My AC kept changing temperature to hot when my car was in neutral or park or even idle at a light…read more I thought it was a fan but it was the timing belt. Before they worked on anything I was sent an estimate that was fair (checked comparative pricing online). They fixed the AC issue by addressing other issues I was unaware of. I appreciate their honesty.

I want to share my experience so other customers know what happened before deciding to bring their…read morecar here. I brought my BMW in because it was losing coolant, and I ended up having to bring the car back three separate times for the same issue. On my first visit, they told me the Heat Management Module (HMM) was the problem and needed to be replaced. I paid around $1,100, and they had my car for about two weeks. The part that really confused me was what happened right after I picked it up. I live only about 3 miles away from the shop. I drove straight home, parked the car, and noticed it was already leaking coolant again. Actually, the leak looked significantly worse than it did before I brought the car in. This made me question how the car was tested after the repair. I understand that not every problem is easy to diagnose, but I only drove about 3 miles after picking it up. If it was already leaking that badly when I got home, I don't understand how this wasn't noticed before the car was returned to me. So I brought it back a second time. This time they told me the coolant reservoir cap was the problem and replaced it for around $70. The coolant loss still continued. I brought it back for a third time, and this time they finally found a physical leak/hole in a coolant pipe. But while they were diagnosing the car, another coolant line broke during their inspection. They explained to me that the line was brittle and that it broke while they were checking the area with a mirror. I understand that older parts can become brittle, but what really bothered me was that I was still expected to pay around $200 to repair a line that broke while they were inspecting my car. They also recommended replacing the water pump for roughly $1,000. Just to be clear, I did NOT have the water pump replaced at this shop. Another thing that concerned me was the coolant itself. Different colored coolants were added to my car at different times. When I asked about mixing different coolants, I was basically told, "coolant is coolant" and that mixing them was fine. I also later asked about the diagnosis for the original $1,100 HMM replacement. I wanted to see the diagnostic code or some documentation showing why the HMM was determined to be the cause of the coolant loss, but I was never provided with a clear code or evidence showing that it was actually causing the leak. I'm not writing this because I expect car repairs to be cheap. My problem is that I paid around $1,100 for the first repair, drove only 3 miles home and found the car leaking even worse, brought it back multiple times for the same problem, and then had another coolant line break during their inspection and was still expected to pay around $200 for that repair. I understand that diagnosing coolant problems can sometimes be difficult and that older parts can be brittle. But after my experience, I would definitely recommend getting a second opinion before approving an expensive repair here. I would also ask for the actual diagnostic codes or test results and make sure the car was properly tested before taking it back. For reference, I attached pictures. The first picture shows the relatively small coolant leak I had before bringing the car to the shop. The second picture was taken after their first $1,100 repair, when I drove about 3 miles home and found a much larger amount of coolant leaking underneath the car. I'm just sharing what happened with my car and what I was told during these visits.

Discovered I had a nail in my tire today. Called a few places to see if it could be patched quickly…read moreand they all said it would be a drop off and MAY be done by 5pm. I randomly called this place and was surprised that the guy said bring it on in! Turned out it was the owner and he got it done in less than 30 mins. And it was cheaper than the other places I called. Hands down the best auto repair place I have ever been. The service was quick and the customer service was excellent! Will go here for any future repairs. I highly recommend.

I just moved to Urbana from St. Louis, where I was a happy Midas customer for my Corolla. So when I…read moreneeded an oil change, I filled out the local store's online form to request an appointment for Tuesday, August 29. The store was closed for the evening, but I got an email that said that they'd respond within thirty "business minutes." They didn't - not even when I sent a follow-up email the next day. I checked my spam and everything, but no, this Midas just ignored my message. I guess they aren't too interested in new customers.

I hate that I'm so late writing this review. Last January, I was driving my sister, who had just…read morehad a baby on Christmas Day, to a doctor's appointment. As we entered the parking garage, we noticed the engine was smoking. My sister lives in Champaign and recommended Ron's. I called, panicked, and a kind voice told me they could certainly check the car out that day. They identified the problem, had a quote within 30 minutes, and had me come back that day to get it fixed while I waited (I had a 2.5 hour drive home). Everyone I encountered was kind and knowledgeable, and I watched similar interactions occur with everyone who came in during my wait. Ashley even recognized my brother-in-law and sister's names as repeat customers! If you live in the area, you should definitely be coming here. I only wish they'd open a satellite location in Chicago's western suburbs.

