The staffs were top notch. Very attentive and helpful. My daughter enjoyed her time here. Plenty…read moreof beginner's level walls for her to climb. At some point her hands got too sweaty to climb. Wished there was chalk or something to help with that otherwise a fun indoor spot to take your kids to.

I brought my son to Hapik during a recent school break, and I'm thoroughly impressed with the…read morefacility, staff, and overall experience. This is a supervised, climb-at-your-own-pace experience rather than formal instruction. If you're looking for climbing classes with instructors, this is not for you. If you're looking for a climbing facility where kids decide what they want and don't want to do, this place is perfect. Booking & Check-In: The online process was seamless--purchasing tickets, selecting a time slot, and completing the waiver form all happened smoothly. Pro tip: fill out the waiver online when you buy tickets to save time at check-in. There was a line when we arrived, but it moved quickly. Safety & Orientation: All kids in our time slot gathered in a separate room for harness fitting and a thorough safety video. Since each harness must be fitted individually by an instructor, this takes some time--hence the 20-minute early arrival recommendation. It's time well spent for peace of mind. The Facility: The climbing courses are fantastic, with plenty of variety across different difficulty levels. The auto-belay system lets kids climb independently while staying securely connected at all times. With colorful themed walls, vertical challenges, and ropes courses reaching 26 feet high, there's no shortage of excitement. Everything feels extremely safe, with staff members consistently available throughout. There's also a play structure for younger children (4 feet and under). The Staff: I was particularly grateful when a staff member noticed my son losing confidence midway through (even on courses he'd already completed, like the pirate plank). This instructor took genuine time to help him regain his footing. It helped a lot. The Location: Hapik is located in Industry City, which means you're surrounded by excellent food options. We grabbed lunch at Japan Village in the next building, which offers a lot of different dining options Tips for First-Timers: - Start with one pass if it's your first visit--no need to commit to multiple passes until you know your child enjoys it. - During school breaks, arrive before 11am to beat the crowds. - Complete waivers online at booking to streamline check-in. - If you came to just follow your kid without climbing, you still need to sign a waiver. Highly recommended for a fun, confidence-building activity!

We took our toddler to this place this past Sunday. We got there about 11a and there were hardly…read moreany kids which was fine. We got to walk around and check out the place. After a while now kids and parents showed up. This playground is located on the 2nd floor of the building. No strollers or outside food/ drinks are allowed inside. It's a big space with lots of play areas. They also have 2 birthday party rooms. That's also a cafe where you can buy food, drinks, snacks and ice cream for you and your kids. There are 2 bathrooms on site; one of them has the baby changing pad in it. The bathrooms were clean. We stayed there for almost 2 hours and enjoyed our time.

This play-space is huge! It looks like it's well maintained. I came here with my family for a first…read morebirthday party. There are plenty of things for kids of all ages to do. My 9 month old and 2 year old loved it!

Came here for a private birthday party (10am-12pm for 20 kids) on a Sat and my kids had a blast!…read more Love how spacious, bright and clean it is. I love that they have slippers you can use before entering in the bathroom to keep your socks sanitary. I also love how all the structure is well padded to minimize injuries. Lots of fun activities ranging for kids 2-8yrs old. Parents can enjoy eating/snacking while being able to see their kids in the open concept layout. Its awesome that they allow the host to bring outside food in without charge which is rare these days. Kids can go back and forth from the playspace to party room.

We recently visited this kids' playroom for a birthday celebration, and we really enjoyed it! The…read morespace is very well organized, with lots of fun and thoughtfully designed areas for different activities. It's a lovely and comfortable place to spend quality time with children. The only thing we felt was missing was a bit more space for older kids who enjoy climbing, crawling, and more active play. A larger climbing or adventure area would make it even more exciting for them. Overall, we had a great experience and left with very positive impressions. Definitely recommend!

Newly renovated and spotless and same prices. Staff is a amazing, new place looks great- super…read morehappy kids love it and is so clean. Best kept secret in the area! It's big - great value- a lot of fun

Much better this time around. Maybe it's because my son is older now that I don't have to worry…read moreabout him getting trampled by big kids. There are some kids that are well over 10 that go crazy there which is pretty sad for the little tots. Seems like the signs on the door are nonexistent. They want proof of vaccination and mask to stay on. But it's the total opposite. Adults all have the mask off and so does 90% of the kids. You have to sign a waiver about injuries and what not but what they don't see is some kids being completely reckless. A 7 year old doing backflips into the ball pit can break someone else's neck or their own. The parents don't even both to tell them to stop which is absolutely ridiculous. I believe in making sure my kid is having fun but not to getting injured because of some I'll mannered kid. Will my child return. Possibly. But it will be a long time before heading there again.

