by the accident when it clearly was. They should have got a diagnostic done on it. now I have to pay out-of-pocket to get one done myself.. GO TO CALIBER Collision instead!

Visiting from out of state when this morning, I was rear-ended and knocked into another car. Was…read moreconcerned about driving my car home, and the Honda dealership suggested go to Gerber collision. Robert Burnett was amazing! He went out to check the front end damage and the rear damage of my vehicle. He added some clips, he refit some things, he popped out some plastic pieces that had been dented in. Drove it around came back and didn't even charge me to let me know that it is safe to drive home and told me what to have repaired. What a wonderful business , Praying Gods blessing upon them that they may thave great success in all things!

Always friendly and helpful. Very trustworthy. Due to work it is hard for me to make appointments…read morebut he and the team are always willing to work with me. Strongly recommended.

From the owner: We provide Quality service and great prices. Small local business. Family owned.read more