I couldn't find a better vet! Our cat had to get his leg amputated and not only were they extremely…read morehelpful to make us more at ease with the whole process, but they were significantly less money. The first place quoted over $4k and they were less than half that amount. The entire staff is wonderful. I'm so happy we came here.

The doctors at The Cat Doctor are very good, but Lisa the receptionist is very rude. She has an…read moreattitude, and when the conversation is over, there is no"thank you" or "bye", just click, and hangs up. If there was another vet that took only cats, I wouldnt be going here anymore.

Allen vet has an experienced, caring, loving staff - they make you feel like you're family…read moreThe prices are the lowest in the area & Kevin is one of the best vets around I also board my boxer there, his tail never stops moving The hours are very compensating I would give them 6 stars if I could

We've been going to Allen Veterinary for years (and actually when the original vet Dr. Allen was…read morethere in the 1960's), and cannot say enough about the compassionate, consistent and wonderful care all our fur family members have received from the entire staff and of course Dr. Loughlin. The knowledge and expertise of Dr. L makes any decision we are making regarding the health care of our companions much clearer knowing we have a trusted source.

I thought this vet was great. Dr. Ryer was very gentle with my cat, but that doesn't excuse the…read morefact that when I brought in my cat for loss of appetite, they only gave her a B-12 shot and dismissed the need for a CBC (complete blood count). It turns out that my fur baby, my other half, had GI and renal lymphoma. About a month after visiting SPH for my cat's lack of appetite, I took her to an animal hospital in my hometown, and they IMMEDIATELY told me that it was most likely cancer, just by feeling her GI tract. Two and a half months later, I had to put down my fur baby after trying chemo. Maybe she still would have passed away if they diagnosed her earlier, but I think she would have had a greater chance of successful treatment. I will NEVER take another pet SPH. Oh, and they ignored me and didn't fax my cat's records to Embrace Pet Insurance, which I needed because they couldn't reimburse me for her $15K of chemo. Thankfully, the other vet sent them all her records, so I ended up getting reimbursed. Thanks for nothing, SPH.

If you want availability when you least expect it, don't count on this office. Because life happens…read moreand this office does not have the compassion or time to accommodate you, even for being a long-term customer. Recently, my dog was not feeling well. Lethargic, not eating and not relieving herself. I called the office on Saturday 9/8/18, where the office hours started at 8am. Long story short they were unable to receive incoming calls (really?) and the answering machine prompted you to leave a message and that you will be contacted. Nope, not one call have I received since that date. We needed to bring my dog in to the vet ASAP, and we went to Vestal Animal Hospital (emergency services), there they were able to take an X-ray. We left there with antibiotics medication in hopes that my dog would get better. This wasn't the case; by Thursday we needed to get her seen again. We tried calling Southside Pet Hospital (her DR!) and they said they were double booked.... Sorry. We had been going here for 12 years with my dog and all we could get was that sorry response. We did not receive any apathy for our dog, nor a follow-up call to see how our dog was doing. Needless to say we were able to get in the Vestal Animal Hospital where they did blood work on our dog. The next step resulted in further testing of our dog due to the results and a ultrasound was recommended. We then traveled to Colonial Vet Hospital in Ithaca where they performed the ultrasound. Sad news is that my dog has cancer (lymphoma), most likely. Eventually my dog was seen by Dr. Ryer where he prescribed prednisolone and appetite increase pills. We called about a week later to let them know that she was still having issues defecating. They said try Cornell as they can't do anything for her! No calls after to see how she was doing. She has recently crossed over to the Rainbow Bridge where she is free from pain. Southside Pet Hospital's lack of compassion and unprofessional- ism about returning calls and caring for their patients is disappointing. Now that I look back on the yearly meetings with the DR, he never did recommend any certain tests for senior dogs (my dog is 12). I just feel like maybe if he was a little more pro-active my dog may not be in this position right now. I WOULD NOT recommend this DR or office for the care of your pet long term. You should never have to be turned away from your own DR's office! Update: As of today this office has not called to check on the health of my dog, knowing her prognosis. My Mocha passed away a little over 3 weeks

I had an emergency on a visit, and needed to see a vet right away. There isn't a lot in the way of…read more24/7 emergency vet care in this part of the world, and after making a few phone calls, my kitty was able to be seen here. Great, compassionate care that keep my kitty going until I was able to get to a facility that could treat him day and night for a bad infection. I would gladly use this facility again.

I had to make the devastating and completely unexpected decision to euthanize my 4-year-old cat,…read moreand I will forever be grateful for the compassion and dignity Dr. Pitcher and the team at VCA Southern Tier Animal Hodpital showed us. From the moment I arrived, they treated my cat like he mattered and made sure he was comfortable, respected, and loved in his final moments. They walked me through everything gently, never rushed me, and gave me the space to say goodbye. Their kindness during the worst moment of my life is something I will never forget. If you are looking for a veterinary clinic that truly cares--about both pets and the people who love them--this is the place. I can't recommend them highly enough.

I am posting this review strictly on the website and how it says it is a 24 hour emergency animal…read moreclinic. I was looking for a place to take my cat without having to go to Cornell and pay the extremely high price they charge for even walking in the door. I called this clinic because it boasted being a 24 hour emergency clinic on their website and when I called the message just advised me to call Cornell. With this being the case, they should not have that they themselves are a 24 hour emergency clinic. I have not actually been to the clinic so cannot rate the actual service.

