I will never, ever go back to this nail salon because of my most recent experience here. I have been here before for pedicures and I've always been pleased with the results. The pedicurists take their time, and do an amazing job. I had the "pleasure" of having my finger nails done by the manicurist by the name of Lee (real name is Anna). I'd never met her before, and I later found out it is because she is a new employee.
I came in on Friday, and asked to have a gel manicure. Lee looked at my nails, and informed me that they are too thin to be gelled, so I'd need to have acrylics put on if I wanted a gel manicure. I've been getting gel manicures literally every other week for the past 3-4 years, and I've never been told that my nails are too thin for gel. I told Lee that I HATE acrylics and that I did not want them, but she insisted (I later realized that she was pushing me so hard to inflate the bill). I agreed to let her put acrylics on my nails if she made sure they were filed down to the length of my actual nails.
First of all, she was EXTREMELY rough. She stuck the acrylics on my nails, and filed them. They were still incredibly long, and I asked her to file them down some more. She refused! She insisted that it looked nice at the length that she filed them to, and I had pretty much yell at her to get her to file them down more. We went back and forth, arguing, until she finally filed them down. She filed down my thumbnail so much that it was shorter than my real nails, and my skin was BURNING. I had also told her before she began that I don't like my nails squared off - and what does she do? She squares them off. When she finished painting them, the bed of my nails were uneven and jagged, and the acrylics looked like they weren't properly attached to my nail - like it was falling off! She painted them so sloppily that the gel was underneath the nail bed. It was hurting my skin, and I felt like I had plastic on them.
I told her over and over again how unhappy I was with the job, and once again, she argued with me that they nails looked good. I left the shop feeling cheated, and disappointed. When I got home, even my boyfriend said my nails looked awful.
So I called the shop, and requested that they redo my nails because they were horrible. It was my birthday this weekend, and I had plans for the day, so I needed to have my nails done in the morning. I kept saying I needed a morning appointment, and she said, "Okay, so 1:00 PM." NO. I said morning. Finally we agreed on 11:00 AM.
The next day, I went in, and she was extremely irritated to see me. She says to me, "Why didn't you tell me yesterday that you didn't like it?"
I DID TELL YOU!! SEVERAL TIMES.
She was telling me off, loudly in fact, and kept looking to the woman sitting next to me for approval. The woman next to me even said to her, "Don't look at me, you should know how to handle this."
The woman was so shocked by the way that this woman was treating me, she asked me if I knew of a different salon that she could go to. I said (loudly), "Yes, there's one down the street! They're amazing." I gave her the name, and she walked out the door.
Lee began working on my nails and rather than taking the gels off the way you are supposed to (soaking the fingertips in acetone and wrapping them in foil), she used the electric buffer to get the gels off. Again, my nail beds were burning. She redid my nails, and after super close supervision, they looked decent. Still not to my liking, but I think my nails had taken enough abuse. When she finished, she said to me, "Next time you don't like it, don't lie to me about it."
So I said back, "I didn't lie, and there will not be a next time."
I will NOT come back here. Disgusted with this woman's actions. read more