Consistently friendly and expert car care. Won't add unneeded repairs. Fair prices and great…read morecommunication with customers. Highly recommend!

Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.

Being a single mom, it's nice to have a trusted automotive service company to rely on who I know…read morewill be fair, thorough, and accurate. The staff truly cares about their patrons, they are not pushy for services that you don't need right away, and their prices are more than fair for the maintenance or repairs that you might need. They are literally the best mechanics I've ever dealt with. I feel like they know more about all vehicles than the dealerships! Truly a wonderful company and I highly recommend them for all your automotive needs !

Highly recommend Schultz & Sons Automotive. They were super quick to look at and fix our vehicle…read more We had a coolant issue that they quickly diagnosed and repaired at a very reasonable price. Their promptness, professionalism and kindness has made me a lifelong customer. TRUST ME, you want to bring your vehicles here! Also, great customer service and a super clean space!

Always treated well and fairly- prices are also fair and doesn't try to work any add ons or extra…read morejobs. Straightforward and honest- always more than satisfied with work and cost.

Joe is honest, an expert, and a hell of a nice guy. Finished a complete brake job, replaced two air…read morepumps in my emission system, and did an LOF all in a few hours. Came in more than $1200 less than the dealer and he did more work! I am now a loyal customer. Highly recommended. 2012 Toyota Tundra.

Presented company with a dead car, Josh did and excellent job troubleshooting and repairing my car…read moreto get it back in service!

I was very happy with my services at Graffs auto. My mom recommended them and they did not…read moredisappoint. Got my oil change , taillight replaced and my tires sorted out all for a really great price! Very nice people too

I would highly recommend Gig Harbor Automotive. I was dealing with a cylinder 2 misfire code after…read morehaving the coil and spark plugs replaced at the dealership. When the issue came back, the dealership told me everything looked fine but claimed I had sticky exhaust valves and would need a new engine and was quoted around $10,000. I decided to get a second opinion at Gig Harbor Automotive, and I'm so glad I did. They treated me incredibly well from start to finish and performed a very thorough diagnostic. The technician scoped the engine and ruled out sticky valves completely. Instead, they found that the dealership had installed the wrong spark plug in cylinder 2. What really stood out was that the technician took extra time after hours to walk me through everything he found and explain it in detail. Bottom line: they are honest, thorough, and fair which is hard to find these days. I truly appreciate their integrity and highly recommend them.

Too expensive and did not like owners general attitude! Charged over $3000 in repairs for 20 year…read moreold car and was pushing thousands more in repairs that were not urgently needed. Will not go back!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

Had a great experience at Matsenko! I was shopping around for a coolant thermostat and sensor…read morereplacement on my 2004 Civic and got quotes all over the map, Matsenko came back with one of the best prices and the most upfront, itemized estimate of the bunch. They were quick and responsive throughout. When they spotted some debris in the cooling system mid-job, they paused, investigated it properly with a thermal camera, and kept me in the loop the whole way instead of just tacking on extra work or rushing things. That kind of honesty is exactly what you want from a shop. William, who helped me out, was straightforward and easy to deal with. Overall I felt genuinely taken care of and will be coming back. Highly recommend.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

I have worked with Tobias a couple times and his commitment to doing the job right and making the…read morecustomer the priority is his trademark!! He is a great guy and gets a 5 Star, A+ rating from me! I highly recommend him!

Tobias was great! He came right away on a Sunday to replace my serpentine belt on my motorhome. He…read morewas given the wrong part by the auto parts store so he tracked down the right one and had it shipped to him overnight and then came and installed it on his lunch hour because he knew we were trying to get on the road that day. If it hadn't been for the part issue he would have been done that night in 30 minutes. I am definitely keeping his card handy in my wallet

Had my vehicle for weeks and did not complete the repair. Terrible customer service. I paid to have…read moremy vehicle towed to another shop to complete the repair. Owner drives an electric car and is clueless in addition to being incredible rude.

I needed an inspection for car insurance. I was hesitant to try them at first due to a few bad…read moreexperiences with the prior owner several years ago, but I walked away delighted! The front desk person was very professional and friendly. Ron Patel, the owner, worked with me to understand what was needed. I was able to get in the very next morning. The waiting area had everything I needed to be productive during the wait. I was able to get to know Ron during part of the time and was very impressed with his friendly manner, knowledge and experience. I highly recommend them to anyone needed help with their vehicles.