I went to Spanish Hills due to chronic pain in my back. I experienced on screw up after the next and ended up not getting treated after six months of delays. The doctor, after several test injections ended up over several months proposed a treatment involving the five lumbar vertabrae. The doctors assistant had proved to be completely unhelpful insisting that my private insurance was unlikely to agree to pay. I complained to the administrator who insisted that all her staff were beyond reproach, but she agreed to do the follow up on my case. My insurance promptly authorised the procedure, although I was not aware of the details. I wait two months for the surgery date and I'm then informed by the Spanish Hills administrator that the outside surgery center had refused to do the procedure but her office (she) had failed to inform me. Since the outside surgery center was in-network for my insurance I pushed Spanish Hills and the outside surgery center for an explanation. I was fed a line that it would cost them more than the insurance would cover. I was then told by the Spanish Hills administrator that out of consideration for the screw ups and my long waiting, she would try to figure out if the Spanish Hills surgery center (which was out of network) could do the procedure at less than their normal costs to make my out of network out of pocket affordable. I waited more than a month for her to get back to me, and she never did. Eventually I went to another doctor with a different surgery center and learned the truth that the Spanish Hills administrator and the associated surgery center were keeping from me. My new doctor informed me that the FDA has only approved this intracept procedure on the lower 3 lumbar vertebrae, but the Spanish Hills doctor had include all five lumbar vertebrae in his proposed surgery. Private insurance will not pay for a procedure that is not FDA approved, which is why the surgery center the Spanish Hills doctor planned to use had refused to do the surgery. And rather than reveal the truth and expose the surgeon's error, all parties hid the truth and kept me waiting until I finally gave up and went elsewhere to have the procedure done in accordance with the FDA restrictions. read more