I originally came to Spa Mosman after an eyelash disaster (and I don't say that lightly) at another local salon. Fatima not only restored my damaged eyelashes to good health but restored my confidence in eyelash extensions as a service, and a beauty treatment worth investing in.
Fatima is courteous, punctual and super professional. The salon is always clean, and tidy. Unlike other salons nearby, all equipment is sterilised, and correct hygiene standards are followed. The pricing is on par with other salons in the area. But what about the lashes, I hear you ask? Well, to say Fatima is meticulous is an understatement. She spends a lot of time ensuring that the right blend of lashes are done for you, your eyeshape, and your requirements. And it shows - every week I have a friend / stranger ask me where I get mine done and could they have the salon's number! And yes, I always give it to them.
Customer service is excellent, and always has been from the the first day I attended the salon, some 2 years ago. I read someone else's review on this topic with disbelief, as the review was so disparate to my experience, that I think it must have been fabricated. In particular with the other review, I note that a) the rules of cancellation are always made known b) you are sent a confirmation message 24 hours in advance and c) the customer was not charged the cancellation fee due to the emergency circumstances. Therefore I'm unsure why the reviewer bothered writing the review - clearly the reviewer has an axe to grind about something.
I can't recommend Spa Mosman highly enough - I have sent at least 4 of my friends there, and will continue to send more! read more