Awesome!!! I don't give reviews however today I had told. My rep Felicia was very helpful and…read moreprovided excellent service. She replaced my router with ease and even gave discount on future bills.

The wait time was acceptable, but they could make their "Check In" sign clearer. I had a…read morereservation but was still told to check in although the sign at the Check In station said I could check in using the link that was sent to my phone. The counter rep used a rude tone when telling me to check in. Please fix the sign to help avoid confusion. Note, the store was pretty empty and some of the older folks were slow with checking in on the kiosk. No one stood by to assist. They just used the downtime to play on their phones.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

Denise at this store was amazing. I had such a difficult time activating my phone. I spent days and…read morehours trying to get my phone activated with Verizon phone customer service and Denise at this shop was so wonderful and very patient and had such a positive attitude about helping me. Denise is the best! I just have to mention in general I hate Verizon, the customer service sucks but they pretty much have a monopoly on wireless service so it is basically evil wireless service over another. It just helps to have amazing dedicated people like Denise who works at these very stressful jobs with very little reward. Thank you again Denise for everything.

So Disappointed, I went to ask about autopay, and a guy with long hair didn't even ask me about my…read moreaccount information! Are you a Verizon employee?

I've been a subscriber for almost 10 years now and have been happy with the service. It's been…read morequite reassuring all those times TWC lost connectivity in my building that RCN had remained fully functional. The reason for the three stars however is for 2 reasons. First one is price and the second was due to an incident last month when connectivity was lost for 2 days which was made more painful by the fact that almost everyone was either working or schooling from home. During this time RCN would not provide a reason for the outage and only provided automated messages when calling the helpline estimating time that the system would be back up and just moving out the ETA every few hours or so when you called back expecting access to be restored. Having provided a realistic timeline would have set expectations and given subscribers enough time to plan alternative solutions. Next time do better RCN

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

I'm a spectrum (time Warner ) customer over 20 years I…read morealways had bad experience with the Austin street location specially with the man with the European accent Nothing against Europeans I'm from Europe as well Stay away from him 2-3 weeks ago I went to the store and a gentleman name Lucas helped me He was extremely helpful taking care of my problem . Im very happy with his professional help Highly recommending Lucas for anyone needs assistant

Sleaziest place ever. They'll try to rope you into a phone deal as they desperately want cell…read moreservice customers. You'll find out the trade-in isn't good, you'll then be locked into paying full price for an overpriced cell phone with a several year obligation and crummy service. Used car sales people have more integrity than this bunch. Beware of their deals. Internet service is beyond mediocre as well.

When in need of important documentation and information I always opt for hard copies, despite this…read moreever changing world where technological options are firsthand. Hence, I needed updated information in regards to my Spectrum account for my records, so I decide to go in store since it's close to home and I needed it ASAP. I am a fairly new customer only having service just 1 month shy of a year, so I am not that familiar with the in store servicing. Although, I do know that they are very helpful whenever I was in need of at home customer service, with all questions and concerns resolved in no time via phone. I guess I can call myself a minimalist because I really do not like to accumalate paperwork (or anything else for that matter) that has no long term use or significance to save for future reference. So, what do I do? I go paperless most of the time if it is available. Yet, for some reason the need of a paper document came calling me... Why does this always find a way to happen to me? Anyways, I go to the Spectrum store with high hopes of being in and out with no worries and what do I see upon walking in? Yup, quite a few people waiting. Some standing, some sitting, people with loud children, but all the while I still had to wait a bit to be helped. As soon as I walked in I was approached by the security guard who asked me to stay at the door, he then asked how could he help me. I let him know that I was there to get some documents printed if possible. I then was asked to sign in at the kiosk with all my contact information and my name would be called in the appropriate order so a representative can assist me. Okay, so what looked like forever turned out to be about a thirty minute wait not including the service. I was standing the whole time due to the guidelines needed to follow social distancing which was understandable. I pretty much spent most of the time between looking in my phone and looking up at the monitor to see what number my place in line was. All right, all right, two more and they will call my name I said to myself because at this point the anxiety was kicking in. Ten minutes later, I was called to one of the three desk where I was helped by a female representative (I forgot her name). She was very patient and asked me my name and other contact information which I quickly provided her with. I waited a few minutes for her to pull up my account and she then asked for my identification. I show her with no problem and then let her know that I needed some paperwork printed. She was able to accomodate what I needed but with a small struggle. Now, when you think all I needed were a few papers printed you say to yourself that's no problem, easy thing right? Well sort of. Unfortunately, the printer was having problems so I had to wait a bit to get the copies. She even let me know that I could pull it up online by logging into the website which was all good, but the thing is like I told you I needed everything on paper. Almost ten minutes pass and she was finally able to go in the back room and get the documents only to come back and hand me three copies of each document. Her explanation was that the printer was backed up and irresponsive. I just thanked her for her service and left as fast as I could because I was behind schedule with having other things to do before the day ended. Although I tried calling before I went in store, the only telephone number provided was the general customer service number. I really had intentions to avoid waiting, but I had no choice; so my advice if you are a Spectrum customer try to resolve any needs over the phone or online. As some of you already know, going in store nowadays is only a final option. As far as the Spectrum at this location, well for the most part they are helpful but could be more organized as far as the customer wait and timing. Also, there should be more seating available for when times get busy because the wait may require a sit down.

Terrible expensive service aside... this was my in store experience…read more Employee: sign this Me: what is this Employee: a receipt *blank face* Me: *dead stare* Employee: a receipt saying you returned the equipment At that point I already read it... but y'all just ask people to put their signature on stuff without explaining what it is?!? And be mad at when you need to work ?! I'm so happy I was returning my equipment and don't have to deal with h spectrum in any capacity every again.

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Too expensive for such poor service; the internet goes out every single night in my area, and…read morechannels keep appearing and disappearing--one day you can watch a channel, and the next day you can't. The worst part is that they have a monopoly with building owners, preventing any other company from providing service.

Spectrum was charging me $120 for internet only. When I asked what could be done about the price,…read morethe best offer was to lower the speed at a lower price. When I said that was still too high, the rep told me he was fine losing me as a customer and wouldn't transfer me to retention. Message received. I'm switching to Verizon Fios for a much lower price. Thank you Spectrum for making the decision so easy for me. Five stars for motivation, one star for everything else.

I've been using Swishmail.com as my email hosting provider since 2000 and I only had few email down…read moretime issues. They are reliable, quick to response and their always making sure that their clients are satisfied. Their technical support are very nice, helpful and knowledgeable. They even got rated as Top Most Reliable sites in November 2009: http://tinyurl.com/2cpxual. I would definitely recommend them.