If I could give 0 stars I would. Internet hasn't worked in months. They keep sending people out to…read morefix it never works. Have promised we'd get money back for it never working. Have never gotten it.

I initially was very pleased with Charter when I first had it installed, but after about a year or…read moretwo, the cable tv signal started messing up, and my DVR would randomly not record programs I had set the DVR to record. I stayed home three times for service calls, and the first two did not fix the problem, and on the third, they didn't come out because the follow-up number that the customer service rep wrote down for me was wrong, thus they cancelled the appointment because i did not verify the appointment in their stupid system of appointment verification system. And then the problem even got worse with the signal reception, with more missed programs, which is really heartbreaking when you are trying to watch a TV series in sequence. In my repeated calls to customer service attempting to get some resolution to the problem was an ongoing joke, and I think I have spent more time listening to hold music more than any other experience I have had. I have been through the pre-programmed steps with the customer service underlings, I can almost repeat their rehearsed talking points verbatim. The two managers I actually was able to talk to did not help at all. The first was rather unfriendly and unhelpful in general, and the second was very pleasant, but, in the end, had the same results. In summary, I am canceling my cable and going to give AT&T U-verse a try. Maybe they will give a damn about keeping customers. Not sure. But I cannot keep wasting my time with a company that is so incompetent and unresponsive to customer needs.

Recently moved into an apartment complex with shared Internet. Ultimately, due to issues with…read moreinfrastructure and Internet speed, had to opt out and purchase own internet provider. AT&T UVerse was the package we selected based on availability and service records. We had some issues with our installation based on the set up of the apartment, but AT&T sent out a technician on a Sunday morning in the pouring rain to help us out. Not only was he informative and courteous, but he went above and beyond his duty in trying all methods and ways he possibly could've fixed our situation. He provided us with his own information upon leaving should we have any hiccups with future service. In the recently destructive PR issues with companies like Cox and Comcast, AT&T has gone out of their way for me and my neighbors recently. I really think quality customer service needs to be recognized, and I'm so happy that we selected AT&T as a provider!

AVOID THESE PEOPLE LIKE THE PLAGUE---(IIattn. Leon Long--Co President))---i get calls from AT&T…read moretelemarketer--(many calls) -(many daysd ) -He would not take (NO) for an answer---Days later a package arrived from AT&T--Package contained a modem--(no cables--no instructions)- just momen--it looked used---I have-(for now)--At&T net and phone now--((Why would I want another???--Now they want Me to pay for moden and other charges---Modem was sent back daya later--You have tracking number--I will be send You another if needed---Now about 20 calls--6 demand letters-((ENOUGH))---I am working to get rid of My AT&T phone of 48 years--and Your fiber optic net of 3 years-- ((HELLO COX)))--I am 78 years and a disable veteran--This harrasment is taking a loll on My health!!

If I could give negative stars I would. For a year I've been charged two times more for the same…read moreservice but since my roommate moved out I got a "new" account aka higher bill. After charging me $390 for reasons still left unexplained in addition to a year of higher bills.... my ex-roommate was able to disconnect service with zero notice. So my name and banking acct was only good at bill time but it "wasn't my account". They haven't cared to or tried to fix this issue or keep me as a customer. Seems like a game to them... how many times can we transfer your call before you hang up. Well Directv, as promised, here's the review I promised. - Extremely dissatisfied customer P.s. Refer a friend deal? Wouldn't refer my worst enemy

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