Did a good job on my truck so no issues on that. Only reason…read moreI give it a 4 and not a 5 is a credit card up-charge Is applied to your total Fast service for sure

Great service. Got me in right when my tire blew out, and replaced all my tires within the hour…read more Definitely recommend and I will go back.

If I could give zero stars I would! Scheduled an…read moreappointment, drove 25 miles just to be turned away by a very rude man who told me that they don't schedule appointments at noon because that's their lunch hour, yet i have an email from Richard that says my appointment is at noon! They expected me to wait an hour till they had their lunch instead of just going to lunch a little late to do an estimate for me! After all it was their mistake!! Lunch was more important than I was! I'm glad I didn't let them touch my vehicle! Who knows what else would have been more important!!

This business puts people first! Since starting college and my professional career, I have moved A…read moreLOT and thus have been to a great number of auto repair shops along the way. This is by far the best one I have EVER been to! LOVE LOVE LOVE LOVE! I went in today because my car felt like it was pulling to one side. I just moved to the area three days earlier and it made me nervous to have a car possibly break down when I'm starting a new job and have no connections yet to ask for rides/help. The repairman looked my car all over and even went on a ride with me. He was totally honest with me saying that he felt my car was safe and couldn't find anything wrong with it. Any other place would have "found" something or made up a problem. As a woman, I really appreciated that he did not take advantage of me. I will be back here for ALL my auto maintenance needs as long as I'm in Champaign (which hopefully is for a long time- I'm sick of moving! Update 9/24/14- They took 1 hour to email me back regarding an appointment while another place had me calling, emailing, submitting online requests eight times over a course of three days for service. I really appreciate their flexibility in getting people in and speedy communication. You won't find this at other car places in town.

Good service, on the expensive side but very thorough. Extremely pleased with the detail on their…read morevehicle inspection.

Fast, Honest, Fair!…read more It's hard to find good honest work where you're not paying extra premiums just so 5 guys can sit around while one guy does the work. At this shop, the appraisals are honest, the quotes are reasonable, the work is same day, and you're only paying for the parts and labor, just like it should be. I'd take a shop like this over most other places any day of the week, I only wish there were more places like this one!

Honest, fast and fair! We were recommended here by Mone... these 2 shops are very honest to their…read morecustomers. I wish all auto repair shops are the same as them! Keep it up and more power!

I recently requested that Long's Garage detail my car, as I thought that a mildew smell indicated…read morethat there might be some water trapped in the padding under the carpet. I had called around town for estimates, but four other places were either unable or unwilling to look under the carpet for water. The estimate I was given at Long's for detailing alone was about 30% higher than all the other places I called. However, everyone I spoke to there was very friendly, and focused on providing the best service possible. They were all willing to take the time to listen to me, to ask questions, and to explain exactly what they would do to determine the location of the problem, and to resolve it. I ended up leaving my car at the shop for three days, but Rudy explained all the reasons for this, and I trusted his judgment. When I went to pick up my car, it looked fantastic and smelled great. They took the trouble to explain to me the efforts that they had made to locate the source of the leak on the roof, and the fact that they had had to remove more than four gallons of water and ice from under the floorboards. They removed all the water, dried the padding, cleaned the carpet, and sealed the leak. They actually undercharged me for all this work and when I told them this, they said, "We want the customer to be happy." Because of their conscientious attention to detail, their expertise, and their exemplary work ethic, they basically saved me thousands of dollars in future repairs and rust damage treatment. I am very grateful to this establishment. I can highly recommend the services of Long's Garage to everyone without reservation.

Have taken my most of my Vehicles here for over 30 years. Used to be a good place for honest…read morequality work. The new owner Kevin Enghausen is gave me attitude when I went to pick up my vehicle. Never going back and I don't Recommend for anyone to anyone to take their Vehicle(s) here.

These folks were amazing. They realy stick by their work with integrity. They allowed me to stay…read moreon their lot in my 1995 GMC van while waiting for the parts to come in, and I was stranded on a cross country trip. Their kindness is rare in the world we live in and it truly is a family business.

