Total lack of professionalism from the employees, including the owner.
Our printer was giving a false error and we called them and requested a service on 4/8/19. They sent a technician on 4/11/19 who said he was going to order the faulty part and come back to finish the work on 4/17/19. On 4/17 I called them to see at what time they were coming to fix the printer, and the technician (Michael) said they were waiting for the part to arrive. The next day, as they didn't show up, I called again and to my surprise they said they never ordered the part, and that they needed our authorization. At that point, we were 10 days without a functioning printer in our office.
I spoke with the owner (Steve), who said he would order the part and we scheduled their visit for Monday April 22nd. On the 22nd I called the owner to ask at what time they were coming. He didn't know who was coming, or at what time, or if the parts were ordered... he didn't even remember our last conversation.
At the end of the conversation, without any reason or explanation, he said he didn't want to do business with us anymore, and hung up the phone. Maybe he didn't like that on our last conversation I mentioned his technicians were overcharging for the parts? Or, most probably, they once again failed at ordering the part. Who knows, the reality is they not only wasted our time, but also showed how little they care about their customers.
Save yourself the headache and look for another company. read more