My wife has resided at Memory Care at Sage Glendale for several months. Her incoming transition was…read moredifficult, as might have been expected. but the staff, especially Thomas, the Director, could not have been more helpful. He understood my wife's anxieties from the start, and assured me that he would oversee her comfort. In the first weeks my wife was confused, not sure why she found herself in a new home. But the staff, so considerate and warm, made her achieving her comfort much easier. Her idiosyncrasies were responded to, and she was gently guided towards the many activities and pleasures of living at Sage Glendale. My experience of the staff is that they are always ready to help, and smile often as they do their work. They got to know my wife quite quickly, and they seem to understand her, even in the confusion of her dementia. Geraldine is one of the med techs who frequently help out. Ditas is also always solve problems and seek solutions. I have called several times, and she and the others always are aware of my wife's whereabouts, and ready to discuss recent occurrences. My wife's needs are met with regularity. And Thomas is a very real, feeling person, who clearly brings himself to the job; he's experienced and maintains awareness of the needs of his staff as well as the residents. I can't praise him highly enough!!

I have two family members here. One of which has been here for three years. Sage Glendale started…read moreout as a real find. Very pleased. It got even better with a new Executive Director. The food was very good as was the overall facility. Unfortunately they changed Directors again and ultimately the focus changed from assisted living to directed living. The new regime decided that telling residents what to do and when was a viable approach. Obviously it isn't. While services declined from overworked staff, new staff signifantly degraded care and the atmosphere. All while management increased prices and schemed to find additional fees to charge. I will definitely move both family members when I can. Sad really. It was good, I can't recommend it any more. I am paying over15k per month for stress and frustration.

Our father has lived at Broadview Residential Care Center for over 15 years. Betsy (Broadview…read moreManager), Josefina (Nurse), and Ester (Broadview Staff) have been professional, proactive, and understanding. The quality of care, food, environment, and staff are excellent!! Broadview is clean, tastefully decorated, and healthy food is served daily. Betsy is so amazing!! She takes the time to meet with my siblings and I to discuss our dad's needs. She is always willing to listen and provides us with helpful information. Josefina is wonderful!! She will go out of her way to help our father. Ester is terrific as well!! She will let us know if my father is in need of anything. We feel very fortunate to have found such a caring place for our father to live. Warmly, The Gonzalez Family

Decided not to place a loved one with them, there staff is really out there. They act all good with…read moreyou and turn around and do or say the total opposite!

My grandmother has stayed here and recently passed away. While collecting her stuff we asked the…read morestaff if they still had a statue of hers (which was previously in her room). We saw the staff member go back to "check" and claim they didn't have it. Months passed and we called again to check and they somehow found it shattered in pieces. We were not provided an explanation of how it became shattered and the most disgusting part of this situation is that the statue was left with her hands holding up her middle fingers (and the rest of her fingers removed). Based on how the statue is designed, it would be impossible for this to be an accident from the shattering. This deliberate action is so slimy and left a bad place in our hearts.

My Aunt now resides at Foothill Retirement and I couldn't be happier with the entire staff, the…read morelocation in a residential neighborhood, with an acre of gated property and lots of mature trees and lovely landscaping that we both enjoy. I reviewed six places locally, and found the one closest to home was the Best, with a staff that treats everyone like family. They have been there for nearly one hundred years, and I am so grateful they had room for my Aunt at this time. I feel fortunate to be able to entrust her to their care, and visit her myself every day.

Pro: Medical care provided, meals provided, good neighborhood parking, friendly staff, clean…read morefacility Con: NOOOOOOOO means to contact medical team directly, endless phone wait times that will age you prematurely, no planned times that staff will see patients so if you're waiting for a specialist it could be 8am or it could be 4pm and you just wait and wait and wait and wait. If you had a question for the medical team, and you happened to step out at that moment, forget it, sit with your question until tomorrow, and hope for then. As I type this, I was on hold to ask a question; after 15 minutes someone picked up and hung up the line. I've since called back 4 times, placed on hold, and the line goes dead. When our family member was discharged, we were handed an overflowing amount of meds and told "go home and read the directions". Thanks. And the icing on the cake, the interior is a lovely 1992 palette. Recap: They have their hard skills down fine. On the contrary, the administration, soft skills, family engagement, patient environment, and "overall picture" receive a sold C-.

