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    Spa Headquarters

    5.0 (1 review)
    InexpensiveHot Tub & Pool
    Closed 10:00 am - 6:00 pm

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    9 years ago

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    Master Spas

    Master Spas

    (12 reviews)

    $

    I was nervous about getting a hot tub but finally decided on the TS 240X during a trade show in…read moreFebruary. It was finally delivered in July, and we explained that the concrete slab we were having poured as part of our backyard project would not yet be done. No problem, we were told - and the hot tub was delivered to our garage. The delivery went smoothly and the delivery team was professional and helpful. They wrote on my receipt that a second move would be necessary so they could come ensure everything worked and all the features and processes explained (since we are new to this) once the pad was ready. When my project was completed two weeks later, I called to arrange that second move and was told "we don't do that" by the most unhelpful and rude customer service person ever. When I said - wait, it's written right on my receipt, you should have that record - he told me I was giving him "a little too much attitude for 9:15 on a Thursday morning." After he located the record that confirmed I was correct, (and after I picked my jaw up from the floor) he said "I suppose just because we don't normally do that doesn't mean we can't" - and he promised to have the delivery person call to set up a day and time. It's six weeks later and no phone call. Needless to say we had to pay someone else to move it for us and I figured out the system, chemicals and controls online. What a terrible way to reward someone who spent $12K with your company. The experience took the shine off the purchase for sure - and we have told EVERYONE we know who is considering a spa to STAY AWAY. And it's too bad, because it IS a nice spa....but wow. CAN NOT RECOMMEND - and I would NEVER do business with you again. Now I'm wondering who I can get to winterize it for me and reopen it without voiding my warranty - because no way am I putting myself through that again. I'd also like to add that this happened one day after a death in the family - so perhaps I sounded a bit upset - but regardless, that is no way to treat a customer. I'm just disgusted. Then, I reached out to their main office for customer service. They said they'd contact the Appleton store for a follow up. Two months later - not a word. In other words, no one cares. STAY AWAY.

    Review for Matt - Hot Tub Service Technician Matt provided…read moreoutstanding customer service from start to finish. My previous technician from another company advised against replacing the circuit board, but Matt recommended we go ahead--and I'm glad we did! He installed the new board, and now the tub works perfectly. Matt was attentive to our schedule, delivered excellent workmanship, and even showed up when he wasn't feeling well. That level of dedication speaks volumes about his professionalism and commitment. He is a great representation of your company. When the time comes for a new hot tub, I will absolutely purchase from Master Spas because of this experience. Highly recommend Matt and the team!

    The Pool Team

    The Pool Team

    (5 reviews)

    (If I could give 10 stars, I would!)…read more The Pool Team recently resurfaced our 22-year-old pool, and the results completely exceeded my expectations. From start to finish, they were prompt, professional, and kept me informed every step of the way. As an interior designer, I have a very particular eye--and I was thoroughly impressed by the quality of workmanship, especially the meticulous tile work done by Brad. Every person on-site was polite, respectful, and hardworking, and they made sure the area was clean and tidy at the end of each day. What really stood out was the follow-through. Even after the pool was filled, Jason came by to ensure everything met my standards--which it absolutely did. I don't typically write reviews, but this level of service deserves recognition. I highly recommend The Pool Team to anyone looking for outstanding craftsmanship and a worry-free experience. Truly top-notch!

    The Pool Team just finished installing our new pool. We looked for a couple of years to find a…read morepool company that we felt comfortable with. We visited a pool that The Pool Team installed in our area and we were impressed with the quality of the construction. After that we met with Jason at our house and reviewed our site and discussed our wants. He guided us through the process and the results are fantastic! Jason, Len, Chris and the entire Pool Team crew, to the person, were all very professional and were great to deal with. They were like a well oiled machine and worked very efficiently. They did exactly what we agreed to and produced everything in the contract. We felt that we got a great value for our money and we are very happy with our new pool. We would recommend The Pool Team to anyone that is looking for a quality pool installation.

    Spa Headquarters - hottubandpool - Updated May 2026

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