I've used STX at least 3 times receiving consistently helpful, knowledgeable service.read more

took my phone for repair two weeks ago. The gentleman told me he'd need to order the required part…read more I told him I was going to check around to see if another cell phone repair company in the area had the part in stock. The stx repair guy told me to hold on while he double checked in the back to see if he could find the part. When he returned, he said he had the part and could make the repair. I returned 2 hours later and my phone was ready for pickup. He told me it was fixed. The phone was off because the battery was needing to be charged. I trusted him, paid $65 which included a $5 dollar tip. After charging my phone, I made a trial call, and the phone wasn't fixed. I returned to stx and the door was locked. Finally after 2 days of calling, I got in touch with stx. The gentleman told me it must be a defective part. He said it would take 10 days, and when the part arrived, he'd make the repair. I returned to stx on the day I was told, and was told they were still waiting for the part. Frustrated, I went to cpr cell repair. The gentleman fixed my phone in 1 hr. And charged me 25.00 dollars less than stx. The cpr repair guy told me when I picked up my cellphone that it was all original parts. He said no previous repair was done at stx. In other words, stx lied and charged me for no repair. Stx is very unprofessional and shouldn't be in business. They stole my money and kept me without a phone for 2 weeks. I'm opening a claim today on my credit card for a chargeback to get my money back. Stay away from STX cell phone repair. Very dishonest and can't be trusted!