Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!

Normally I say yes. It's the pick up people. I had one that was just a slug and had every excuse…read moreto not picking items up do to my driveway. He said to steep and truck won't go down. The shorter man was, let's go and take. I still have lots of building items but the lead guide said no. Everything was in a crate. I have more construction type items but I will not allow this one person back here. He was ready to leave but I had to ask for a receipt to tax reasons of course. He said well if you want on . I have more to donate but he is not welcomed back. I've given many times and have had great guys picking things up. I wanted to throw this guy off but I needed things gone. I have hundreds of dollars and more to donate.

We were happy to find this store. We use to go to the one on Santa Rosa and we loved it…read more You just need to make a list and take your time. It is a hit or miss so go with an open mind.

Great group of people, very friendly and helpful. They have great products and ideas to help you…read moreout with any projects you have in mind. And you can't beat the prices on quality lumber products.

I just came back with a trailer full of wood or actually a load of wood to rebuild the trailer…read more The guys were very helpful. They suggested a lot of different types and sizes of boards. In the end we got what we needed at a great low price. It is really worth your time to check out this business.

Living at Lake Almanor full time getting projects completed can be a challenge due to the remote…read morelocation of our cabin. Gene came up and gave us a very good price for additional installation in the attic up to R49 due to the extreme weather we get up here. The crew showed up with the equipment when they said they would and did a very professional job. They made sure all the trouble spots were filled in with just the right amount of insulation. And took care to protect the inside of the home during the process. Great job Gene and the team.

First time using Meeks . I assumed they would be overpriced but they were very fair priced to fit…read moremy budget they took my schedule and time in consideration and worked with me on a specific appointment time. Delivery driver Mike weaved between a lot of obstacles thru trees put it right where I needed it with 20ft pieces of lumber and rebar .. thank you very much Steven

Lowe's is still my go-to big box hardware store, but a little disappointed to find they are now…read morelimiting what their military discount applies to and they have significantly reduced the benefit. Went to buy a ladder today and found out that they no longer apply it to many of the durable products. What's the point of having it if I only save $.15 off of a $200 receipt.

Have been trying to call all morning. Three times on hold for 12 minutes or better each time. The…read morevirtual assistant is absolutely as worthless as the associates who don't answer the phone when you finally do get through. My recommendation is they dump the whole system and get some employees that actually care about the business, customer service and answering calls. I can't very well tell what the selection is because nobody will pick up the damn phone. As far as value, I can't really make a comment on the cost because again, nobody answered the phones.

Never will go here again, I was told I could return partial box stone as long as layers of stone…read morewhere not dug through. This place sucks. Go somewhere else. Home Depot, Lowes, they return items. Anywhere but here!

I just want to recognize a group of workers who stacked my roof in Red Bluff today in temperatures…read morearound 111 and I'm sure even more on the roof. They would have preferred to have done it in the cool of the morning but the schedule set required it be done today. These folks didn't complain, worked hard and got the job done in a professional manner. They even came to the door at the end of the day and asked permission to use the hose to cool off. The work site was coned off, caution tape placed around the house to insure that the work site was secure. My hats off to those workers. I understand that their bosses are Jake and Robert. You should be proud of those workers.

A super surprise - beat Home Depot prices and great service - fabulous local find! It will be our…read morego to for deck, lumber supplies going forward!

I just ordered some wood from here and wanted to stay local and help a fellow business out and had…read morea terrible experience. When I ordered the lumber, the owner who I dealt with was extremely rude and left a bad taste in my mouth. Then when the lumber arrived at my house, the driver was EXTREMELY disrespectful. Never gave me the chance to stand up for myself because he continually interrupted me. I'd rather spend my money at payless where I've had nothing but good experiences with. do not recommend.

Pricing seems better than most alternatives in the area. Pretty food selection on building…read morematerials.

Where is the customer service in this town? Went to Payless…read moreto pick up cement for a project, I bought a pallet of ready mix I had asked if they could put some extra stretch wrap on the pallet to protect the bags from the rain. The guys looked at the pallet and said no your good, and walked away like I was taking to much of their time. So it was raining by the time I got the bags to the job site 7 bags were soaked. I think next time I will make the drive to Reno Home Depot where the cost of the same concrete bags is 2.72 pallet price,Payless was 4.97 pre bag. They are expensive on just about everything . If you have a big project make the drive to a box store to save some money. As far as customer service goes And my experience with this place is I feel like they just don't care about me or if I come back.

They advertise products that they do not have. The owners are RUDE and do not reply to email…read more Their prices are 2-3 times higher than anywhere else.

Steve was knowledgeable and helpful with our retaining wall rock selection, ordering and delivery…read more The delivery date and time had to be changed a few times due to our landscaper's changing schedule, but Steve took it all in stride and didn't complain once. The next part of the project was flagstone for a seating area and separate path. Sutherland delivered just as well with that portion of the project! The photos are after installation, but during the cleanup process, so please don't judge because of the dust.