I have no issue with employing youth; giving young people work experience can be valuable. My…read moreconcern is a business relying so heavily on young, inexperienced employees that mediocre service, okay management, and a lack of professionalism feel standard. I saw numerous very young-looking employees, including teenagers, throughout the space, and the atmosphere felt noticeably unprofessional. One girl at the register appeared extremely young. I considered asking her age but did not want to embarrass or shame her over something that was not her fault, so I assumed she was related to the owners or otherwise connected to the business. I do not blame children or teenagers for being inexperienced. Responsibility lies with the adults who hire, train, supervise, and manage them. It was also astonishing that staff apparently assumed I could not understand them because I was not speaking their language. I am fully Albanian and understood exactly what was being said. I have no issue with them speaking Albanian and absolutely do not think they should stop. They simply need to watch what they say around customers because they never know who understands them. That applies from the youngest employee to the owners. Professionalism should not disappear because you assume a customer cannot understand you. Most disturbing was what happened to my three-year-old son. He was cornered by about five children and repeatedly bothered to the point I considered it harassment. One child even asked to see my three-year-old son's underwear. That is wildly inappropriate and disturbing. He is a toddler and should be able to enter a children's business without being surrounded, intimidated, made uncomfortable, or asked invasive questions about his clothing or body. Children will be children, which is exactly why competent supervision should exist. If several children can corner and continue bothering a three-year-old like this, who exactly is watching the play area? Parents pay with the reasonable expectation that the environment is supervised enough for children, especially the youngest, to play safely and comfortably. I was also concerned by what appears to be a broader pattern of complaints involving racism and homophobia associated with this playspace. I have heard mothers discuss these concerns and seen past Google reviews raising similar issues. To be fair, I will not label an entire business racist or homophobic based solely on secondhand conversations or other people's reviews. However, during my own visit, I personally noticed behavior from a few younger employees that I felt implied racial prejudice, making previous complaints much harder to dismiss. I cannot verify every allegation ever made about this business and will not pretend I can. I can only speak to what I witnessed, and it was enough to make me question the culture and level of professionalism being tolerated. I also worry about what would happen in a genuinely serious situation. In a space that struck me as heavily staffed by very young, inexperienced, and sometimes unprofessional employees, I question how effectively an emergency, conflict, or serious incident involving a child would be handled. Hopefully that never happens, but a children's space must be prepared for it. A lack of maturity, supervision, or professionalism may seem merely irritating during a normal visit, but in a serious situation it could have much greater consequences. That is why the atmosphere I witnessed should not be brushed off as harmless. Although my visit was a couple of months ago, I wanted to share it so other parents can make the correct judgment about whether this playspace is right for them and their children.

A vital indoor playground when it's raining. We came here right when they opened and a lot of other…read moreparents had the same idea. I do think the parents who attended with their child are pretty diligent. Within an hour of us there almost all the toys had been disorganized and it can be pretty chaotic. We paid $25 for 1.5hour which I thought was reasonable for the area. They have a section for the strollers, a restroom, and a place to buy snacks. Communal space and it has a lot of toys for a good range of ages.

I was truly looking forward to spending time here ... as soon as we stepped in, I felt…read moredisappointment come over me just by seeing the size of the space.. first impression was I assumed it was larger. I tried to push through but was then checkin in by the horrible staff member who didnt end smile. Didnt even tell me the total when paying for my two children = $23 + $18 = $41 nor have a receipt. I was told it would be emailed, but never got that either. The cost came with an open room with worn down items, broken toys, no coffee station (even though there is a sign), and not even a stocked bathroom. Toys were bent, old, overly used and wearing off. Even the bins from IKEA were falling apart.. IKEA items should be easily replaced as they are cheap. The facilities was worn down as well, paint chipped or peels off on seating area and slides. Mural is still nice. The "cafe" area seating was pushed to the wall, not allowing a place to sit while the worker was putting streamers on a board for the private room. There is no water fountain to refill your water bottle. Again, advertised coffee and tea.. when asked was told "nothing, you can go to starbucks" as I pointed to the sign the worker said "OH"! I had to give the front desk girl broken items and she left in the lobby area!! I can see her just putting them back in after we leave in order not to deal with it. As a representative of the space, she was horribly spaced out with a negative demeanor as if she hates her job. Private room for classes and parties is cute... I believe this is where their energy goes to. I can see it good for a 1 year bday party. Ages 2 and over for open play with bore out fast. I reflect constently on how truly disappointing it was!!

I babysit a darling 2 year old boy in the neighborhood. A few weeks ago I had the lucky task of…read moretaking him to music class at Play. Right inside the door there's a stroller parking area, which was quite crowded but we made it work. The class was full of moms, dads, other nannies, and tons of kiddos mostly ages 1.5-4. The music teacher was really charming with the kids, had lots of songs prepared, and boxes of instruments with easy rhythm games, and ways to get adults involved as well. We had a blast! There's a fairly large playroom outside of the classroom that has soft jungle gym toys, a big wooden play kitchen, lots of pretend food, balls, a huge safe space to play. I also noticed lots of cleaner nearby, which was a relief, I bet a place like that gets a lot of germs real quick. The parents of my little charge told me that I can always take him there, especially on a rainy day, its only $10 for the whole day.

Adding an update to a previous review - we've started going to Brooklearn for after school programs…read morelike Art Club and for school holiday camps. My child loves loves loves it. She always talks about going to "camp". It's such a nurturing environment and she's able to explore, learn and play. We recommend it!

We took my toddler here yesterday afternoon for some fun. Many of these indoor playgrounds popped…read moreup in Brooklyn in the last 2 years. I wanted to check it out to see if we wanted to do my daughter's birthday here. It's $13 for 2 hours of play for kids under 2 years old which was reasonable and I liked that they give you 4 tokens to play an arcade game. The pricing seems to change depending on the kids' ages. The playground had a big ball pit, 3 big slides, a trampoline, arcade games, and other fun toys/ activities. The arcade games looked fun. The playground was well kept for the most part. There was an area where you can see dust balls. It's funny, I didn't notice them until my daughter pointed them out to me. They need to vacuum that. They do have birthday party packages. The party room looked nice. It was smaller than the other playgrounds we've been to but looks fun still. I think I need to wait for a few more months before I bring daughter back so she can fully enjoy this place.

To say that I rely on this place when I need to get my son's energy out is an understatement. This…read moreplace has grown and popularity ever since it has opened and has been revered as a great place to have a toddlers's birthday party. There are some things I have noticed that either need repair or have been replaced with cheaper alternatives making me feel a bit sad that the upkeep is not consistent. The staff are incredibly friendly and they always give us an additional 10 minutes of playtime. My son loves the ride on arcade games and there is a token exchange machine if you have cash readily available I hope they will replace the cheap Lego blocks with the ones they had before.