Do Not Go To this DISGUSTING place! READ THIS TILL THE END- YOU WON'T BELIEVE THIS! First off I specifically asked for a hot stone massage, and informed the masseuse I wanted her to focus on my lower back and hips area I"m working out and muscles are sore. Mind you, I've literally had hundreds of massages in my life, and thought I would try this place since I just relocated to the area. #1 the lady hardly did any massaging at all, she just rubbed the stones over me more than half the time. I specifically asked that she do the stones at the end, like the hundreds of Asian owned massage places I go to. She insisted on doing it her way, and did the hot stones throughout, hardly did any kneading or massaging, just pressing 1 finger in places an holding it or rubbing me with the stones. It was literally the laziest, dis-satisfying massage I've ever had in my life! Then when I told the lady at the desk how dis-satisfied I was - She totally disregarded me, and asked me "So...How Are You Paying?" The NERVE! THEN I asked to speak to a manager, she says, there would not be one till the next day! So I paid to keep from making a scene, thinking when I spoke to a manager, they would give a damn! And then.. before I left, the masseuse interrupts and asks the receptionist "WHAT DO I DO WITH THE STONES?" and the RECEPTIONIST says, "JUST RINSE THEM OFF WITH SOME WATER". The masseuse replies, "DON'T USE ANY KIND OF CLEANER or SANITIZER?" And the RECEPTIONIST replies - "NO, JUST RUN THEM UNDER SOME WATER." WTF?!!! So this lady just rubbed these stones all over my NAKED body, and you tell her NOT TO CLEAN OR SANITIZE THEM, but just rinse them off with WATER?!!! So basically you don't CLEAN THESE FREAKING STONES, so who knows who's body they were rubbed on before me. Don't tell me that the heat will kill the germs, that's not the freaking point! That is UN-SANITARY. So when I tell the manager all this today by phone, she tells me that the MASSAGE THERAPIST doesn't clean the stones, someone else does. REALLY?! Well WHO, cuz they were the only ones there, and THE GIRL RUNNING THE PLACE says, RINSE THEM UNDER WATER, and the MASSEUSE couldn't believe it herself! And the fact that she had to ask what to do with the stones, confirms she NEVER did a hot stone massage there or maybe anywhere before, which confirms why I had such a HORRIBLE EXPERIENCE. Instead of acknowledging this, they literally offered me a $30 discount. SO here is what I say to that, 1) I will get a refund from my card company, 2)Now other ppl will know that this place is DISGUSTING, UNPROFESSIONAL & UNSANITARY, 3) You lost thousands in massage business from me, cuz I get them 2-3x a month at least due to my sciatica. And POOR MANAGEMENT is HOW YOU GET UNPROFESSIONAL STAFF, and so now I know why the receptionist running the place had me fill out no paperwork, had no conflict resolutions skills, nor knew protocol regarding your stones, and your masseuse was an amateur and provided inferior service! Hope it was worth it! BOTTON LINE:
Inexperienced masseuse· Horrible Management, Un-Sanitary Conditions, Poor Customer Service, too many negatives to list. Just don't go there, trust me! And when you let them know you are dissatisfied, just like other negative posters have said, they are DIS-MISSIVE & RUDE, both staff & management! read more