Through me out before my appointment was completed. Canceled future appointments, despite my…read moreinsistence that I needed to continue appointments to receive disability benefits. Have lost access to my benefits because I am no longer actively enrolled in therapy. Wish I'd never stepped foot in this place.

I've really enjoyed my experience at Performance Physical Therapy thus far. I injured by lower back…read morewhile working out about a year ago and have been seeing a chiropractor. The chiropractor dealt with the pain/posture, but Performance Physical Therapy has helped me "target" the injury with stretching and strength exercises. I've been working with Dr. Holt and Dr. Nogueira, who have both done an excellent job. Dr. Nogueira did an intake and had me do some basic stretches to identify the "source" of the injury. I've been seeing Dr. Holt about twice a week, who has been supervising me, while I do exercises and stretches to ensure that I'm doing it correctly. They use an online portal to send you exercises to do at home. You can check off which ones you've done, take surveys and even earn points and badges. It's a lot of fun! They're social distancing regulations are really good. They tape off the waiting room, so you can't sit six feet from anyone else. They assess you for signs of COVID when you enter the office. When you enter the physical therapy area, they immediately ask you to wash your hands and record your temperature. Everyone is wearing masks/goggles and there is enough hand sanitizer going around to kill a baby elephant. In spite of this, I switched over to telehealth very easily, in order to be extra-safe. Really happy with the progress I've been making so far. Highly recommend!

Amazing group of therapists. They are super nice and want to get you back to your prior level of…read morefunction. I only had a short 5 visits there but it was a great experience!

Fantastic therapists and assistants. They listen to my concerns and are very focused on achieving…read moregreat outcomes for their patients. Very warm, inviting environment. Couldn't recommend this clinic stronger.

Mike Glassman is the best therapist I've had . He really helped me avoid hip surgery.read more

Working with mikaela and Jason at highbar physical therapy in Pawtucket has Been the absolute best…read moreexperience with any pt I have worked with they have given me great care and even though my hip problems didn't go away they helped me find ways to make the pain more tolerable THANKS TO THE TEAM AT HIGHBAR I WOULD HIGHLY RECOMMEND THIS FACILITY TO ANYONE !!

I cannot understand why there are not more reviews for this place. I would much rather have a…read moresmall friendly place than one with a lot of people. At High-Bar it's like family. You are given undivided attention by your therapist and believe me I personally checked out the humor meter with each one. lol. I would never go anywhere else. The office was neat and clean and I was given the best options for my therapy. I had a shoulder replacement (not fun) but I had a blast at therapy. It actually raised my spirits when I knew I was going. It made a painful experience tolerable. I could not wait to go every week. The staff is excellent and I can move my shoulder and do things 99.9%. Even Shlee (spelling ??) was wonderful. Thank you and Love to all of you. RYAN IS THE BOMB!!!!!!! Denise a/k/a Crazy Lady

I've been coming to physical therapy here for the last 6 weeks. The staff has been amazing. They…read morereally listen to what I have to say and provide exercises to perform in the office and at home. I've really noticed a difference in my back and am super appreciative of the work they do.

Matt is the king of PT, he welcomes you in the office like it's his home & you're his guest, in my…read morecase it came complete with a tour of the faculty. His explanations of exercises, injuries & treatment are always understandable & as detailed as you wish to hear. He commonly shows ways to advance or simplify a beneficial movement with environmental " tools" accessed around your house, gym or workplace. On my last visit he referred to an open door jam as a balance aid in addition to an exercise band & positional changes for advancement work in the future. His patience & listening skills are a rare trait in todays world that are appreciated when you're heading down the path to an efficient recovery. I personally followed him from a previous office to his current Providence location & I'd recommend you do the same.

Zach is simply the best. I developed frozen shoulder (likely due to a virus), and had extremely…read morelimited range of motion in my right shoulder due to the scar tissue. Zach took what could've been a two-year recovery down to a number of months. Patient and personable, he gave me effective exercises to do both in session and at home, and his deep tissue massage was targeted and broke up the scar tissue. And as a bonus, thoroughly enjoyed the conversation and now have a bunch of new restaurants to try out in Providence :-) If I need a physical therapist again, I'm going right back to Zach.

I needed to receive Physical Therapy for a concussion I had. I was lucky enough to have both Lauren…read moreand Jamie treat me weekly. Their knowledge, warmth and compassion did not go unnoticed each week by me. I am forever grateful for their care and I can now say I am feeling much better. Thank you so much Jamie and Lauren.

I went to Performance for about 6 weeks to help with severe sciatic pain. I worked with McKenzie…read moreand she's a real pro. She's extremely knowledgeable, capable, and obviously truly cares about helping her patients. I'm sure experiences will vary based on the therapist, but if McKenzie is any indication of the staff at Performance, you'll be really happy doing your PT there.

They honestly truly care about your recovery. Wish I went to them for my first knee replacement.read more

I recently went through a round of PT to correct issues with my cervical and thoracic spine. The…read morequality of care I received from Dustin and Justin was exemplary and throughout the process I was treated with the utmost care and respect. Plus, everything that was done was explained to me in terms I could understand and every question I asked was answered to my satisfaction. I now feel great and have the tools I need to continue maintenance on my own. I highly recommend PT of Cumberland to anyone looking to receive quality care.

Dr Rob is amazing. He has helped me tremendously over the years both w acute pain as well as proper…read moreexercises that help me stay healthy. His care is the absolute BEST as he LISTENS carefully, DIAGNOSES correctly, and gets you on the RIGHT path quickly. So thankful for him!

Be careful--you may waste your time and possibly experience discrimination. Horrible customer…read moreservice, poor training, and unreliable information. I drove 30 minutes through bridge traffic for my daughter's scheduled appointment, only to be greeted by an unfriendly front-desk employee whose demeanor immediately made me feel like she was bothered by my presence. She told me my daughter's referral couldn't be used and cancelled her appointment without even verifying the information. I called Highbar and was initially told her referral was still valid. The representative put me on hold for over 10 minutes while trying to contact the Providence office. She came back saying she couldn't reach anyone, but then changed what she originally told me and said I needed to contact my insurance about getting a new referral. I called my insurance, and they confirmed the referral was valid, just as Highbar had originally told me when the appointment was made. I tried calling Highbar back three times with no answer. When I finally called Providence directly, suddenly the same employee who had turned us away said she could reschedule my daughter using the exact same referral. Beyond the misinformation, her demeanor toward me was dismissive and condescending, and the interaction genuinely left me feeling discriminated against. I told her this directly on the phone, and she apologized multiple times. What makes this more concerning is reading other reviews. Another patient reported being given incorrect insurance information by this location, and another reviewer described an experience they also perceived as discriminatory. I considered contacting corporate or management, but seeing similar complaints from years ago that resemble what I experienced today does not give me much confidence that these concerns are being addressed. Patients shouldn't lose appointments because staff provide incorrect information, nor should anyone leave a healthcare facility feeling discriminated against. Highbar needs to address the training and treatment of patients at this location