They are absolutely money hungry at this clinic despite giving them substantial evidence of what a poor quality visit it was. Am left with terrible scarring all over my neck and the office manager is still harping about the payments without even any understanding or any empathy for the patient. They will send you text, postal mail, emails until that bill is paid in full and simple do not care about the patients suffering. Entire visit was a complete waste of time and got nothing out of it. God knows who owns them but they are definitely hiding behind the staff who gives u all kinds of excuses and stories. read more

Long term patient of Spectrum. Not a patient of Pinnacle.... If only there were a way insurance professionals could verify insurance before hand like Spectrum did..... ? Pinnacle people are very lacking! Didn't do their work when I booked my next appointment and explained as I do ANNUALLY! My insurance has changed and gave them my new id number. Offered the 800 number but they refused and said it wouldn't show up in their system if my ID wasn't valid. So here we are, I took 1/2 day off from work. I gave them my new insurance (existing patient) and explained over the phone when I booked my appointment, my insurance is a new plan. When I arrived and presented my new ID card, they explained they didn't accept my new insurance. So why did I take 1/2 day off from my job? They had my info a week ago!! They could have called me to cancel.... Rather than make me drive 1/2 way across town. Do they expect me to pay cash? I would have booked appointment elsewhere. In my network. SMFH! read more

Spectrum Dermatology Desert Ridge/Phoenix - Crappy work! Don't go here, unless you are guaranteed they accept your insurance ..... else you will waste your day. - Dermatologists Near Me - Phoenix, Arizona

I'm not sure how to best rate my experience. It seems as though this yelp page is not being monitored by them which explains why the name is wrong even though the location and phone number is correct. I'll go bit by bit. My visit was 5-stars my doctor was kind, thorough, and I trusted her. I paid my copay, was seen quickly, and had a biopsy taken while there. Awesome. My results came back and were delivered to me. Yay. Just about 2 months later, I'm getting bills via email and text from pinnacle dermatology, for the amount of my copay. No description of what it's for or even my name. No account or billing number. I thought it was sketchy so I called the main number. Transferred to billing, and the lady told me that the bill was correct. Um, what's it for? Finally got out of her that it was a separate co-pay for the lab. Ok, am I getting a real bill? She said it's being mailed but they send out the texts and emails first. I tell her ok, I'll pay it if it's legitimate once I receive the real bill, but fyi it's pretty backwards to send electronic bills with no name or info before the bill is mailed. Comes across like a scam. She says "okay..." - then a long silence. Um, ok? So I didn't know what to say. She asks if there's anything else she can help me with. I'm thinking, clearly there is not. I laugh and say "no I guess there isn't" and she hangs up. Rude customer service turned a great experience into a total lack of trust. read more

Billing has been subbed out and no one answers the phone to answer questions. Unable to get support from local management or from the 866 number that was provided. There are better options for skin care and local billing here in the Phoenix Market. read more

I'm blessed with Boston Irish Celtic skin. No real problems in the Northeast, but serious difficulties with the Arizona sun. Result: 5 different skin conditions - white, pink, red, purple, peel, repeat. So, I don't only need an outstanding dermatologist. I need an outstanding dermatologist with an all-star team! Dr Frank Tobin is just what I've been looking for. He's incredibly perceptive, professional and very patient, especially with my simple questions and frustrations. His team must have been chosen very carefully because they all fit perfectly with his skills and temperament. I always feel well cared for after my appointment with Dr Tobin and his excellent supporting staff. They are the only reason I don't have to hibernate indoors during the toasty times here. Life is now so good! Sorry I can only give you 5 stars !! read more

