This is my experience with k9 addict dog training. I paid for a 6 week session on January 25th. It was supposed to be 1 hour long session per week. I received the first session on that day. Then it was impossible to have another session scheduled - excuse after excuse from Kara (sinus problems, left phone somewhere, out of town, etc ) I Requested a refund 3 weeks later which Kara agreed to. She stated she would have it in 2 weeks - that didn't happen. Then she stated she would have it in another week - again nothing. At this point I left an HONEST review clearly stating what had happened so Kara felt the need to block communication attempts. I then had to file a complaint with the New York State attorney general's office. They forwarded it to the Binghamton Business Fraud Division. I then finally got a refund on March 25th. Would kara have refunded the money without their involvement? In any case, based on my experience - I would not recommend this business. And by the way Kara, slander is spoken - libel is written. Honest statements are NEITHER. Pardon the pun but you should have left sleeping dogs lie...
*update* to respond to a few of Kara's lies below. 1: There were no nasty comments and no threats unless you consider "If we have to taket his to small claims court, it will cost you more" a threat.
2: NO reason to contact amigo you say, well you do list yourself as their director on YOUR website. You blocked facebook, instagram, and stopped responding to calls and texts so YES, I used whatever avenues were available to get my money back.
3: I wouldn't accept electronic payments, I sent you multiple paypal requests did I not?
4: You do not have a signed contract with us, If you remember that hand written receipt you provided was because you forgot your contract forms and we requested at least a hand written receipt to prove we handed you 595 dollars.
5: What you are calling nasty reviews are actually honest accounts of what happened
6: You talk about us thinking about putting the dog down but did not mention that we said fine even though you had blown us off for 3 weeks we'll try again if you can work it into your schedule. You agreed to that and then proceeded to miss the very next appointment without so much as a phone call to let us know.
7: If you do not like bad reviews, I suggest you do not provide bad service - it was really ridiculous and it shouldn't have taken me contacting the New York State attorney general's office to finally get a refund.
8: You claim me stating you blocked communication via facebook is a not true? See photo below
For the record and against my better judgement, I did remove the bad reviews I still had access to (can't remove from your social media accounts that you have blocked me on). However after your response at the BBB which I found to be full of mistruths like your comment below - I restored this one and it will stay. read more