If I could give 0 stars I would. Internet hasn't worked in months. They keep sending people out to…read morefix it never works. Have promised we'd get money back for it never working. Have never gotten it.

I initially was very pleased with Charter when I first had it installed, but after about a year or…read moretwo, the cable tv signal started messing up, and my DVR would randomly not record programs I had set the DVR to record. I stayed home three times for service calls, and the first two did not fix the problem, and on the third, they didn't come out because the follow-up number that the customer service rep wrote down for me was wrong, thus they cancelled the appointment because i did not verify the appointment in their stupid system of appointment verification system. And then the problem even got worse with the signal reception, with more missed programs, which is really heartbreaking when you are trying to watch a TV series in sequence. In my repeated calls to customer service attempting to get some resolution to the problem was an ongoing joke, and I think I have spent more time listening to hold music more than any other experience I have had. I have been through the pre-programmed steps with the customer service underlings, I can almost repeat their rehearsed talking points verbatim. The two managers I actually was able to talk to did not help at all. The first was rather unfriendly and unhelpful in general, and the second was very pleasant, but, in the end, had the same results. In summary, I am canceling my cable and going to give AT&T U-verse a try. Maybe they will give a damn about keeping customers. Not sure. But I cannot keep wasting my time with a company that is so incompetent and unresponsive to customer needs.

5 stars to Lindsey. Great personality and made sure what we needed was done. Thank you.read more

I guess I'm just getting old... but hey... Walked into the store and was immediately met by a…read more"sales guy" with his tablet. Told him that I got a call to change my plan and save some money and add 1G of data.... Also told him I wanted to look at getting a new phone. So, from that point, it was completely self serve... no help whatsoever. Given the 30-40 phones to chose from, I had no idea what I was looking for, what the differences were, what made a phone better than the other...and he offered no assistance. Kinda like I was just a dumb old man when I asked questions. Anyway, I'll take my old wife in with me this weekend and see if we can find a sales person that will help these old people navigate the world of new phones.....

AVOID THESE PEOPLE LIKE THE PLAGUE---(IIattn. Leon Long--Co President))---i get calls from AT&T…read moretelemarketer--(many calls) -(many daysd ) -He would not take (NO) for an answer---Days later a package arrived from AT&T--Package contained a modem--(no cables--no instructions)- just momen--it looked used---I have-(for now)--At&T net and phone now--((Why would I want another???--Now they want Me to pay for moden and other charges---Modem was sent back daya later--You have tracking number--I will be send You another if needed---Now about 20 calls--6 demand letters-((ENOUGH))---I am working to get rid of My AT&T phone of 48 years--and Your fiber optic net of 3 years-- ((HELLO COX)))--I am 78 years and a disable veteran--This harrasment is taking a loll on My health!!

The AT&T internet Cable Bury services is horrible. There equipment dripped oil on my new driveway…read moreand the equipment tore up my new sod by gouging out ad rutting the lawn. This all occurred on May 22. I have mad numerous calls to AT&T Customer Service, have outstanding ticket. AT&T can't even get the bury cable company to return calls or emails to them. Risk Management does not return calls and there are no upline supervisors to speak to. What a joke.

Customers waiting an hour for service . Only 2 people working . People working are very nice . AT&T…read moreneeds to have more customers service people working.

From the owner: AT&T, serving over 81 million wireless customersread more