Their service people are rushed, rude and arrogant. I used to think well of this place until I had…read morerepairs, warranty repairs. One part didn't fit into the warranty and they made me COME INTO THE STORE in order to pay for the part before they would order it. That came from China so took over a MONTH to get. Then they called me and, oh sorry, it might be your mother board, that is covered, but more time still. Meanwhile my daughter is borrowing a laptop for school. They might be technically competent, I can't frankly tell, but they are just jerks to deal with. Very nice guys when you are buying though, but that is what they really wanted right? For me to say screw it, I will just buy a new laptop.

Had my computer brought in, it was apparently broken, so I bought a brand new one $3000, kept the…read morePSU, and GPU Though. Nothing but blue screens and problems 8-9 months on and off, spending gas money driving there and back, hauling the computer in and out, and giving them service charge money for no apparent reason. All for me to find out ON MY OWN that it was the power supply... even though they "tested it" ... this company is ridiculous, I don't know If it's the idiots at this specific store at 58th, or just the general lack of good technicians because of diversity hiring, but my god their service is atrocious. Why i had to pay a service charge when I figured out the problem, is actual comedy. Avoid at all costs. Absolute air heads, all of them.

Came here to look for the Nintendo Switch. Too bad no inventory. So the sales person was very nice…read moreand friendly. He said I should call and they can put one on hold. But of course, I would have to try my luck and call on the day of the shipment. They haven't got a shipment in for awhile so they don't know when but should be soon. I later walked around the store and I have to say. Yes it was quiet on a weekday but the layout is pretty good. Its spacious and comfortable to walk around. Good exercise and you get to browse the store.

Thank you to Russell for helping us identify a gift card scam before we actually made our purchase…read more We appreciate you!

No, I don't want a giant pack of batteries. No, my cell phone doesn't get service in your store. No…read moreI don't want to switch service providers because of it. No I would not like to buy an extended warranty. I would just like to purchase this wickedly overpriced generic brand iPhone cable and be on my way. It was until I found out that the dollar store in the same mall carries a lot of the electronic accessories, cables, chargers etc. that I would go to The Source. Granted, the accessories they carry are a higher quality than a dollar store, they're still really high priced for what they are. I'm not even one to only want the cheapest item out there, either. I am often very willing to pay more for a superior product. What I don't dig is the high pressure sales people, trying to get me to buy things that I don't want or need, many of whose questions I outlined at the beginning of this review. While this cliche used car salesman tactic might bump your sales in the short term, it makes me feel really uncomfortable and I don't want to return.

This was the worst service I've ever experienced at a retail store. After waiting to speak to…read moresomeone for a number of minutes, I finally approached a fat man with a beard and glasses to get some answers to my questions. Now, I'm not sure if the man was deaf, but even so, he should have understood the body language in that I walked directly up to him with an item in my hand and started talking. He outright ignored me and proceeded to the counter where he started typing nonsense into his computer. I couldn't believe it. I throw the item down and walked out of the place. The worst part is that I believe the fat man was actually the manager. If he didn't have time to talk to me (I imagine whatever he was typing into the computer must have been ridiculously important) he should have said "I'll be right with you" or sent someone else to help me. But the fat man didn't even have the basic human decency to acknowledge my presence. I will never go back there again, I'd rather drive someplace else.

I really like this Memory Express location! There is a rep that I really like there and his name is…read moreJerry. He is smart, fast, and knows his craft so well. Every time I want to come get something, I always like to talk to him because I know I'll come out with a solid product. Other staff members at this location are also amazing! Overall, I would highly recommend this location. Thanks for the high-quality service you guys deliver day in and day out!

I took my desktop computer in about 1 month ago. It was 4 plus years old and it had crashed…read more After several personal attempts to get it to start, I gave up. Took it into Memory Express Calgary NW about 1 month ago. Was told it would take two weeks or more to get it back to me. I received a call from the technician working on my machine within one week. He related the problem to me over the phone and that he was in the process of repairing the damages. That was a Friday, by Monday I picked up my computer and brought it home. Total time I was without my computer was just over 1 week. I have been using it for approximately 3 weeks with out a problem. It boots up faster than before and there have been no more ugly blue screens of death. My cost was below what I was expecting to pay. I can't say enough good things about my interface with Memory Express regarding the repair of my computer.

I have been shopping at Memory Express for years and have never been disappointed. The staff are…read moregreat and knowledgeable and the techs are quick and thorough. I bought the MSI MAG PANO 100L PZ black case and I am in love with it. I needed more space to fit my new RAM and Graphics card as well as the existing fans and this case does not disappoint! I love3 how spacious it is, and that I can see all of the RGB on my components. It is easy to get in to for cleaning and dusting and should I chose to expand my system, I won't need another case. I initially chose this case for the looks online, but now that I have it, I am impressed with the overall aesthetics.

