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    Elite Physical Therapy

    5.0 (9 reviews)
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    Updated 2 months ago

    Services - Elite Physical Therapy

    Physical therapy

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    Rhode Island Hand & Orthopaedic Center

    Rhode Island Hand & Orthopaedic Center

    1.5(2 reviews)
    0.9 mi

    **** Before going any further, I want to make it very known that my scoring is a medium combined…read moreaverage between both the surgeon (Dr. Hubbard), their physical therapy department and their billing department. If you're considering becoming one of his patients, there are numerous factors to consider as reviewing a specialist/surgeon isn't as easy or cookie-butter as reviewing a coffee shop. In May of 2014, after much searching for a good hand specialist, I stumbled upon RI Hand & Orthopaedic Center and read very positive things regarding Dr. Hubbard. I've suffered from terrible pain in both my hands, wrists and arms for many years and finally was ready to take care of things. I also had a ganglion cyst on my left wrist that appeared around 10 years ago but wasn't actually causing pain and discomfort until recently. The process of diagnosing my problems was fairly quick: the usual route of xrays, seeing a neurologist for a nerve conduction study & EMG, followed by short term physical therapy. Needless to say, physical therapy didn't work and I was off for surgery over at Blackstone Valley Surgicare (see other review for the facility). Dr. Hubbard did a great job in the OR and during the subsequent follow-ups for all three procedures. The receptionist staff as well as the original physical therapist I had seen prior to surgery were absolutely wonderful. Both carpal tunnel releases went extremely well and even at this point, the pain is all but gone. However the cyst removal didn't quite go as well. By December the cyst had grown back and causes excruciating pain. Here's where everything took a nose dive. After surgery I was scheduled for weekly physical therapy sessions. The original PT who had been taking care of me was always prompt, friendly and had me in and out without waiting. Shortly after she went on maternity leave and a new woman took over for a while. Unfortunately the wait time became excessive. Several times she left myself and several other patients in the waiting room for over an hour (even though the PT room is ample in space). On more than one occasion I actually had to leave before she could see me. Later in winter around Christmas, my husband was fired from his job and we temporarily lost insurance. Thankfully we were eligible for coverage through the state and I happily called in February to make a follow up regarding the new cyst and terrible pain. Which is where I had a very unfortunate encounter with the billing department. Unfortunately my prior insurance had left me with a bill around $500 which, back when we had income, was no sweat to pay. But at this point, we were completely broke. When I called to make an appointment the receptionist scheduled me in right away since the pain was intolerable. A few minutes later the billing department called to inform she had cancelled my appointment tentatively unless I paid the bill. I was more than happy to offer a payment plan of weekly payments but to my surprise, she refused me outright. Didn't make a single effort to assist me or work with what I had to offer. Rude, unfriendly and curt, she told me outright no appointments unless I paid in full. And that was that. To be quite honest, I was a little shocked. I've always kept a great record as a patient: paid my deductible and any subsequent bills, kept my appointments, was friendly with the staff and yet when it came to actually having an outstanding bill for the first time, I was immediately treated like the scum of the earth. Would I recommend Dr. Hubbard as a doctor and surgeon? Yes. However as a whole (including his affiliation with Blackstone Surgicare), especially when the billing department is involved, I would consider going elsewhere. Dr. Hubbard is a skilled, amicable surgeon as is his immediate staff. But the woman in billing seriously needs to learn how to treat patients.

    Stay away! I made an appointment with dr Hubbard to have my…read morehands checked for carpal tunnel syndrome. I step into the office and I was immediately reminded of Walmart or "people of Walmart". The lady at the desk didn't speak English, the place was packed with people, there were kids climbing on furniture, it's just like Walmart lol. I had to wait an hour to be seen even though I had an appointment. When I finally do get seen, Doctor Hubbard seemed nice and professional. As he's looking my hands over we have small talk and my son comes up in conversation. That's when he tells me he beat his son every day to help him stay in line! I thought he was joking and just had a weird sense of humor but no he was serious and really beat his kid every day. Fuck doctor Hubbard. It's been about ten months since I've been there and I got a bill in the mail saying I owe $50 for X-rays and it's going to collections. This is the first time I've seen this bill.