This office used to be Spectrum Dermatology, now it is called "Pinnacle Dermatology", guess they just never changed their Yelp page? Anyhow, hope this is the right place to leave this so he gets credit. My uncle is an extremely successful dermatologist who recently retired, and he's all the way across the U.S. in Pittsburgh, so I have to find someone who is local to take care of me. I am so pleased with my new dermatologist, Frank Tobin. I've seen him twice now I believe. I look normal, but I'm not. I'm a brain injury survivor, and my life is very difficult. I've seen 50 different doctors and I've been on over 50 different drugs over the last 14 years since my accident, and while I'm still a very patient and understanding person, I'm admittedly very jaded. I'm tired of the medical system, Dr. visits, subpar doctors, stereotypical doctors with one hand on the door that know everything and won't listen to you etc. I even had an unpleasant experience at Spectrum with someone whom I saw prior to Frank prior to the transition. Frank Tobin is such a breath of fresh air- he's always smiling, has a very calm, positive demeanor, he listens, he cares, he makes you feel important, safe, cared for, he has zero ego, I just can't say enough. What a rare man- he certainly stands out amongst what is considered the norm for doctors in today's day and age. I hope this man is recognized and well taken care of at this practice, he is a wonderful ambassador for both Spectrum & doctors in general. Thank you Frank read more

I was undergoing a course of accutane at this office. Halfway through my insurance changed and had to switch over to cash pay. I had gone in for my monthly check-in and inquired about removing a mole. Since I was cash pay I asked the NP Fiona Hanly to let me know what the total cost would be for me before we did anything. Fiona left the room and came back with a post note that stated the total cost for that would be 285.28 for the pathology and appointment. I decided that was reasonable and moved forward. After my appointment I was then told at the desk I actually was quoted incorrectly and now owed 333.60. It wasn't what they quoted me but it wasn't too much more so I didn't make a fuss. Now, I have received a bill for an additional $567.77. Quite the difference. Not a single person in that office let me know there was even the potential of me being charged more and was in fact told that the entirety of my bill would be paid that day. I tried speaking with the billing department, they let me know they did see notes in the system stating what I paid that day was for the lab and service - validating what I was saying but the lab needed to do extra testing and there is nothing they could do for me. They told me to get ahold of the office manager and she would be able to work with me considering the situation. Long story short, the office manager did absolutely NOTHING to remedy the situation. So I went from being told I was to pay $285.28 to now $901.37. Had I been informed properly of the cost of this service, I simply would not have received it at this office. Major bait and switch. I am beyond dissatisfied and disappointed with this office. There was zero price transparency - even after I specifically asked for it. I feel taken advantage of and lied to by this office. read more

They are now known as Pinnacle Dermatology. I have not been in over a year now, and will never go back. They took a year to "complete" my billing. The first bill came 6months after my last appointment, I paid it. Then I get another bill for the exact same services but now it's $20.00 more than the one I paid. Took them months to get back to me after disputing it several times! I finally paid it so they would leave me alone and I can truly be done with them. The last dr I saw there was mean, and told me to calm down when I told her that I was not completely numb, and that I could feel that. Then started cutting things off because they were not "pretty". When I asked if they were anything to be worried about, she told me no. Now I have painful keloid scars where she cut the unpretty things off. She asked way way way to many personal questions that have NOTHING to do with my skin health. And when she did not like my answers she told me she would no longer be my dr and told me to book with a different one. It was at that moment I decided to never go back. She just kept cutting things off of me for the money I am sure! She did not take my skin health serious at all, and I have such issues that I was required to get a skin check every three months. I do not recommend them for anything's. I have seen front desk staff yell at people. Going every three months for three years I have seen a lot of things! They are in it for the money, so save it and go to a dr that cares and will listen to your concerns! read more

Had my first appointment at the new Pinnacle Peak Dermatology with Fiona. It was a very pleasant experience and I found her to be extremely knowledgeable and friendly. Would highly recommend. read more

This company has never sent an invoice and I've been trying to get a hold of them for over a year and no one answers. Extremely disorganized billing department. Stay away as I now have a debt collection agency reaching out. This company is not professional in how they work with their patients on payments. One of the worst companies I've dealt with in my lifetime. read more

This place has gone DOWN HILL!!! I waited for an appointment, took time off work, drove there, & had trouble finding a parking space, just to be told they no longer take my insurance! What's worse: I asked about it over the phone (when making the appointment)! And my insurance company was never told that they discontinued their relationship. :( read more

Went in here after waiting 2 months for a serious skin problem, explained my whole problem in the intake days before coming in. Dr. Jacobs saw me for about 6 minutes and that concluded the appointment, even when I started crying in front of her I could tell she genuinely did not care. Honestly really horrible experience. read more

