nurses sat around giggling and laughing doing jack shit, they had 4 nurses working on one kid that…read morewas literally fine just cuz they thought he was cute as im sitting in the room over fainting and hyperventilating and they didnt gaf

I was nervous to come here after looking at the rating and reviews but when you fall down your…read morestairs and you know you definitely did something to your foot at 6 at night-the options are limited-especially if you don't want to go to the er. We called ahead and asked if they had X-rays and they told us yes. We got there at 6:20 and I was discharge at 7:55 with a diagnosis, a boot, a follow up appt, and I had a confirmed fractured foot from the x-rays they took. Every person from registration to x-ray to discharge and everyone else in between was pleasant. They seemed to genuinely care. At one pointy adrenaline finally left my body and I broke down crying. A nurse happened to walk by and came back with a box of Kleenex. Great job everyone!

By far the best care and treatment from the staff of the nursing homes/rehabs that I've been in…read moreover the last few years - staff here treated me better than any other place. I have no complaints about the CNA's, the nurses, how I was treated during intake, moving to another room, how they treated my roommate when he was brought in... They were so welcoming to him because he'd been there before ... So that Nursing staff and the PT/OT people were terrific. Everything about my experience there, including the food was great, and I would recommend them to anyone needing short term or rehab care. I cannot speak about what it's like to live there long-term I did not see that part of the facility, I was on the first floor ... That being said, I have a major complaint with the social worker/case management worker who completely BOTCHED my transfer to the Westview nursing home/rehab in Warwick, which is 45 minutes away and also run by the same company that runs overlook. I was never notified when I would be transferred, or what time, and nobody visited me to discuss discharge and go over medication and paperwork, and prepare me for the type of transfer. This was a huge problem for me. I am unable to breathe sitting up in a wheelchair for more than a few minutes. I've only ever traveled by ambulance from house to hospital from hospital to facility and from facility to my house in the past. Always on a stretcher. So when a lady in a soccer mom minivan showed up in 5° weather and they told me suddenly "OK get your stuff together. It's time for you to go!!!" ... I was shocked and upset. They had told the lady coming to pick me up nothing about who I was and what I needed and transport. So she was helpless. They were extremely incompetent in failing to prepare me for this journey, failing to explain to the driver what she would be dealing with concerning me as a patient, and not providing me the care I needed to be safe and secure and medically supervised in the transfer. What was so frustrating was with no notice and no time to get ready, they expected me to sit in the wheelchair in 5° weather in a T-shirt and no socks, and no coat while that lady fussed around with the van moving stuff around to make accommodations for my wheelchair in the back of the van, which she had to push up a steep makeshift ramp into the back of the minivan, and then get tied down with both side and rear doors open, so she could get in from the back and also from the side, not to mention find a place to store the oxygen bottle and make that safe to travel, all of which caused me to be freezing cold and lose my breath and have my heart rate accelerating into high tachycardia, bpm range - and there was no help by the facility staff - it was the worst experience of transport I've ever had and they were just un concerned and nonchalant about it. The lady who finally secured me in the minivan was not a nurse or have any experience that way she was just a driver. So I was freaking out and unable to get the care I needed, which is to stretch out and let my heart calm down before we start driving in traffic and I start being jerked around by the normal movements of a car in traffic... truly a horrific traumatizing experience, but I considered to be seriously lucky to have made it to Westview, despite tachycardia and high blood pressure and extreme anxiety during the whole journey. So I give them a four star rating for the great care of the staff and the great set up and the great vibe of the short-term care, rehab floor... However, my main complaint is revealing - both the the social worker and case management lady failed me big time in a way that put a serious risk to my health by screwing up how I got transferred to the other facility in Warwick.

Rooms are so small you can't get a recliner in there. Leave patients in wheelchairs to sleep , all…read morebent over saw this several times!

OFFICE help require to keep patients outside of office standing in line- no seating available…read more Other offices (like the one across the hall allow patients to wait in office with masks of course). My wait ,in a line of 4 ,was 20 mins. to drop off sample.The woman behind me , who was older than me and Im 74,was trying to stand on 2 crutches and her wait was longer! No excuse for this.I mentioned this to office , told that she was not responsible. Office is large with 3 chairs spaced out. Help is very scarce 2 people, in a busy office.Someone can mention to head office! Im in the Greenville R.I. area.

Convenient location. Staff lacks customer service. Strict policy on switching primary care…read moreproviders. Did not have a good experience with one of the doctors and asked about switching my primary care doctor and they would not allow it.

From the first call, to the actual recovery, I was floored…read more I'm a curmudgeon, I hurt all over, hyper athletic people are annoying. I'm also stupid and WRONG. Soooo Wrong! Thanks to everyone - from cleanliness, to throroughness, to friendliness up to carefulness - pick these winners!

Sean is good. however I have had three instances were communication was not effective with the…read morefront office receptionist. She is rude and condescending. not a good fit for office personal. I cancalled an appointment 5 days prior and she is insisting that I did not cancel. Not accurate as I have my phone records. She called me three times to tell me about a fee 3 times. borderline harassment. I had been going twice a week. I will never return.

I can't say enough about this place and the people that work there. I went in with something…read morecalled "runners' knee", which basically meant that my knee was killing me, and my quads and hamstrings were incredibly weak. When I first got there, I was having trouble walking up stairs without pain. By the time I left, my legs were much stronger and the pain in my knee had subsided considerably. They also sent me out into the world with the knowledge of how to continue getting better and a repertoire of exercises to go along with that. I never once dreaded going there, and even came to look forward to it even though it was hard work. This was due to the staff and the positive environment that they have created over there. Good people who do great work. Print it.

I would suggest that anyone looking for physical therapy get a reccommendation from their ortho. I…read morehad therapy years ago with great success for a knee injury, however was instructed by my ortho to visit a PT nearest me. This was a big mistake and an awakening. I went to Excel for 2 visits and I was very disappointed. The initial visit was an assessment, which is fair enough. The second visit was incredibly disappointing. I did a few leg lifts and a couple of stretches and then handed over my hard earned money with a list of more appointments. After sitting with that for a day, I cancelled all of those appointments and hired a personal trainer for about half the cost of what I was paying to be instructed to do a few leg lifts and a few stretches. Luckily my injury is a minor sports injury so this option just made sense. If i truly need PT in the future, i will be looking for serious reccommendations before parting with my $$$.