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Charter Communications

Charter Communications

(9 reviews)

If I could give 0 stars I would. Internet hasn't worked in months. They keep sending people out to…read morefix it never works. Have promised we'd get money back for it never working. Have never gotten it.

I initially was very pleased with Charter when I first had it installed, but after about a year or…read moretwo, the cable tv signal started messing up, and my DVR would randomly not record programs I had set the DVR to record. I stayed home three times for service calls, and the first two did not fix the problem, and on the third, they didn't come out because the follow-up number that the customer service rep wrote down for me was wrong, thus they cancelled the appointment because i did not verify the appointment in their stupid system of appointment verification system. And then the problem even got worse with the signal reception, with more missed programs, which is really heartbreaking when you are trying to watch a TV series in sequence. In my repeated calls to customer service attempting to get some resolution to the problem was an ongoing joke, and I think I have spent more time listening to hold music more than any other experience I have had. I have been through the pre-programmed steps with the customer service underlings, I can almost repeat their rehearsed talking points verbatim. The two managers I actually was able to talk to did not help at all. The first was rather unfriendly and unhelpful in general, and the second was very pleasant, but, in the end, had the same results. In summary, I am canceling my cable and going to give AT&T U-verse a try. Maybe they will give a damn about keeping customers. Not sure. But I cannot keep wasting my time with a company that is so incompetent and unresponsive to customer needs.

Spectrum - isps - Updated May 2026

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