Oh boy. I really don't like to write negative reviews but after multiple experiences with the staff at spectrum and after repeatedly giving them an opportunity to address our concerns, things are still somewhat unresolved. First of all, I feel for people who have reviewed the spectrum process and have experienced things falling through the cracks. We had this experience too, with my son and a prescription. Not the end of the world, just frustrating to follow up repeatedly and find things not moving along. My bigger complaint is for my sweet parents. Elderly people get treated horribly. My dad cares for my Mom who has Alzheimer's and they haven't let anyone help them for months because they are afraid of Covid. My dad got my mom ready (takes hours) for her appointment and they ended up being late to the office. They were 16 minutes late, which I do realize is a lot. They were sent home as their "cut off" is 15 minutes late. That was not ideal, and while I understand, I really wish they had considered my parents situation and how hard it was for them to get there. They were exhausted. I called the office and told them what had happened and asked that they please put it in the notes that my mom has Alzheimer's and to give them a little extra patience and support. Fast forward to today. I went with them to make sure we were all on the same page. As we were brought in, they had no knowledge of my moms condition and they didn't want both my dad and I to come in because of Covid. Again, I get it, but my dad treats my mom so he needs to be involved. He also doesn't hear well. No kindness, no support, no awareness of my moms situation. I do acknowledge I am very sensitive about my folks. They are so kind and It is important to me that people are considerate to them when I'm not able to be there. Everyone we interacted with today was luke warm at best and Victoria was downright shitty. I know we are all tired and stressed from 2020 but if we can't treat patients as individuals according to their situations maybe healthcare isn't the profession for you. I will continue to update this review for any additional appointments our family has. read more

Horrible experience, just like the other negative reviews. Dr. Jacobs was uninterested the moment she walked into the room, only glanced at my child's skin, did not address any questions or concerns but made it clear they were trying to get out of the room as quickly as possible. Prescribed the normal routine for acne and when my child had reactions to it and I called in for advice, the person calling back was immediately rude and unhelpful - just in answering general questions about things she should have knowledge about if she works there. Definitely a "not my problem" attitude and said we could either keep using the meds or quit & added that no doctor was available to see for a long time. Don't waste your time or money here, the negative reviews are accurate and not exaggerated- it's almost like they want to repel people from their own business. read more

I was told to go onto website and fill out intake forms. Even got a follow up text telling me to do so. Spent a long time filling out the forms only to be told that they had been bought out so because the forms had the name of the previous business on them, I had to fill them all out again. Hmm. How about you take the forms down so no one fills them out then. Seems like this is a classic example of the doctor's time is important and no one else matters read more

Very disappointed. Scheduled my husband here for two separate reasons. Waited over two months for the appointment. They didn't say this would be an issue, even though we made it clear that the rash on his hands would most likely be gone by then. Once we got there I was not able to go back in with my husband, (I'm an aesthetician) so this made things very difficult for my husband to explain his skin care and what was going on. Got nothing accomplished. Complete waist of waiting two months and paying $100 for absolutely no resolutions. Thanks for nothing! read more

Went in for a mole check up came out with two moles and 5 skin tags removed , no fuss ,no pain very nice and sensitive staff. I started coming here a couple of years ago because my old dermatologist would give me a 30 second annual check. Spectrum Dermatology are much more thorough and checked every concern I showed them With all the choices out there I am very happy with the choice I made read more

Great care, great people. Dr. Arkawi is a real doctor. He arms you with information to make your own choices, not fear. The staff is friendly, efficient, and no-nonsense. What more could you ask for in these times? read more

Went in to treat for daughter's acne, received medicine that we were told took a couple of months to see results, after 3 months very little improvements were noticed. Recommended Acutane treatment, so we began the long process to be registered for this medication which includes a urine test for pregnancy, followed by a blood test 30 days later. We followed all instructions however at our follow up appointment we were told that the office had failed to log in the urine test and so now we would have to start over again and wait another 30 days. Very frustrating dealing with such a process to begin with, then finding out they were complacent and dropped the ball on us. Beyond frustrating! The staff and PA we saw were of course nice and friendly, but Beware you need to stay on top of them to be sure things are followed through!! read more

