Frank at my Harlingen Tx store was absolutely wonderful. My husband passed away and I needed to…read morecancel his phone. Frank took care of everything with a smile. He made it so easy to do this. Thank You Frank

Went in to upgrade and unfortunately the CSR that attended me wasn't very knowledgeable about some…read moreupgrade process or policies . All goes back to the store manager director and or team lead been with ATT for 13 years and first time I have ever had an issue, called 611 and they stated the information I was given was inaccurate went to Brownsville store ame they were able to assist no issues I'll make the trip to Brownsville as the CSRs there are always eager to help you with a smile the Harlingen store has unfortunately certain individuals that just won't go the extra step to ask questions or guide you always seem bothered to help . Some training on customer interactions would help them , it starts from the top.

I'll begin by saying I brought in a lot of phones that needed to be traded in (none were purchased…read morethere) and so it made it a complicated appointment but after three different meetings there this is my take away: Joey the manager here is absolutely fantastic, he was incredibly helpful and great to talk to while everything was getting done. He runs everything in an efficient manner and has done a great job of keeping everyone safe during the pandemic. I only take away one star because of one unhelpful employee that had too much of an attitude and seemed like she wanted to be anywhere else but there. Other than that, good experience at this location!

Be warned , I had read their Poor yahoo reviews and gave them the benefit of the doubt. I took in…read moremy large LED tv to get an estimate because I had trouble turning it on . Estimate was $30 and they told me what was wrong with it , and quoted $325 to have it fixed . I agreed . They gave me a date of pickup and called that morning to make sure . I was told that the tv needed to be brought back to the shop because it had been moved because of flooding due to heavy rains (?). I dropped by later that afternoon . My tv was on display at the shop and right away noticed there was a black horizontal line across the screen , (prior to taking it in, the picture was never an issue-it's a new Brand name TV). I point it out to owner/ clerk and she tells me that if I want it fixed it will be an additional $250 .i point out that that line was not there prior and her response was that "oh the main board was also in need of replacing ." I don't think they know how giving an estimate works , and even then , I have my suspicions that the Tv was dropped or got wet during transport . YOU HAVE BEEN WARN - Owner claimed on Yahoo reviews that he contacted me and informed me on weather situation mentioned above . That is not true . I called the business, (not them contacting me), on a Wednesday and informed them that I would pick up the TV as soon as inclement weather passed . I casually asked if tv was repaired and was told "YES" and again , casually asked for total ,($325). NEVER was there a mention of any other issue with the TV. In fact , I was told that it was ready for pickup . In addition , just to backup my suspicions, I have been informed ,firsthand ,that then plaza area businesses where Planet TV is located had about 1 foot of water after the flood inside . I decided to fix tv on my own based somewhat on theirs estimate and found my tv was gutted and replaced with parts that don't even go with This tv. After I removed back lid, power supply is floating connected to nothing because original power board was removed (assuming tv would never be opened ). Shame shame . Good parts were removed and replaced with old scratched unmatching parts even labeled "planet tv." See you on small claims court .

I am so glad that I found you here in the web, I want here as well Thank You! You saved me a lot of…read moremoney. I was desperate cause nobody else could repair my TV, but you did it. Now it is working good and I enjoy every minute of watching my favorite shows.

I also had a bad experience. They had maybe two customers and they were being helped however they…read moredidn't acknowledge me when went. I walked around for 15 mins and no one never came to me. I had to go ask for someone to help me. If they only acknowledge customers coming in and letting them know they will be taken cared of as soon as they can, I wouldn't mind waiting.

These guys did a great job for me. On a small job with a tough schedule they found a way to get it…read moredone. Great customer focus.