For some time now I have been experiencing issues with my Verizon iPhone…read more I started noticing problems and I was awaiting code for two step verification that would take sometimes 20 minutes to 1/2 an hour to receive or not come at all which resulted in me not being able to access certain accounts For months at least six months the problem to the website of the institution that was going to send the two step verification Roughly 3 or 4 months ago or more I started getting complaints that my phone was going right to voicemail and these were people they would intentionally try to avoid calling me to fulfill responsibilities that they had committed to select just assumed they were making yet another excuse The problem started becoming painfully especially when my wife told me she was trying to call me and there were times that we would be sitting on the same sofa together and she would call and my phone would go directly to voicemail yet I had absolutely no problem in calling her for the past two or three weeks I have spent hours on tech support with Verizon and I was told that the problem was my phone so they issued me replacement iPhone charged me about $55 for the phone and the problem persisted What was particularly frustrating it took me almost 45 minutes and I have yet to verify that they will credit me for that replacement phone which the tech had promised would not be charged Of the several text that I sent over 45 minutes troubleshooting of answering the same 20 questions and having the same results the check assured me that the problem would be resolved in one week just to get me off the phone I just spent over 40 minutes on the phone with billing and while they sit all kinds of dice and wonderful things still haven't committed to what exactly they were going to do to make adjustments For over 20 years and have spent 10s of thousands of dollars on phone I watches tablets

Some of the sales staff are knowledgeable and kind, others are just plain arrogant. The manager…read morecan be rude and not at all customer oriented. I have been a customer for more than 10 years and my recent experience in the store has made me question that loyalty. So disappointed.

The staff is always supper friendly .Today I was helped by Lisa and she answered my million and 1…read morequestions. Thanks Lisa for helping me with my new phone

Service was great and detailed sale person very helpful , I had a bad experience at the Pharr store…read moreand I truly appreciate this store

Friendly staff, very welcoming, quickly helped me out and got me on my way…read more Will be back for sure

Dear Spectrum, Wow…read more Thank you so much for your unwavering reliability... at having outages exactly when everyone gets off work. Truly remarkable timing. It takes real talent to wait until the moment people need internet the most and then just--poof--disappear. Your consistency in these perfectly inconvenient outages is honestly inspiring. We never have to wonder when it'll happen. Right when life requires Wi-Fi? Boom. You're there for us... by not being there at all. Keep up the great work. Really. We're all just thrilled.

This has to be the worst RadioShack I have ever been too. The people working there are rude and lie…read moreto you and keep information from you to make you buy their items. Tim the "manager" told me and my girlfriend he would give us a 20% discount on an item we bought but never told us that the discount was a clearance item and wouldn't be able to return it if the item didn't work. Of course the item did not work and when I went back to try to return it they told me that all sales were final and couldn't do anything about it. To top it off a couple of the employees were making jokes and laughing about it so you can say their level of professionalism is pretty low. Never will I return to this pathetic store were they lie to the customers that go there just to make a sale.

I've used STX at least 3 times receiving consistently helpful, knowledgeable service.read more

took my phone for repair two weeks ago. The gentleman told me he'd need to order the required part…read more I told him I was going to check around to see if another cell phone repair company in the area had the part in stock. The stx repair guy told me to hold on while he double checked in the back to see if he could find the part. When he returned, he said he had the part and could make the repair. I returned 2 hours later and my phone was ready for pickup. He told me it was fixed. The phone was off because the battery was needing to be charged. I trusted him, paid $65 which included a $5 dollar tip. After charging my phone, I made a trial call, and the phone wasn't fixed. I returned to stx and the door was locked. Finally after 2 days of calling, I got in touch with stx. The gentleman told me it must be a defective part. He said it would take 10 days, and when the part arrived, he'd make the repair. I returned to stx on the day I was told, and was told they were still waiting for the part. Frustrated, I went to cpr cell repair. The gentleman fixed my phone in 1 hr. And charged me 25.00 dollars less than stx. The cpr repair guy told me when I picked up my cellphone that it was all original parts. He said no previous repair was done at stx. In other words, stx lied and charged me for no repair. Stx is very unprofessional and shouldn't be in business. They stole my money and kept me without a phone for 2 weeks. I'm opening a claim today on my credit card for a chargeback to get my money back. Stay away from STX cell phone repair. Very dishonest and can't be trusted!

Thank you Jose for fixing my screen This place had fast…read moreservice and great customer service I wasnt left without a phone for too long.

Ruben fixed my screen and did a great job will be coming back again would highly recommend coming…read moreback and if I have any other phones would definitely bring it back