Took my daughter to the Desert Ridge location and the lack of friendliness began with the front desk. The ladies at the front desk look irritated to check you in. After being checked in, we were told only my daughter was allowed to go in the room despite her request for me to be present. The physician that treated my daughter didn't introduce herself and picked and poked a spot on her face that we were concerned about, only be told, I don't know what it is. When my daughter told her concerns with spots on her face, her concerns were downplayed and was told, " I don't know what your talking about, that looks like freckles". We will never return and will be sure to express our displeasure with this group to anyone who asks. read more

I love my doctor Brooke Jeffy. She monitors me carefully, and listens to me about my concerns. She's a great listener actually. She've very kind, with a great bedside manner. She takes action, and coordinates with me as the patient, about my care. I'm grateful for my doctor. The only part is that one time, I was waiting 45 minutes, and one time, when I was only 5-7 min late, it caused me to have another 45 min wait (most in the exam room). That tells me that the schedule was already behind, as my 5-7 min shouldn't have caused a 45 min wait. So the long waits are the toughest part, and could use some improvement. read more

Dr.Jeffy is great. Very Knowledgeable, personable & professional. I have been seeing her for over a year now & she's made matters better. Her continued commitment & caring has helped. She very abreast with new treatments, medications & creams. She's not overly busy. I'm almost always able to get in within a week of needing an appointment but normally I schedule a f/u as soon my visit is over. I would recommend her for any dermatological issues. read more

This is my dermatology office for about 3 years now. In the practice I have seen 2 doctors: Dr. Kim for adult acne/face procedure consult and Dr. Rubenzik for my skin cancer check up. Both women doctors, which I prefer. Dr K can be different on certain days depending on I don't know what. Friendly and other times cool. Her medical assessment was correct and effective. Face procedure was same as well. Dr R. Is an excellent doctor in both her demeanor and manner in which she consults and checks your body. Although necessary it's awkward to say i want a full body check as skin cancer runs in the family and i have too many to count moles. The check was easier and less intrusive than I thought. My dad is a melanoma cancer survivor, who doesn't love here full time. I scheduled an appointment for him. They accept Medicare. For some reason some days it is hard to get an appointment with wait time on phone. In the past have tried to use this email thing they send out where you can select a follow up. Wonderful I thought! Well it didn't work. Front office has some great people there. It doesn't depend on which office and who you get. read more

I am not one to hop online and post reviews, in fact, this is only my second review, and first negative review ever! I thought long and hard about posting, because I know places can have off days, and we are all trying our best, right? However, I gave this place numerous chances and every time there was an issue. Most of the time the issues were the super boring kind, disinterested to straight-up rude front of house staff, the feeling that questions aren't welcome, appointment mix-ups, lack of follow up. I have always given these situations the benefit of the doubt. However, my last experience will be my last experience with them, and you can decide for yourself if you would like to go to a practice like what I will describe next. The appointment setting process is online, and you must select a reason for coming in from a drop down menu. I am not a doctor, so I indicated my best reasonable guess as to what I thought my skin issue was. When I arrived at my appointment, I was informed that my appointment had been cancelled because the provider I selected did not treat that condition. I told them I was only guessing at my condition, could I please be seen anyways because i was having a lot of discomfort and I know appointments are scheduled far out. I will add I had numerous text and phone call reminders about my appointment and no cancellation notification. Both the front desk staff and the provider herself made it known that I was inconveniencing them and that it was somehow my fault that I was in this situation. As a matter of fact, when the provider eventually did consent to see me, she spent the first portion of my appointment scolding me for my guess and that I shouldn't self-diagnose that particular condition. I will reiterate, their own scheduling process required me to indicate a reason for the appointment, how was I to accurately know the name of my condition? I tolerated this treatment because I was in a lot of discomfort and needed some medication right away, but it definitely did not give me the warm fuzzies. The final straw was at the follow-up appointment two weeks later. My condition was resolved and I was finishing up at the front desk paying my portion of the fees. I can't be sure whether the treatment staff saw me or not, but I overheard the provider and assistant that I had just seen laughing and talking about a patient with others in the office, joking that they had to lysol the treatment room, that the assistant jumped back when she "locked eyes" with the provider and realized what they were dealing with, basically making fun of the patient. I can't be sure they were talking about me, and maybe they weren't; however, even if they were talking about someone else it certainly left a bad, bad taste in my mouth. I did almost turn around and ask them if they were talking about me, but in light of the totality of my previous experiences, decided to just cut my losses. In short, good luck to you if you decide you want to try this dermatology practice, and if you are a current patient, if you leave there bewildered, feeling bad about yourself, and wondering what just happened, it's not you, it's them. read more