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    Rhode Island Hand & Orthopaedic Center
    Rhode Island Hand & Orthopaedic Center
    Rhode Island Hand & Orthopaedic Center

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    Ortho Rhode Island - Warwick Campus - 8 stitches for the revision. The incision is about 4 times larger that the first to fix

    Ortho Rhode Island - Warwick Campus

    2.7(57 reviews)
    3.1 mi

    I have had multiple visits to Ortho RI for a number of different orthopedic issues related to…read moreosteoarthritis. I find many (not all) of their doctors and therapists to be competent, but they appear to be pushed to see an over abundance of patients in an unreasonable amount of time. Further, when doctors are away, they do not have another doctor to cover for them, and hence, rely solely on PAs...who frequently cannot help. After a recent surgery, I experienced an issue that required being seen by the doc, but he was away for 3 weeks, and the PAs were not able to provide the necessary care. Hence, I was forced to wait out that time until the doctor returned. That is simply not good patient care! Other medical issues were exacerbated during that wait. Further, I had no guidance from the team as to whether I should or should not continue PT...which generated a risk of further injury. Shame on the administrators that do not make sure that proper care is in place, and you, as a practice, "do no harm." Believe me, this is just the tip of the iceberg with regards to what I've dealt with with Ortho RI.

    I was referred to Ortho RI by the hospital after an ER visit. I went to see them and I was given an…read moreX-ray that confirmed what the hospital told me. I was given a prescription for pain and told to come back in 6 weeks. I was not given any information about what was happening to me, nor what to expect during the healing. I contrasted this with my husband's experience with Care NE Orthopedics and I can tell you I will never go back here. First, the patient portal is useless. I have tried twice to send messages and I get a 10 day old out of office messages from a PA I never heard of. I needed a refill on a prescription so I called and spoke to a member of my doctor 's staff who said she would sent the request to the doctor. it's been 3 days and no one has contacted me nor sent the prescription to the doctor. In contrast, Care NE has been super responsive and their portal is extremely easy to use. I would caution anyone to refuse a referral to this place and request a different referral.

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    Ortho Rhode Island - Warwick Campus - Wrapped so tight I had to have it rewrapped the next day. A 3 year old could do a better job.

    Wrapped so tight I had to have it rewrapped the next day. A 3 year old could do a better job.

    Ortho Rhode Island - Warwick Campus - The greeter desk at the Ortho Rhode Island Warwick Campus.

    The greeter desk at the Ortho Rhode Island Warwick Campus.

    Ortho Rhode Island - Warwick Campus - Main entrance of the Warwick Campus.

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    Main entrance of the Warwick Campus.

    Excel Physical Therapy - Men's health awareness month!

    Excel Physical Therapy

    4.3(6 reviews)
    0.4 mi

    I can't say enough about this place and the people that work there. I went in with something…read morecalled "runners' knee", which basically meant that my knee was killing me, and my quads and hamstrings were incredibly weak. When I first got there, I was having trouble walking up stairs without pain. By the time I left, my legs were much stronger and the pain in my knee had subsided considerably. They also sent me out into the world with the knowledge of how to continue getting better and a repertoire of exercises to go along with that. I never once dreaded going there, and even came to look forward to it even though it was hard work. This was due to the staff and the positive environment that they have created over there. Good people who do great work. Print it.

    I would suggest that anyone looking for physical therapy get a reccommendation from their ortho. I…read morehad therapy years ago with great success for a knee injury, however was instructed by my ortho to visit a PT nearest me. This was a big mistake and an awakening. I went to Excel for 2 visits and I was very disappointed. The initial visit was an assessment, which is fair enough. The second visit was incredibly disappointing. I did a few leg lifts and a couple of stretches and then handed over my hard earned money with a list of more appointments. After sitting with that for a day, I cancelled all of those appointments and hired a personal trainer for about half the cost of what I was paying to be instructed to do a few leg lifts and a few stretches. Luckily my injury is a minor sports injury so this option just made sense. If i truly need PT in the future, i will be looking for serious reccommendations before parting with my $$$.

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    Excel Physical Therapy

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    Elite Physical Therapy - physicaltherapy - Updated June 2026

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