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Specialty Vehicles

5.0 (1 review)

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4 years ago

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Stoler Lexus - Stoler Lexus in Farmingdale NY

Stoler Lexus

(69 reviews)

Wonderful experience!!! My salesman Haron was the Best!!! Very knowledgeable, attentive, explain…read moreeverything very well and made the entire experience for me and my daughter very pleasing.. Thanks Haron for your time, knowledge and experience that helped me to say yes to a beautiful car that I am very happy with! Shirley T

I had a very disappointing experience with Stoler Lexus service today…read more I dropped off my Lexus RX450h at 8:00 a.m. for routine maintenance and waited in the service lounge while the vehicle was inspected and serviced. After approximately two hours, I was told the vehicle only needed an oil change. As I drove off the lot, I immediately noticed that my right turn signal was blinking rapidly, indicating a failed bulb. This issue did not exist when I brought the vehicle in. I returned to the dealership immediately and explained the situation. The service department acknowledged that their inspection included checking the lights and stated that the bulbs were functioning properly when they first received the vehicle. They then kept my car for another hour while I waited again in the lounge. After diagnosis, they confirmed the bulb had failed and replaced it. However, they attempted to charge me for both parts and labor. I explained to the Repair Manager, Chris, that the vehicle was delivered to them with all lights functioning properly, their own inspection confirmed that fact, and the vehicle was returned to me in worse condition than when it was received. Regardless of whether the bulb failure was coincidental, the issue occurred while the vehicle was in their custody and care. After repeated discussion, they agreed to waive the labor charge only if I paid for the bulb itself. What made the experience worse was the interaction afterward. While I was waiting to pay, the service manager repeatedly insisted that his employees did not cause the bulb failure and that I could not prove otherwise. I explained that proving fault was not the point. Good customer service would have recognized that the problem arose during their possession of the vehicle and handled the inexpensive bulb replacement as a courtesy. Instead, I spent roughly three hours at the dealership over an oil change and left feeling that my time and long-term loyalty meant very little. I have serviced this vehicle at Stoler Lexus since purchasing it and have brought it there for nearly 60,000 miles of maintenance. Unfortunately, this experience completely undermined the trust and goodwill that had been built over the years.

Specialty Vehicles - car_dealers - Updated May 2026

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