My wife spent three weeks here in the shilled nursing facility after the repair of her broken arm…read more The care she had was caring, attentive and personal. There seemed to be personnel attending to her continuously. The staff helped her recover and return to her memory care facility. We are grateful for the help of all the staff but especially to Victoria, Alonzo, Carol, Anthony, Dominic, and Christopher.

Twelve Oaks Senior Living is a shining star for seniors. The friendly staff, and newly renovated…read moreliving areas make this a wonderful home. Offering assisted living and currently with no waiting list, they can move in immediately. The picturesque grounds, indoor lounges, fun activities and warm inviting spaces are completely unique. Its a home that i would be proud to move my loved ones into and be a wonderful place for visits. Take a look at this beautiful and well kept facility!

Do not go here. Small livings and less than friendly admin. My gramma was neglected and will be…read moremoving soon.

The time my husband spent at Dryden Gardens was valuable to him and to my family. The owners are…read moreconscientious and compassionate. We were confident he was well cared for and never had to worry. Dryden Gardens is clean, well organized and homey. The food is nutritious and delicious. The owners are responsible for helping my husband recover to the point he can go home, which was the goal.~Virginia Hatley

Unfortunately, our experience with this assisted-living facility did not meet reasonable…read moreexpectations. We had serious concerns about the quality and consistency of care, staff responsiveness, communication, and attention to residents' needs. When concerns were raised, they were not addressed promptly or adequately.

My mom was in the Acute Care (skilled nursing) for 3 weeks. During that time my mom got excellent…read morecare. I would drop in all hours and go to different activities in the assisted living part of the facility. It was such a great experience, we decided to move her from her highly respected senior living facility to Ararat. After witnessing how the staff supported my mom and other residents it was an easy choice to move her to such a loving community. We feel so lucky we found this place.

They were the cause of dads cardiac arrest , their negligence caused my dad to have septic shock…read moreand had a cardiac arrest

Best senior community in town! Staff has been here a long time with low turnover. Food is great and…read morecare is 2nd to none.

So far, I've only been once to visit my in-laws and my feelings are mixed. Beautiful place. The…read morecheck in process is almost a joke. The temperature machine didn't work. It wouldn't read my husband's temp and it flagged me at 97.7°. The front desk staff just waved us through. Turned out I wasn't even signed in. I didn't get a visitors badge. And when i tried to sign out at the end of the day, it didn't recognize me. The PALS on the second floor were friendly but seemed a bit intrusive. In the few hours we were there, they peeked in the room multiple times, mostly without knocking. My in laws are a bit annoyed at this and I'm not sure if this is part of the care we pay for or what, but i think in the next few weeks we are going to need to make some adjustments so their privacy is better acknowledged. Little bit annoyed that my MiL was scheduled for hair and nail appt but nobody came to get her or even let her know when her appt was, so she ended up not being dolled up for Christmas dinner. We had Christmas dinner with the parentals and the special for the night was a Reuben sandwich. Not very festive. The staff said they offered a holiday brunch... but we were there for dinner. I ordered the Reuben which was good. Mushroom soup lacked flavor. Caesar salad was good. My husband had the filet, which he enjoyed.. but the baked potato was tiny and sad. For a luxury senior home, I think the restaurant needs to step up its game! BIG TIME! And we spoke with a resident of 4 years who mentioned they stored serving wine at lunch because they were having issues. So they only serve wine with dinner. I guess you can have your own wine in your room, but seems like these are all seniors who can make up their own mind about their alcohol consumption and if there's a problem with a specific resident, that can be addressed on a case by case basis. Punishing a whole community seems overkill. Anyway.. will update in a few weeks and see if we can get some changes made so that the parentals are happy about their new place.