The staff is always supper friendly .Today I was helped by Lisa and she answered my million and 1…read morequestions. Thanks Lisa for helping me with my new phone

Service was great and detailed sale person very helpful , I had a bad experience at the Pharr store…read moreand I truly appreciate this store

For some time now I have been experiencing issues with my Verizon iPhone…read more I started noticing problems and I was awaiting code for two step verification that would take sometimes 20 minutes to 1/2 an hour to receive or not come at all which resulted in me not being able to access certain accounts For months at least six months the problem to the website of the institution that was going to send the two step verification Roughly 3 or 4 months ago or more I started getting complaints that my phone was going right to voicemail and these were people they would intentionally try to avoid calling me to fulfill responsibilities that they had committed to select just assumed they were making yet another excuse The problem started becoming painfully especially when my wife told me she was trying to call me and there were times that we would be sitting on the same sofa together and she would call and my phone would go directly to voicemail yet I had absolutely no problem in calling her for the past two or three weeks I have spent hours on tech support with Verizon and I was told that the problem was my phone so they issued me replacement iPhone charged me about $55 for the phone and the problem persisted What was particularly frustrating it took me almost 45 minutes and I have yet to verify that they will credit me for that replacement phone which the tech had promised would not be charged Of the several text that I sent over 45 minutes troubleshooting of answering the same 20 questions and having the same results the check assured me that the problem would be resolved in one week just to get me off the phone I just spent over 40 minutes on the phone with billing and while they sit all kinds of dice and wonderful things still haven't committed to what exactly they were going to do to make adjustments For over 20 years and have spent 10s of thousands of dollars on phone I watches tablets

Some of the sales staff are knowledgeable and kind, others are just plain arrogant. The manager…read morecan be rude and not at all customer oriented. I have been a customer for more than 10 years and my recent experience in the store has made me question that loyalty. So disappointed.

This has to be the worst RadioShack I have ever been too. The people working there are rude and lie…read moreto you and keep information from you to make you buy their items. Tim the "manager" told me and my girlfriend he would give us a 20% discount on an item we bought but never told us that the discount was a clearance item and wouldn't be able to return it if the item didn't work. Of course the item did not work and when I went back to try to return it they told me that all sales were final and couldn't do anything about it. To top it off a couple of the employees were making jokes and laughing about it so you can say their level of professionalism is pretty low. Never will I return to this pathetic store were they lie to the customers that go there just to make a sale.

Buyer beware! The person I spoke to at this store is a snake! Glady E on the receipt. Went in to…read morepurchase my daughter a new line of service. When Glady came out with the phone she grabbed a charger box from a company called "Cellhelmet". Never heard of this brand. She said, and I quote, " it comes with the phone since new iPhones don't come with a box, just the cord". I unfortunately assumed that meant it was free. Big mistake! Later that night my wife looked at the receipt and saw that Glady charged me $35 for this P.O.S. and also charged me $8 for handset protection that was never discussed with me. I went back the following Monday (3 days) to return the box and have the handset protection removed. I was told by Glady that cricket doesn't return accessories! I told her " but you never said there was a charge for it, and you added handset protection that I never heard about!" She offered no explanation. I asked for her DM's number and was told I couldn't have it, she would take my number and the DM would "maybe call me when they stopped by the store" in the next few weeks. She told me I could call customer service which I did but was told there was nothing they could do. Btw, there is no sign at the store discussing this policy, and Glady was TRAINING a new associate with my transaction. Doesn't say much for the next generation of cricket employees. I know no one will reach out from cricket to make this right so please heed my advice: ask about all charges before paying.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Harlingen store today.

Frank at my Harlingen Tx store was absolutely wonderful. My husband passed away and I needed to…read morecancel his phone. Frank took care of everything with a smile. He made it so easy to do this. Thank You Frank

Went in to upgrade and unfortunately the CSR that attended me wasn't very knowledgeable about some…read moreupgrade process or policies . All goes back to the store manager director and or team lead been with ATT for 13 years and first time I have ever had an issue, called 611 and they stated the information I was given was inaccurate went to Brownsville store ame they were able to assist no issues I'll make the trip to Brownsville as the CSRs there are always eager to help you with a smile the Harlingen store has unfortunately certain individuals that just won't go the extra step to ask questions or guide you always seem bothered to help . Some training on customer interactions would help them , it starts from the top.

The employees were very rude Paublo and Joe I'm canceling. All I did was come in with a problem n…read morethey just didn't care

This a warning for anyone buying a phone from this location. I bought a phone at this location and…read morethe sales person and manager told me if I had any problem with the phone I had 7 days to return the phone with the receipt by day 3 I started having issues with the phone on day 6 I took in phone for return and to get a different brand of phone. The sales girl made a phone call and they started denying me an exchange the said the phone was scratched which it wasn't. I told her I wanted to talk to the manager and he got to store and inspected the phone and couldn't see what she was talking about and also denied me an exchange someone had already called him. This is a deceitful store go buy your phone at a reputable store.

Too much money poor shows and over charging for late fees and poor service too many outagesread more

I am currently a DirecTV customer. I am working to end that relationship very soon. In November…read more2021, I renegotiated my contract with DirecTV to maintain my same service for $100 per month. When I got my bill in January 2022, it was $120. I figured there were some renewal fees and thought nothing of it. However, when my February bill was also $120, I called DirecTV. I was informed that I was not on a contract. I informed the call-taker that we did indeed have a contract that started in November 2021. The call-taker informed me that there was no contract and that DirecTV had increased its prices in January 2022. I said that our agreement was for $100 not $120. The call-taker was adamant that the $120 was a legitimate rate. I informed her that DirecTV violated our contract which is illegal in all 51 jurisdictions in the U.S. There is probably nothing that will happen to DirecTV or it's parent company, AT&T, over this since I'm only one customer. I am cutting the satellite cord and informing others of my experience with this corporate Goliath. Be warned and cut the cable/satellite while you can.