I've been coming here for years for both dry cleaning and alterations. Their alteration prices have always been higher than other places, but the work was generally fine and the location was convenient, so I continued going. Recently, I brought in three T-shirts to have both the bottoms and sleeves hemmed. I even brought a sample shirt and held it against each one to show exactly where I wanted the bottom and sleeves to fall. I was initially quoted $16-$28 per shirt depending on difficulty. Since these were basic T-shirts, I agreed. When I picked them up, I was charged $84, the full $28 for each shirt. After getting home, I realized none of the sleeves had been hemmed. I brought the shirts back and explained the issue. They agreed to redo two of them; the third was left as-is because they insisted the sleeve length was "close enough." When I returned for the other two shirts, they tried to charge me an additional $50. I explained that I had already paid $84 and was only bringing them back because the original work wasn't completed as requested. They then insisted I had only asked for the bottoms to be hemmed and that the sleeves were an additional charge. I know that's not the case because I specifically used the sample shirt to show them both the sleeve and bottom lengths on each shirt. On top of all of this, the quality of the alterations was poor. They didn't even attempt to match the thread color to the original stitching, which made the alterations noticeably stand out. For what they were charging, I expected much better attention to detail and workmanship. After I refused to pay a total of $134 to hem three basic T-shirts, she tossed the shirts on the counter, waved me away, and said "okay." Mistakes happen, but charging premium prices for poor-quality work, failing to complete what was originally requested, and then insisting I never asked for it rather than trying to resolve the situation professionally was too much. After years of being a customer, this experience was disappointing enough that I won't be returning. This could have been handled very differently. read more

Special Cleaners - Charging premium prices but couldn't even try to match the stitching to the shirts' original stitching. - Laundry Services Near Me - Livermore, California

I have taken items to this cleaner before and all was fine. A while ago I took a nice wool item in and forgot to pick it up. I asked them to check my record in the system and they could not find me at all. I was "disappeared". At minimum, their computer doesn't keep very good records or for long enough. Yes, it was there far too long and I did not have the ticket anymore. They made no attempt to contact me and the item would have been worth far more than the cleaning service on the used market. read more

Great service each time. I have been a customer for the past 10 years. When I have needed a next day service, they were always accommodating. read more

Well things have changed but stayed the same. So more buttons have gone missing but now I'm told that the business is not responsible! Not their problem. Not the nice business like before. Maybe because times are hard now, the prices have gone way up! read more

So far so good! I took one custom suit and one custom shirt to be cleaned here on a Friday and they guaranteed it by the following Thursday. $17.50 total. The shirt was $3, so I'm not sure, or should I say, I'm not shirt, about the other customer that reviewed a shirt costing over $5to be cleaned. I'll update the review after receiving the final product, but this kind Korean family run business has been wonderful to me so far! read more

Special Cleaners - Outside - Laundry Services Near Me - Livermore, California

Very good prices and very kind people they did an amazing job! Very cheap too!!! Love it here definitely going back!!!

Very nice customer service, but $5.75 for 1 shirt is a lot. Plus it took 1 week. I used to go to Dublin and it was $2 each. I'll still go back, but only if it's needed. read more

ABSOLUTELY the BEST cleaners in town!! I've been going here for years, always on time, friendly, and great service! When needed next day, they've always come through! Can't say enough good things about this establishment, go give them a try! They will not disappoint!! read more

They have terrible service, will ruin your clothes and not try to do anything about resolving the situation they caused. Wouldn't recommend to anyone who's asking. Go to deep cleaners instead read more

I took in a white linen shirt covered in wine stains. They were able to take 98% of the stains out. I noticed one spot that was not perfect. They gladly took the shirt back and fixed it - no questions asked. I spoke with the owner and I know he put a lot of effort into removing the stains. All their work is done on premises. Really impressed. read more

By far the best dry cleaners and alterations I've been to so far. My clothes and uniforms are well taken care of, clean and pressed with crisp lines. I'm 4'11", so I have to have my dressed, pants, and sometimes shorts altered. I'm always hesitant for anyone to hem my clothes, however I have not been disappointed at all!!! From gowns to a 1/2 inch off my trousers, they do it all perfectly and quick too!!! read more

Special Cleaners - Two of my gowns for a Veteran's Ball and wedding, both were hemmed to perfection! - Laundry Services Near Me - Livermore, California

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I've been going here for a little over 8 years. Would not trust anyone else with our clothes. Cleaned on time, even able to accommodate my need for quick service when I've got a meeting coming up and no clean clothes. We've also had some alteration work done and all was spot on there too! Great customer service, and a place you can rely on. read more

I went there and asked to have an outdoor cushion zipper replaced. I called first and then went in and was told yes, but not a great feeling. Never called me and a week later I go to pick it up and nothing done, worse than before and told they cannot fix it. Could they have called me in that week they had it before a party? Luckily, Hacienda cleaners are doing the job. Point, if you are not capable, please contact or advise upfront to not waste folks time! Will never even try them again! read more

I'm an Active Duty Marine on Recruiting Duty in Livermore, CA. My office is across the parking lot from this place. I've been taking my uniforms there for almost 2 years. I have a very specific way my uniforms have to be pressed. No problem there. Great results consistently. I have also had them tailor shirts and add remove rank insignia in strict accordance with military guidelines. Very happy with the customer service thus far. Welcoming employees make you feel at home and part of their family. Highly recommended. A+!!! read more

Special Cleaners - Laundry Services Near Me - Livermore, California

Love this guy! So nice! Great service! Great alterations! Been going there once a week for ten years.