DO NOT trust this office with your care. I had a cyst growing in my cheek. I was offered a telemedicine appointment and just given antibiotics. After 10 days the antibiotics hadn't changed and it became really painful. I called in to the doctor to share my concerns and my call was not returned. I consulted with another dermatologist (a family friend from Seattle) via video chat and she said I needed an urgent visit to have the cyst taken care of before it got worse. I decided to call a dermatologist that was recommended by my friend and my dad and they got me in right away (within two hours) and said that it needed to be removed immediately. It was removed and I was told that the contents were quite concerning and unusual and would be sent off to pathology, especially given how fast it grew. I was so relieved to have it taken care of. Spectrum dermatology called me 24 hours after my call complaining of pain and further growth to tell me to wait an additional 2-3 weeks and continue taking the antibiotics!!!!! Their level and of care is irresponsible. If this is something that is dangerous, they should be ashamed of their dismissive and nonchalant attitude. I forgot to mention that I waited 50 minutes for my telemed appointment and was called by their office 20 minutes past my appointment time saying they needed my payment before the doctor would see me. They are disorganized and rude. Please do not trust Dr. Stark or her staff with important matters that could be life threatening. read more

About a month ago was my first ever visit to a dermatologist. They found 2 areas of concern on my head. It came back as basil cell cancer and then I needed MOHS surgery. Well I just had both of them done by Dr. Thosani in the past 3 weeks and all I can say is she is unbelievable. From the moment that she walked in the room I felt comfortable with her knowledge and her personality was great. She and Samantha (her asst) really cared about their work and how to fix me up. My spots are very visible so they took plenty of time to fix them and provide instructions how to care for.....and yes she warned me no golf. She is very proud of her work so she makes sure you know how to make it look great. Well so far so good because she did her job and I listened. I hav recommended her to many friends and family already. She is the BEST!!! Bryan read more

Skin care, plastic surgery and overall healthiness of the derma plus the ACROSS THE BOARD Top-Notch Customer Care is what this amazing team delivers so effortlessly. Kelly, Accounting Manager, Deana, Dr Stutman's Asst., Oh the amazing Sr Stutman, be it derma fuller, Botox or plastic surgery, Dr O'Neil, dermatologist and ALL THE day to day Consistent operations is why I drive now from California.. all the way to this exemplary clinic for ALL MY SKINS HEALTHY NEEDS!! I've written over a hundred or more reviews.. and I've reviewed appraisals for a living. Writing this review made me smile and gush about the honest, open, standard of care and complete kindness from each and every individual here. Ina time where smiles are lost, consciences are not always as they appear.. let me assure you this place has skill, knowledge, integrity and great off the charts customer service!! I thank this business for being top-notch!! Sincerely, Jeannie read more

Dr Jacob MD was a waste of time and money. She would not answer direct questions and was overall too evasive to be of any use as a dermatologist or any type of doctor. She did not address my concerns and when I was frustrated enough to tell her she was being unhelpful, she shrugged it off and left. Dr Jacob gets negative stars. Melissa and staff were the only redeeming factor, and get five stars. I've scheduled a follow up with another doctor. read more

I was told I had to use a certain pharmacy. I guess they own it or get a cut? Now I have been waiting over a month for medication, because the staff won't return the pharmacy's calls. read more

Awful money hungry people. I had an appointment for over 2 mos and went to my appt today to learn it had been cancelled and was told a call center called me. I never received a message. I was told I couldn't get in for another 2 mos. I purposely made this appt well before my vacation AND took the afternoon off work. I was also quoted 1 fee with the NP and was told "The Dr won't do it for less than this" amount which is $200 more than I was quoted. I was told its because "shes the dr" I said again I took off of work for this and made the appt well before my vacation for this. I was given attitude and no sympathy. Terrible! read more