Ordered literally all of the parts of my new PC from them. Had someone else pick it up so I didn't…read moremeet the staff in person but apparently they were very nice. They even suggested a different mobo of the same price that ended up even better (kinda). I didn't even expect to get everything but I guess they had the case and PSU I was looking for in stock and better yet price-matched without asking. Everything was exactly as expected. Only thing is the motherboard they suggested had a semi-known compatibility issue with my exact SSD (MSI Pro X870-P, wd_black SN850X). It certainly would have been nice for them to have known this but perhaps asking this of a lone technician is a bit much. I had to order a 3rd party SSD heatsink from them because of this which was a waste of money but it at least shipped very quickly and without issue. If I ever upgrade my PC in the future they will definitely be the first place I look.

I am so happy and had a great experience with open box techs who fixed my computer. its working…read moreperfectly awesome now and works like brand new computer. The techs and staff were very accommodating to my needs. I would highly recommend them all. Thanks guys -Rosciel De Castro-

My dad purchased a TV that was advertised at a discounted price on their website. When he visited…read morethe store, the owner confirmed they had it in stock, so he paid upfront and was told he would get a call once it arrived for pickup. A week later, the same employee who sold it to him said the shipment was delayed and gave him a new date for the next delivery. He was never called about that delay, and he was never called when the shipment supposedly arrived either. After about two weeks with no word, he went to the store himself, and that same employee told him they now had zero stock of the TV he had already paid for. He called another location of the same store, and someone there said they had a couple of TVs in stock and asked him to wait fifteen minutes while they arranged pickup. Over half an hour passed with no call back, so he drove over, only to be told in person that they did not actually have it either. Between the lack of communication, the contradicting information from two locations, and paying upfront for a product that was never actually available, I cannot recommend shopping here. This was, without question, the worst customer experience I've had with a retailer.

I bought a used laptop. It was bad and they gave me another one. That one didn't boot up all the…read moretime. I took it bad at least 3 times with no change. I purchased a new ssd drive from them because it was bad but still the same. Finally the warranty ran out and they offered me a used one the next model older for $100 more. At that point I was over $500 in and still needed to spend more. I took the poor one home. Maybe that is the problem buying used but the same model was $100 cheaper on buy and sell. If I was going to take a risk I should have paid less to start.

In this town where specialized computer parts are concerned, pretty much everyone knows about…read moreMemory Express, and then there's everyone else. But among those are the 2 Computer Rack stores in Calgary (and the 3rd in Toronto), a friendly association of stores that also knows computer parts and knows them well. While not admittedly having the same scale as Memory, they do have an interesting selection of components and parts that most stores don't seem to carry. More importantly, they also have a better selection on individual parts and miscellaneous connections than pretty much any computer store in the city, at better overall pricing as well. Joel, in the South store, is pretty much a font of knowledge, as he runs the business with his family and staff. His recommendations are treated by a fair number of techs in the city like gold. Overall, I like the store, and it has the personal touch to everything. It's in a new location with an especially interesting toy store next door, which is for another review. PS: He also offers standard computer services like custom builds, virus removal and repairs, all at reasonable pricing. #45 of Yelp's 30-Day review Challenge

Stay away. Sold defective computer power supply and would not refund money. Power supply did not…read morepower computer when another power supply did. Clearly defective. Confirmed with volt meter. He said I had 14 days to return but did Not honour. I gave him defective power supply back but he would NOT refund. Buyer beware.

Staff greeted us when we entered and directed us to where we needed to go in the store. Left us…read morealone until we were ready to make our purchases. Great fast service once we decided what we wanted. The sales agent was very knowledgeable on the printer we were looking at. Parking is plentiful with easy access into the store. The store very clean and organized with covid distancing signs on the floor and as you enter. Will be returning!

I was falsely accused of theft in this store on September 20, 2026 and while I understand that…read moreshoplifting is an ongoing concern for all retailers, I expect a large chain like Best Buy to train its associates better in dealing with cases of suspected shoplifting. I was accosted with a direct accusation of theft, with no questions and absolutely no effort made to understand the truth. The emails I've sent regarding this incident were met with a generic, probably pre-written, email with an utterly meaningless apology. I only wanted to buy a power block for my cell phone and go on my way. I got my power block but I also got an experience that will stay with me for a long time. As one who has never shoplifted and never would consider doing that, the way the store associate spoke to me caused stress that is still burning a hole in my gut. The situation could have been dealt with in a much more tactful way. There are better ways to deal with suspected shoplifters; I've read about this and the way I was spoken to that day was totally unacceptable.