I still don't like the fact that women's shirts are charged double than men's shirts by most dry cleaners, but this place does a great job, every time. Excellent service as well. read more

The day after this happened, the seamstress left me a message, saying that she had forgotten to write paid on the receipt. She was very apologetic and encouraged me to come in a get a refund for $16. I went in a few days later, and the owner was there. He was apologetic, admitting it was a mistake and did give me the $16 that I had paid twice. read more

In town visiting and needed some dry cleaning done. Friendly service and good results!

I would only recommend this cleaner of all the Dry Cleaners in the Tri Valley. After several years of faithful service, I'm writing a review that is long overdue. My profession requires business attire that he has helped me maintain perfectly and is always looking new thanks to the attention and care Mr. Kim provides me. I have also had many perfect alterations and can count on his accomodating all my special requests, repairs and occasionally when outfit emergencies happen, same day service. Many thanks to Special Cleaners! read more

We have used this cleaners for over a year & unfortunately within this last month all of my husbands buttons have been broken off , new Hugo Boss shirts & of course it is when he is traveling for business & can't button the cuffs or collars , all very random & after 5 times going back to give June an opportunity to repair them & possibly offer some compensation for all of our inconvenience & accidentally giving us another customers shirts by mistake , his seamstress also sewed the buttons backwards so that he again off on a business trip couldn't button his sleeves under his suit coat :(( & after so many trips back there to retrieve my husbands shirts that their machines are breaking off his buttons , he hands me the last two shirts repaired still wrinkled , not even pressed , falling off the hangers & asked him why he wanted to deliver his shirts without even pressing them being it was their error & he couldn't even wear them while on travel , but we paid for all the dry cleaning in full without ever offering us any compensation !!! Very poor service & obviously not really worried about earning our business back or his reputation ! etc.....the list is long & not pretty .....Please beware everyone it all seems very normal on the surface until you have an issue !! I have found the East Cleaners does everything in house & he actually inspects the shirts, pants, etc & if a button needs repairing , replacing he is happy to do that for his customers unlike Special Cleaners !! read more

Very happy with this place!! We just discovered them and won't be going anywhere else. $11 to dry clean and press my husband's two piece suit. More noteworthy, the man who helped us was very friendly and welcoming. We will definitely be back. read more

They are so helpful and will always get the job done! I have had stained items that came back to life! The seamstress does all my clothes, buttons and jeans- she is great! read more

As cleaners, I love them. But I won't bring in any more alteration work. My shirts fit me worse after alteration than they did before. The person ignored the marks drawn on the fabric and the result is a side seem that is now closer to the front of the shirt and is highly visible. At first I was upset that the extra material had not been trimmed off, but since I have to get the work reversed and redone, I'm happy they didn't make any permanent cuts. read more

I have been coming to Mr. Kim some 7 years now. His prices are low and we've never had a problem. I recommend this Laundromat!

Special Cleaners is as good as it gets! They are very clean and organized and do a very good job removing all stains, doing alterations, etc. Recommend them! read more

I used this cleaner for a couple years and they did a decent job on a few of my dress shirts and blazers. In May of 2017 I brought down 2 very nice white dress shirts (Cucinelli and Brioni), and a Tom Ford Blazer. Although I told them all the articles were to be dry cleaned, they laundered the 2 shirts. The Brunello Cucinelli shirt had pink stains on the bottom of the front of the shirt that I did not notice when I got the shirts back from the cleaner. It had been washed with something red or pink. I had previously took the shirt out of the closet to wear and noticed it had the stains. I could not wear the shirt, so It hung in my closet until I made time to go to the cleaner to talk to them about the shirt. I originally brought the shirt down to the cleaners without the reciept as I was not sure if I kept it or not. I talked to the owner who claimed he did not clean the shirts, and I had brought them somewhere else. I asked him to look my name and phone # up on his computer, but he did not even try and said it was not in the system. I give them my name and phone # every time I take something in to be cleaned. I told him I had used his service exclusively the past 2-3 years, and he had cleaned that particular shirt 3 or 4 times. He denied they had cleaned the shirt. There was no accountability and no offer to try to get the stains out of the shirt. I went home and dug through my receipts and found the reciept for the cleaning. Even with the reciept he told me that was not the shirt they washed, and too much time had passed so they were not responsible. Again, no accountability and no offer to try to get the stains out of the shirt. He basically called me a liar, and denied any wrong doing. Really! Like I have nothing better to do than try to get a shirt cleaned for free, or harass someone for something they were not responsible for. I would never use this cleaner, as if something happens to your cloths I am sure he would deny responsibility. NO ACOUNTABILITY! Not even an offer to try to clean the stains! Bad business! read more

fast and expedient service. good customer relations. needed an alteration done on the same day it was done within three hours

They did excellent alterations work on a dress I brought in, at a good price and finished on time. I would use them again, no doubt.

Ive been taking my husbands dry cleaning to Special Cleaners for over a year. Men's work dress shirts and pants come out nicely pressed and we always receive them on time. They also have next day service available if needed. They do their own dry cleaning in house. read more

This place is amazing. I had soy candle wax all over my shirt. They got it all out and the shirt looks brand new. I would recommend this place to everyone.!!! read more

OMG I brought in a skirt and shirt that I thought were a lost causes. Epoxy had leaked on them both and this epoxy is formulated to last a life time. I went to pick up the skirt and shirt and the epoxy is 98% out of the skirt. I was so excited I hugged the owner! The shirt, he did his best on, but that is lost and I can find another shirt, the skirt how ever was really s unique so I glad I get to wear it more. :-) read more

Your clothes will sparkle when you get them home. They do a great job and I will bring my clothes there for some time to come. Had business jackets done and they turned out wonderful. Can't beat using the Special Cleaners. Go there you will be impressed read more