They've worked on my car for 10 years, diagnosing and fixing a variety of problems. Recommended by…read morea friend who had them work on his vehicles for many years. They are trustworthy, provide informed choice, and make sure things are done right w/o pressuring for unnecessary repairs. Patrick, Julie, Jeremy all tell it like it is--give honest opinions about what needs to be addressed in the immediate future and what can wait, how to tell when it's time to address longer-term issues, offer budget-friendly, creative options when able, etc. Have also worked me into a busy schedule when issues were serious and/or to accommodate my work schedule. Pricing is competitive. Personable, real people. Offered me lunch one day when I was waiting and someone dropped off a meal for the crew. Overall, a solid small business--I definitely recommend!

Nothing but good things to say. (And no, I'm not a relative!) Charlie's shop was the second one I…read moretook my Mazda to for an estimate after I discovered I wasn't covered by collision insurance (long story) when an uninsured motorist ran into my passenger side front light and bumper. So, I was looking to save, since no deep pockets were going to pay full price on my body work. I have to hand it to Charlie. He listened to my situation and found all the corners he could cut: pound the bent bumper back into reasonable shape (rather than ordering a new one) and get a second-hand replacement headlight assembly. He even gave me the number to call to get the secondary part from a dealer in Peoria directly rather than him ordering it himself for a couple $100's more. He saved me nearly $1,000 off a full-price job (a dent in his own profit). Afterwards, I could barely tell there had ever been any damage when I got the Mazda back. In fact, it made the other headlight look a bit shoddy in comparison! Charlie may seem a bit gruff in person or on the phone, but he's as honest as they come. And he knows the body work business after many decades in C-U. In the end, what else does anyone want with a body shop but honesty and expertise?

Great mechanics. Great communication. Great experience. Helped figure out the most economical way…read moreto take care of my repair. Even dropped me home.

Had a slow persistent leak in one of my tires. Took it in to Tire Barn on a late afternoon. Manager…read moreat the counter, Bryan, was friendly and able to get me in right away. Problem diagnosed as a leak from the valve stem. Replaced it for $56.61 total. Quick, friendly service. Didn't realize until after I got home that the repairman had neglected to fill the tire. Initially thought that the pressure monitoring system was just slow to update, but later had to fill the tire myself to the correct pressure. No big deal, but an annoyance. 5 days later, my tire pressure was low again. Took it back in. Told by the manager on duty, Shanell, that I had a nail in my tire. I expressed my disbelief that I was that unlucky and questioned whether the problem had been misdiagnosed at the first visit. Shanell was rude and dismissive of my concerns. Realizing that I wasn't going to get anywhere arguing with her on an issue that neither of us could prove, I told her to go ahead with the repair. Cost $35.81. As I was driving away, noticed my pressure monitoring system update: still showed a low pressure in that tire. Took it back immediately and asked them to fill it up. Shanell's attitude was again that of being annoyed and definitely not in any way apologetic. Repairman filled the tire and I was back on my way. Overall, Tire Barn provides fast service, but they are sometimes careless, omitting basic parts of service (such as filling a tire to the correct pressure on two consecutive trips). Customer service is variable and seemingly dependent on which manager is on duty at the time. I am willing to chalk up having to make two visits to bad luck (running over a nail just days after having the exact same time repaired), but the rudeness during the second visit left a bad taste in my mouth. I will be looking for alternatives for my future tire service needs.

April 11th They told me I needed alignment with my new set of tires because my rear tires were…read morecupping on my 21 Honda Accord. I said let's do it. By June my brand new tires on the rear look just like the old ones. There is an obvious negative camber. Little research shows that it's a known issue with accords and civics 2018-2023. The car needs aftermarket adjustable camber arms in order to fix it. That's not your fault. However I was given the car back believing that my wheels were in alignment and had no warning that you were unable to fix the camber. The negative camber is easily visible to the naked eye when you know what you're looking for. There is no chance someone performing an alignment could miss it. But they sent me on my way with brand new tires that are now trash. I've put new adjustable camber arms on it now as well as new shock absorbers and another set of tires. Now it needs alignment done properly. I went back in and they want to charge me for a new alignment because the 3 month warranty expired a week ago.... It was never aligned, plus I brought it in a month ago and told them the issue and they wanted to sell me new tires and shocks which wouldn't have fixed the issue. In the future if you're unable to properly do a service for any reason, just communicate that so I don't have to find out like this.