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Cranston, RI

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Elite Physical Therapy

5.0 (9 reviews)
Open • 7:00 am - 7:00 pm
Updated 1 month ago

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Rhode Island Hand & Orthopaedic Center

Rhode Island Hand & Orthopaedic Center

1.5(2 reviews)
0.9 mi

**** Before going any further, I want to make it very known that my scoring is a medium combined…read moreaverage between both the surgeon (Dr. Hubbard), their physical therapy department and their billing department. If you're considering becoming one of his patients, there are numerous factors to consider as reviewing a specialist/surgeon isn't as easy or cookie-butter as reviewing a coffee shop. In May of 2014, after much searching for a good hand specialist, I stumbled upon RI Hand & Orthopaedic Center and read very positive things regarding Dr. Hubbard. I've suffered from terrible pain in both my hands, wrists and arms for many years and finally was ready to take care of things. I also had a ganglion cyst on my left wrist that appeared around 10 years ago but wasn't actually causing pain and discomfort until recently. The process of diagnosing my problems was fairly quick: the usual route of xrays, seeing a neurologist for a nerve conduction study & EMG, followed by short term physical therapy. Needless to say, physical therapy didn't work and I was off for surgery over at Blackstone Valley Surgicare (see other review for the facility). Dr. Hubbard did a great job in the OR and during the subsequent follow-ups for all three procedures. The receptionist staff as well as the original physical therapist I had seen prior to surgery were absolutely wonderful. Both carpal tunnel releases went extremely well and even at this point, the pain is all but gone. However the cyst removal didn't quite go as well. By December the cyst had grown back and causes excruciating pain. Here's where everything took a nose dive. After surgery I was scheduled for weekly physical therapy sessions. The original PT who had been taking care of me was always prompt, friendly and had me in and out without waiting. Shortly after she went on maternity leave and a new woman took over for a while. Unfortunately the wait time became excessive. Several times she left myself and several other patients in the waiting room for over an hour (even though the PT room is ample in space). On more than one occasion I actually had to leave before she could see me. Later in winter around Christmas, my husband was fired from his job and we temporarily lost insurance. Thankfully we were eligible for coverage through the state and I happily called in February to make a follow up regarding the new cyst and terrible pain. Which is where I had a very unfortunate encounter with the billing department. Unfortunately my prior insurance had left me with a bill around $500 which, back when we had income, was no sweat to pay. But at this point, we were completely broke. When I called to make an appointment the receptionist scheduled me in right away since the pain was intolerable. A few minutes later the billing department called to inform she had cancelled my appointment tentatively unless I paid the bill. I was more than happy to offer a payment plan of weekly payments but to my surprise, she refused me outright. Didn't make a single effort to assist me or work with what I had to offer. Rude, unfriendly and curt, she told me outright no appointments unless I paid in full. And that was that. To be quite honest, I was a little shocked. I've always kept a great record as a patient: paid my deductible and any subsequent bills, kept my appointments, was friendly with the staff and yet when it came to actually having an outstanding bill for the first time, I was immediately treated like the scum of the earth. Would I recommend Dr. Hubbard as a doctor and surgeon? Yes. However as a whole (including his affiliation with Blackstone Surgicare), especially when the billing department is involved, I would consider going elsewhere. Dr. Hubbard is a skilled, amicable surgeon as is his immediate staff. But the woman in billing seriously needs to learn how to treat patients.

Stay away! I made an appointment with dr Hubbard to have my…read morehands checked for carpal tunnel syndrome. I step into the office and I was immediately reminded of Walmart or "people of Walmart". The lady at the desk didn't speak English, the place was packed with people, there were kids climbing on furniture, it's just like Walmart lol. I had to wait an hour to be seen even though I had an appointment. When I finally do get seen, Doctor Hubbard seemed nice and professional. As he's looking my hands over we have small talk and my son comes up in conversation. That's when he tells me he beat his son every day to help him stay in line! I thought he was joking and just had a weird sense of humor but no he was serious and really beat his kid every day. Fuck doctor Hubbard. It's been about ten months since I've been there and I got a bill in the mail saying I owe $50 for X-rays and it's going to collections. This is the first time I've seen this bill.

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Rhode Island Hand & Orthopaedic Center
Rhode Island Hand & Orthopaedic Center
Rhode Island Hand & Orthopaedic Center

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Ortho Rhode Island - Warwick Campus - 8 stitches for the revision. The incision is about 4 times larger that the first to fix

Ortho Rhode Island - Warwick Campus

2.7(59 reviews)
3.1 mi

Been going to this particular orthopedic center, probably too many times too mention. I have had…read moremultiple procedures done with Dr Mechefre, Dr Brennan and most recently Dr Alford. The doctors themselves are not only outstanding in their own skills they're even better with their bed side manner and willingness to answer any questions. In addition the PAs they each have from Arlene and Kim and Kelly I apologize I'm sure I'm forgetting names. They truly care about the patients needs. I dont wish surgery on anyone, but you'll never be disappointed here

Not impressed at all with Ortho RI. Have a fractured leg. I downloaded and figured out the problem…read morewith my PCP before the Ortho PA finally called me and told me not to walk on my leg. I had called looking for a diagnosis before they called me. I was told to stay off the leg, but at the same time told to come back and walk into the building to get crutches. I was then handed the crutches by some tech with zero explanation on how to use them. I asked for the PA or doc and the tech did his best to contact them, but he came back down and said nobody was available. Ortho RI ordered PT for me but then sent the PT org older visit notes which did not include the diagnosis of the fracture. PT person showed up at my home and was surprised when I told them. Luckily, I had downloaded the MRI report so she knew what is going on. The PT tech seems to be more of an advocate for me and supplied more info to me than Ortho RI. Ortho RI has a message system on their website but when I asked how to use it, they told me that it is not operational. I'm seriously considering changing my ortho doc. I still haven't seen the doc anyway, because all you get to see is the PA.

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Ortho Rhode Island - Warwick Campus - Wrapped so tight I had to have it rewrapped the next day. A 3 year old could do a better job.

Wrapped so tight I had to have it rewrapped the next day. A 3 year old could do a better job.

Ortho Rhode Island - Warwick Campus - The greeter desk at the Ortho Rhode Island Warwick Campus.

The greeter desk at the Ortho Rhode Island Warwick Campus.

Ortho Rhode Island - Warwick Campus - Main entrance of the Warwick Campus.

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Main entrance of the Warwick Campus.

Elite Physical Therapy - physicaltherapy - Updated November 2026

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