I took my golden retriever here several times and decided that I don't like their service. For one,…read morethey barely spend 5 minutes with you, the don't go over anything about how the dog does at home or any concerns. And second, my golden is not huge or overweight, but still considered a large dog at 70lbs. The doctor grabs her by the neck and throws her up on the table. I've never had any other vet do that, they always kneel down to her on the floor which isn't a big deal. I didn't realize this was a problem until my husband attended an emergency visit with me. The only reason I gave two stars and not one is because they are budget friendly. So if you want bottom-of-the-line care for a low cost, go here. If you want decent care, go anywhere else.

The animal care itself is good and the vet took time to explain things to me and answer questions…read moreabout any concerns even unrelated to my specific reason for being there with my pet. Though they are a bit expensive and while there are options there for credit the process can take a few hours since you have to go through several steps first such as getting a quote on services.

I am not satisfied with my experience at this hospital for several reasons. First of all, Dr…read more Purdy's bedside manner and demeanor are deplorable. When I first met with her to discuss the upcoming CT procedure on my cat, she was bizarrely upbeat, peppy, and cheerful when telling me that it was likely my cat had terminal cancer. I was completely taken aback and startled by the disconnect between what she was saying and how she was delivering that message. There was no compassion, empathy, or understanding that the message she was delivering was devastating - her demeanor was more in line with a positive, optimistic prognosis. In addition, she kept rearranging her hair and grooming her nails while talking to me about the looming death of my beloved pet and I just couldn't wait for her to leave the room. Later, when she called me to let me know the CT procedure was complete and my cat had woken up from sedation, she had the same peppy, cheerful attitude when telling me that the preliminary results were consistent with nasal lymphoma. She never once expressed condolences or acknowledged how upsetting this news would be. She never said anything like "I'm so sorry to deliver this news, this must be upsetting for you." She was annoyingly and inappropriately cheerful and peppy and bubbly. It was completely shocking and I could not believe what a terrible bedside manner she had. A few days later, she called me with the results of the CT and said that the images are consistent with nasal lymphoma, a terminal diagnosis as chemo/radiation are not financially feasible nor do I believe they will offer my cat any meaningful quality of life. Once again, her attitude, demeanor, and delivery were terrible and completely at odds with the somber and serious news she was delivering. Even when I choked up and started crying a little bit, she never expressed any compassion or empathy - she just continued on with her chipper and upbeat attitude. At one point, I mentioned how difficult it was to administer the pills that had been prescribed for my cat because he kept spitting them out and was starting to avoid me when I came towards him with the meds. In a bright and cheerful voice, she said "Yep I wouldn't be surprised if this interfered with your relationship with him and possibly shortened his lifespan!" I could not believe she said that - it made a difficult situation so march harder to handle. I have never experienced a healthcare professional with such a terrible ignorance and unawareness of their inappropriate demeanor. She needs very specific and targeted education and training on how to deliver bad news about her patients to their owners. Losing a pet is devastating and if she can't handle owners' emotions appropriately and carefully, she needs to find another job. I want to point out that I am a healthcare provider myself and I have had to deliver upsetting and sad news to patients many times over the course of my 20+ year career. I am ALWAYS aware of the impact of my demeanor and attitude on how my patients process what I'm saying. It's so important! Especially when bad news is being delivered, compassion for people's emotions should be TOP OF MIND!!! Finally, when I dropped my pet off in the morning, I was 100% clear that I wanted to be told about any and all "extras" that appeared on the invoice before anything additional was done. Dr. Purdy assured me that nothing additional or extra would be done without my permission. Later in the day, she called me during the CT scan procedure to say that a pharyngeal mass had also been identified (in addition to the nasal one) and asked if I gave my permission for this to be biopsied as well. She told me this would be an additional $400. I gave my consent and they moved forward. Later, when it came time to pay my bill there was a fee of $200 for the histopathology associated with this biopsy, which Dr. Purdy never told me about. She only said it would be $400 more. When I expressed my disappointment, nobody was willing to acknowledge that a mistake had been made. I spoke to the clinic manager and she just kept pointing to the "extras" listed on the original invoice as proof that it was ok to charge me this additional money, even when I told her that I had asked to be informed of all "extra" fees before anything was done. She then told me that they could just not send the tissue samples for histopathology, even though I would still have to pay $400 for the procedure. So in essence, I would have to pay $400 for nothing. After the upsetting interactions with Dr. Purdy described above, this added insult to injury and I just wanted to get out of there and go home and cry. I will not be coming back to this hospital if at all possible and I do not recommend it to anyone else.

Worthless! Have to wait 6-8 MONTHS to get in? What good is a vet that takes that long?read more

The vet bills are astronomical and follow up visits should not be charged. Dr Shakespeare is very…read moremuch missed.

Because of poor communication, we as the customer had to pay the high end quote of a procedure…read more Every Veterinarian preaches spay or neuter your pets then charge an outrageous amount. Simone Yen and this office will never receive a recommendation or a request for service again. $300 for a blood work up and then another $883 for the procedure.This office took no responsibility and made us feel as if this was a lack of communication on our part. This office was notified that our dog was most probably pregnant and they waited a month to conduct the surgery so we could be charged more money. We were put on a wait list for the procedure and they never could fit us in. Knowing very well we were concerned she was already pregnant . I certainly hope this is not the case with everyone, but from my conversation with Simone she didn't care. If we could give them 0 stars we would!!!

A very bad business. They cancelled an appointment I had made months ahead, less than an hour…read morebefore the scheduled time. No notice, no nothing. My appointment was only for two shots, where's the money in that? This place is a bourgeois rip-off joint catering to the rich. Unless you just have money to burn, stay away. They care nothing about people and even less about dogs. The vet business is corrupt and rotten to the core..