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Updated 1 week ago

Services - Spectrum

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Warren M.

Once again - the worst customer service ever. They close in 1 hour, so of course one of the 3 employees takes a dinner break. This place is packed because the kiosk is broken - again.

Spectrum store.
Taz D.

Update: less than 30 days after Spectrum, and them trying but not really, we cancelled service with them. I had gotten a new iPhone and with being on WiFi the majority of the time, someone I managed to use 20.5 GB...which really is unheard of. They said that it was the SIM card. So they changed it out and no I didn't go up as fast; but after 20 GB, I really had a hard time using my phone. And they would refused to reset my usage, stating that there was nothing they could do...even if it was their fault. My husband managed to also go over 20GB within a 10 day period; and out of all the companies that we've ever used for phone plans, we've never gone through data this fast. ***So buyer, beware in getting Spectrum*** *********************************************************** My husband and I, switched from AT&T to Spectrum today. Chris Ishmon was very thoughtful and I'm pretty sure by the end of the day, he was getting annoyed with my persistent self. Let me explain myself. So I have an iPhone 8 that I originally paid off and bought from Sprint, when I went to AT&T, I had to contact Sprint to have them unlock my phone to get onto AT&T's network; which ended up taking about 48 hrs last time. Sprint told me that my phone would be unlocked forever and did I understand the consequences of that, and I said yes. Today I went into Spectrum to find out that my phone was locked and after talking to AT&T, who sent me to Sprint again (because that's who I bought the phone with originally) said that it could take 24-48 hrs to unlock my phone. And even the Sprint guy said it should still be unlocked. I sure do love it when everyone points fingers at everyone else but themselves (sarcastically saying). Anyhow, I really wanted to finally get away from Sprint for good; so I went back to Spectrum and told them I would be buying a new phone: iPhone XS Max, 256GB. Now the reason I gave Spectrum a 4 star rather than a 5 star; they didn't have my phone in stock. Chris said that Spectrum hardly sold any in the store; so they decided not to keep it on hand, but could be bought through their website. So I ordered the phone online through Apple and picked it up at the Fayette Mall within 40 mins after talking to Chris. I went back to Spectrum with my new unlocked phone with no SIM card in it; and he was able to port my cell phone number right on over and I had no issues with any of it. So Chris, keep up the good work and thank you for helping my husband and I switch cell phone companies and helping us save money!

Samara B.

There are a number of things wrong. First, the "hostess" is using pen and paper to write down my name to cancel my service. This place is saying they have the best network and offering the best...blah blah tech cable service and still have to write my name down? AT&T enters it in to their system and then they call my name with their fancy iPads and such. Get it together. You are not selling me on the best cable network with medieval technology. Second, basic psychology will tell you to lower the temperature in a room to keep tempers lower. So why must it feel like Satan's musty anus in this store? Are you wanting people to get cranky? Third, I can't really say about the customer service, I've been here since the first Bush administration waiting to cancel my service. There are about 40 people in line (and more keep pouring in) and only 3 people working to help people. People are coming in because they are having computer issues or phone issues or need to pay bills. One guy worked with a woman for 20 minutes because she couldn't figure out how to use her phone. Now imagine 40 people in front of you... I am pretty sure that this is what hell will look like.

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2 years ago

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6 days ago

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11 months ago

The worst internet service I have ever had. Then when I reached out for help I recieved poor customer service.

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4 years ago

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7 years ago

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2 years ago

Five people there, no more than two helping, lobby full of people, took two hours to return gear. Not exchange just give them stuff back

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8 years ago

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4 years ago

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5 years ago

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3 years ago

Absolutely would avoid at all cost, terrible. Charged $100 per month for services I didn't ask for.

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a nice young man in a wheelchair came to the door and gestured me in.

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AT&T Internet

AT&T Internet

(1 review)

If there was a 0 I would use it. Fiber Internet has been out since Friday afternoon for majority…read moreof our sub-division. The neighborhood has an ongoing FB chat about the issue, so there are approx 100+ homes affected. Everyone is getting a different answer when they call. Friday we were told would be fixed by 3am (12 hours), Saturday afternoon we were told 24 hours, now it is Sunday about 51 hours later and no one at At&t will give e answer. Friday evening there were about 4 At&t trucks at entrance and a neighbor spoke to them and they stated they were the "mainline" crew and that the issue was somewhere in the subdivision and that was a different teams responsibility. No one has seen any At&t trucks since. Appears to me that it was on a Friday and they have no intention of fixing it until Monday....God forbid they work on a weekend or attempt a mediocre level of responsible customer service. I will be shopping around for a new internet provider next week!!!

From the owner: AT&T is an Internet service provider in Lexington with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Spectrum - isps - Updated May 2026

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