I've worked in different restaurants for over 10 years combined so I don't like leaving negative…read morereviews. But every time I've been to this DQ, they always seem understaffed and underprepared for rushes. Today was probably the worst I've seen. I didn't order any food today, just a small Reese's blizzard. 12:38 order was in, and at 1:06 I had to go back to the counter and ask about my order to finally get it. I don't think it took that long to actually make, it looked like it was just sitting in the chill well most of that time. The cashier was running around like crazy between the ice cream tickets and the food tickets and trying to put the orders together. I'll stick with the local non-chain ice cream shops in the future.

One star review because their payment system crashed. During my 1st order inside I never got a…read morereceipt , told them they took it from my bank, that instant "refund" they talked about never came. Will be reporting to my bank. They recommended going to the drive thru as they can take payment over there? Two feet behind where they originally took my order????

I stopped by on a trip to use the restroom and get lunch. The parking lot is a little weird and…read moreyou have to walk through the line of drive-thru cars to get to the entry door - I didn't see any easy places for mobility-impaired people to enter. (I'm sure there must be one but it is not obvious and will regularly be blocked by vehicles). I appreciate that the restrooms are available for travelers. The staff was friendly and the restaurant was very clean. My dine-in order came out quickly and correctly. I got burgers and fries, and they tasted exactly like I expect a McD burger and fries to taste. Soda and water were the only drink options, no tea today. Atmosphere - it's a typical corporate McD's, completely soul-less with very 1984 vibe (the book, not the year). There are self-order kiosks if you don't want to interact with any humans. Let's face it, nobody comes here for the atmosphere anymore. Fortunately there is still an actual register too. The cashier was quick, friendly, and helpful, and she is the reason for the third star.

The food is always very good here, prices are high of course since it's right off the highway, but…read moreif you use a ton of deals you can usually save a pretty good amount of money

I give this Place 5 stars. I came here using the bathroom and to get a Frappé, with Two of my…read moreFavorite Pumpkin Crème Pies. First off the Man there, who helped me out on the register was super fast and really kind. He told me "he'd be right with me" He was very Efficient in his job. I waited a short amount of time for my Drink and Pies. And when he handed me my Bag to go, I Noticed it was a little Heavier than Just Two Pies... He gave me a free fry. What A Great Guy! Thank you! And I really appreciate how CLEAN your Place is too. Thank you so much for being so kind and making my Night.

poor customer service, especially the "manager" female with dark hair in the back, not customer…read moreexperience oriented. just stares at you and doesn't respond to questions. unfortunate.

Three times they screwed up my order and kept giving me the wrong burger cause they can't read…read moresimple instructions

This McDonald's is the slowest I've ever been through. for having reserved lanes to put people in,…read morethe don't causing the line to take at least 10-15 minutes to go through, for 2 coffees. The people in the window just don't take money when you're sitting there for a few minutes. They need a better system inside because it's ridiculous how slow their service is.

There was a long wait while sitting in line, but we did show up right at noon so that's not unusual…read moreor out of line. The line moved along fairly quickly, and the ordering process was simple. The parking lot was clean, and the service was friendly and attentive, even in the drive-thru. This McDonald's is a common stop for us, and is conveniently located across from Giant Grocery. Perfect when you want to avoid shopping hungry. The quality of the food was typical, which in this case means hot, fresh, and made as requested. The sweet tea is a favorite, and was one of the items we ordered today. While I feel like the food at McD's has declined in quality over the years, I can't specifically attribute that to this location. Quick meal, friendly service, low prices.

Was there 5/16/24 @6:23 am two workers there but no manager to unlock a shame seen at least 5 cars…read moredrive away need better service

I Would Like To Say That The Food Here Is Amazing, The Service is At A Pro Level For How Demanding…read moreThis Place Is In A Tourist location, Now the Lounge Is Like Every McDonalds And I Understand It May Not Have A Play place But I'm Old Enough Not To Use Those Anymore Lol And The Lot Is Clean And Not Messy.

This is the Worst McDonalds ever. I stopped in recently- ordered breakfast on the kiosk( no one at…read morecounter.. a man there waited more than 10 minutes to be helped). I ended up waiting over 15 minutes for my order. Of course once in the car- the order was not correct. Help here is overwhelmed and can not keep up. No one is very friendly. The behind the counter help have been well trained in how not to notice customers at the counter by never looking up from stuffing bags.

Staff were all sooo friendly and nice! Best shamrock shake yet! We love Ben in the grill!read more

In the surrounding area, Geneva McDonald's is most often the lowest performing McDonald's location…read morein terms of food quality, dining room cleanliness, and service. Today they ran out of ice, handed me 32 ounces of completely flat, warm soda. I hand it back to the girl at window 2. "What are you waiting for?" (Was she kidding?) "I'm waiting for a refund for that soda." (Brings manager, who has no interest in smiling or apologizing). "You have to request a refund through the app. I can't refund you. I understand the restaurant is always busy but no other solution was offered. I opted to not take my receipt, so I can't even complain in the app. Just don't expect much from Geneva McDonald's.

I don't wish to be unkind, but the service at this place is pretty bad…read more 1. Today I ordered a sausage, egg, and cheese on biscuit. When I get home, I see that the sausage patty has been replaced by a burger with grilled onions on it. It was OK, but not what I ordered. And I didn't feel like I should drive all the way back just to return it and get what I ordered. 2. A few months ago, I ordered some special Buffalo Bills deal that they had on the signage for $17.99. They wanted to charge me $19.99. They didn't believe me when I said that their very own sign, so a worker walked out to drive thru to look at the sign to verify what I was telling them. And then they had to manually enter a discount into my order to lower the price. I mean, it's all computerized!! How does this kind of thing even happen? 3. I've ordered oatmeal with the apples and cranberries several times. They keep leaving either the apples or cranberries, or both, out of the order. I had to start ordering 'extra apples and cranberries' just to make sure they would put them in the oatmeal.

My egg McMuffin was burnt and there was egg shells all in my egg this morning, I understand there…read moreis a rush but this could've hurt someone if swallowed.

A quick jump off I-5 for your road trip fix. It's McDonald's!…read more Ordered with the app in-store for counter pickup, but delivery was slow. I suspect that they prioritize drive-through at that location, since it is off the highway. Or maybe I just hit an understaffed day. The self serve soda fountain is permanently shut down, so you need to ask for refills. It's a shame, since it was a freestyle machine! I guess the highway location led to too much abuse? The seating area is clean and well kept. A perfectly fine roadside McDonalds, but probably optimized for drive-through. It's within expectations, but there are better run McDonald's locations.

My french fries were cold and so was the quarter pounder that I ordered and I did not order a…read moredeluxe quarter pounder I just wanted a regular quarter pounder with cheese and then it came with all the other crap on it that I don't eat that I can't eat I am very very upset I don't do this very often to go to McDonald's or any place because I'm living an unlimited income and then it was $10 more than what the service said i cant imagine paying 19.98 fir a friggin burger! Never Ever going to place an order with McDonald's or Instacart I am so upset!