Terrible customer service. Long story short they changed the plans on us because their air conditioning was out so we decided since it wasn't what we had initially paid for we wanted to cancel and get a refund. They said their policy as stated on website was that they didn't give refunds but only can reschedule. But we told her we never saw that stated on their website when we booked and looked all through our email confirmation and on the website and couldn't find it. Regardless, we never received their services and they were the ones that changed the plans and we were not good with the changes. The lady we spoke with kept raising her voice, and interrupted us many times as we tried to explain the situation. I understand having certain policies, but we weren't getting what we had paid for, period.. We are very frustrated with this business and their customer service to say the least. read more