If I could give this company a 0 I would. I have NEVER seen such bad service in my entire life. We…read morehave a lake home in Grove Oklahoma. The end of April 2019 was the last time we had service. We have called and called trying to get someone to fix it, all the while paying our monthly rate. Three times they have told us there would be someone out to fix it. They came out once and left a bunch of cable wire on the ground and didn't complete the job. We called again. And then again and again. Finally they were supposed to come yesterday. Guess what? No show. That was the last straw. I called to cancel this morning. That took over 30 minutes. As I am writing this I am trying to get a refund for 5 months of payments with no cable. I'm still on hold. It's been 56 minutes.

not particularly this exact place but the company as a whole. for almost 4 years we've been dealing…read morewith this company because frankly there wasn't anything better around here. They continue to promise us large amounts of speed, we pay almost $110.00 a month and never have speed above 10 mbps most of the time it is around 5 or 9 Mbps and we are suppose to get 100Mbps a month NEVER in our 4 years has this happened. And recently they have decided to go back in time and charge you for Data that you go over. So unless you Upgrade your plan to include this you could face monumental charges. There are NEW companies in the Area that promise you a Dedicated line with no one else vying for internet time. Time for a switch is in order. @ the present time my CURRENT Mbps is 0.74Mbps with a ping of 976 and an upload of 2.16mbps. Pure CRAP.

I was a CATV installer year's ago. Not much has changed except bandwidth,internet and the…read moreelectronic aspect of the business. O, not too mention the COMPETITION!! Yes , we do have more choices now than we did in the 80s and 90s. Suddenlink, has poor customer service! I'm actually waiting for a return call there wait time at 0830 was 20 minutes. That's STUPID! I posted a picture of the BASIC INSTALLATION on my nice new home, PATHETIC to say the least! The electric's are dated, picture is ok on a 4K tv but not worth the trouble. Good thing, Suddenlink has a 30 day money back guarantee so, I'll be returning there CRAP today!

I would give it a zero but I can't I always paid my bill on time on auto debit my bill always was…read morethe same few times I think I went over so nothing out of that extraordinary maybe 150 but towards the end of the year they started charging me $444 not only once but twice I paid my March 13 bill for the $444 and then on March 16th I change my bill to unlimited and they are still charging me $444 they make no sense they are taking $500 a month almost from me I only have Wi-Fi no TV no phones they told me my April bill would be 96 something and my bill is again the exact same amount $444 my bills were paid every month from December January February March I change my plan to unlimited and they're still trying to charge if you have a family if you work like most people do I would not choose this place they were nice in the beginning the installer was nice but the people that work for their company on the call center are some of the worst people I have ever had to deal with only one person by the name of Jason and another person that switched my plan to unlimited and told me my April bill would be $96 and that they thought it was a very bogus charge of $444 and insured me I would never have to pay a bill like that again and here we are today they're charging me $444 when I just paid my bill on March 13 and changed it on the 16th I think this company Should be looked at I don't know if there's fraudulent activity going on but they have no problem charging you $500 a month for Wi-Fi only Wi-Fi mind you so you better think twice about getting the service or you may not have a home all because of Wi-Fi my children cannot do their homework if they were to get sick I do plan on canceling my services because I already paid the $444 and my next bill should've been for unlimited data but nobody speaks English and nobody wants to understand or try to understand except Jason and the other person that I spoke to that told me my bill would never ever be that high again that's extreme and nobody should have to pay that much only for Wi-Fi it is very sad that a big company like Suddenlink would do this to their customers. I was going to cancel my services if they did not change my bill to the unlimited plan and get service through somebody else that actually cares about people because this place does not

UPDATE: I have been a customer for 22 years and was fairly satisfied with the service until about…read more10 years ago. If you work the figures it is about $39,600 just for the privilege of watching TV! When I signed up for satellite service I was looking for an alternative to cable at, what I considered to be, a reasonable cost. Those packages and fees have gone up steadily, by quite a lot, in the last few years. Each time the cost of a package goes up I try and make up for it by downgrading to a cheaper one. Most recently, yesterday. It didn't save much, so I gave up the Genie service. DTV removed the Genie system at my request. I expected that my previous receivers would be restored. The main receiver was exchanged. However, my two other receivers were not. They offered to SELL them back to me @ $99 each! After all these years, why am I still being forced into an extension of service for downgrading to a different receiver? Do I sound upset? You bet I am. Their web page says "Why Direct TV". I'm wondering that myself. Since there are other ways of receiving programming. I'm getting out as soon as they release me from bondage.

You have to keep your hand on your wallet with these people…read more I signed on with DirecTV in August 2018. My sole income is SS, so every dollar counts. The sales agent I spoke with assured me that my monthly bills would be about $60 (actually, it was $59.45). I felt I could swing that okay, so I signed up for a year. The bill for September was as stated: $59.45. The bill for October was over $80. I have spoken with DirecTV representatives on several occasions, to no avail. My bill for November was $75. Despite my objections, they always insist that the charges are correct. I can eat a lot more peanut-butter and jelly sandwiches, so I can make the payments. But my question is this: did the original sales agent lie to me just to get my business? Or, did they not know what they were doing? Either way, I'm stuck for another nine months. This is just a warning to others.

Jared did a great job quik and friendly. Starlink is WOW. Verizon was a piece of S**t.read more

Leo at Graves Satellite is a true professional. Very helpful and knowledgeable! He took over 30…read moreminutes out of his day to consult with me and what would normally have been a for fee service, he said it's on the house. I will need to come back to have some service done, and Leo will definitely be getting my business.

Five stars for the awesome customer service! We were having issues with our wifi lately- we stopped…read moreby and instead of being rude... or acting like we were dumb, they genuinely acted like they cared.... and listened to us! Since they couldn't get a technician over today, they sent us home with a replacement box to see if that would fix the problem until Monday... no extra charge or anything. Oh- and when we were leaving the store, the representative that was helping us, followed us out and held open the door! It's the little things, keep it up, Cox! We are very happy customers with Cox Communication!

Cox is the absolute worst company. They might be as bad if not worse than at&t. We're paying for…read morevery spotty service. It should not take an hour and a half to watch a 30 minute Netflix show. They'll give you the run around in the store and on the phone. I cannot wait to get out of this deal. Would not recommend to anyone. No stars from me!

Great tv service. The technicians were right on time and took their property shoes off when they…read moreentered my home and picked up every little scrap of trash from unpacking eq

From the owner: We are the #1 satellite television and internet retailer in Northwest Arkansas and have been in…read morebusiness for over ten years. We pride ourselves in customer service and fulfilling your needs.