Dr. Jeffy is a terrible doctor. Completely negligent and harsh. I was prescribed prednisone for an unknown face rash. I ended up having complications with coming off the prednisone and she threw me under the bus. I was yelled at on the phone that there was nothing wrong with me while tapering off the drug( according to her it was in my head) and she refused to help when I asked for assistance with tapering off. Instead, after telling me I was making it up, she tried to throw me to another doctor. It was a horrible experience!! I ended up in the emergency room because Dr. Jeffy and her assistant refused to believed I was having complications with the drug. Luckily, I ended up going to Mayo Clinic where they assisted me getting off the drug safely and I'm finally doing well! I highly suggest people stay clear of her. She clearly works unethically in her practice and doesn't care for her patient's wellbeing. read more

Spectrum is an EXCELLENT practice! Got in right on time and Dr Jeffy was very focused on my needs and took care of my concerns completely. She is really good. Everyone in this practice is patient focused and very professional and competent! I highly recommend. read more

This Spectrum office is very close to me and it is a very clean, professional office. I didn't have to wait to be seen by Dr. Kim. Dr. Kim answered all my questions and I felt very comfortable. read more

My whole family has been seeing Dr. Jeffy for years and we love her. I just took my daughter to see Dr. Jacobs for an acne follow-up as Dr. Jeffy was not available. Big mistake. Dr. Jacobs was very nice, but I am extremely concerned about the lack of attention to detail when prescribing for patients. The medical assistant failed to take a list of my daughter's existing medications (she has complex neurological problems). The doctor sent her back in after the appointment, but again she did not input the information. I went back to her after we checked out and asked her to take the info - she handed me some papers and told me to list them on the back. I handed the papers back to her as they contained handwritten, detailed and confidential medical information on other patients! She told me, that's okay - I'm shredding them afterwards so you can use them. I was appalled at the lack of care at protecting medical information. The assistant also pushed an independent pharmacy for the new prescriptions, despite my reservation and ultimate declination of this idea. She incorrectly told me I have to use them, as the medication is a compound and I need a compounding pharmacy (it's not a compound). She also told me they do prior authorizations for patients (that's impossible unless they are sending my medical records to the pharmacy). Furthermore, the instructions for use of the medications from the doctor and the assistant contradicted each other. The descriptions of the medications were inaccurate. We need to use one pharmacy for all of my daughter's meds to ensure safety and avoid contraindications. Also, my daughter is moving out of state next month and we need a chain we can transfer to. Despite all this, the meds were sent to the small private pharmacy. I have now left the doctors office two messages, and they did send the antibiotic to our usual pharmacy - however it's the wrong dosage! They have inexplicably doubled the dosage compared to what my daughter has been taking the last 3 months. I don't know why I have to take 5+ days and multiple phone calls to sort this all out but the net result is I have no confidence in what is being prescribed and I don't even think anyone is looking in her chart. This is unsafe for the patient and was a waste of an appointment. read more

After 20+ years with the same dermatologist in California, I finally bit the bullet and went here. For the last 8 years I have flown to Cali just for my yearly full body mole check. Katherine was wonderful! She was on time (big plus) very thorough, and did a full body check of my moles. I have a history of melanoma in my family and have had several pee melanomas removed. I had two biopsies today and Katherine and the nurse, Farrah, were superb! My new home for my moles read more

Dr Jeffy listens and is very patient with my fears of skin cancer. She is realistic and has a great bedside manner! Victoria is wonderful as well. Had a procedure and it all went well - healing beautifully now:) (the main answering service could use some stern supervision!) read more

Dr. Jeffy is fantastic! She prescribed a treatment for my mild acne and has cleared up already in the first week. She also removed some benine moles and they have healed so much nicer than the previous ones I had done in the past, looks like will be less scaring if any! Looking forward to working with her for my family's future skincare needs. read more

Shortest wait ever at a doctors office. Everyone was very competent. The office is always clean. Had a yearly skin check. The exam was thorough. read more

40 Minutes wait time in a fully crowded waiting room in the Scottsdale office. Temperature taken only inside, other offices take temperatures BEFORE entering the office. Credit Card charged before seeing the doctor. Charge was too way high, trying to get it back... read more

Spectrum Dermatology is a fantastic place, Dr Tosani is awesome! As is Dr Heinz and the rest of the staff. The best place in the Valley for your dermatology concerns and need. Spectrum really takes care of you!!!! read more