I was nervous about getting a hot tub but finally decided on the TS 240X during a trade show in…read moreFebruary. It was finally delivered in July, and we explained that the concrete slab we were having poured as part of our backyard project would not yet be done. No problem, we were told - and the hot tub was delivered to our garage. The delivery went smoothly and the delivery team was professional and helpful. They wrote on my receipt that a second move would be necessary so they could come ensure everything worked and all the features and processes explained (since we are new to this) once the pad was ready. When my project was completed two weeks later, I called to arrange that second move and was told "we don't do that" by the most unhelpful and rude customer service person ever. When I said - wait, it's written right on my receipt, you should have that record - he told me I was giving him "a little too much attitude for 9:15 on a Thursday morning." After he located the record that confirmed I was correct, (and after I picked my jaw up from the floor) he said "I suppose just because we don't normally do that doesn't mean we can't" - and he promised to have the delivery person call to set up a day and time. It's six weeks later and no phone call. Needless to say we had to pay someone else to move it for us and I figured out the system, chemicals and controls online. What a terrible way to reward someone who spent $12K with your company. The experience took the shine off the purchase for sure - and we have told EVERYONE we know who is considering a spa to STAY AWAY. And it's too bad, because it IS a nice spa....but wow. CAN NOT RECOMMEND - and I would NEVER do business with you again. Now I'm wondering who I can get to winterize it for me and reopen it without voiding my warranty - because no way am I putting myself through that again. I'd also like to add that this happened one day after a death in the family - so perhaps I sounded a bit upset - but regardless, that is no way to treat a customer. I'm just disgusted. Then, I reached out to their main office for customer service. They said they'd contact the Appleton store for a follow up. Two months later - not a word. In other words, no one cares. STAY AWAY.

Review for Matt - Hot Tub Service Technician Matt provided…read moreoutstanding customer service from start to finish. My previous technician from another company advised against replacing the circuit board, but Matt recommended we go ahead--and I'm glad we did! He installed the new board, and now the tub works perfectly. Matt was attentive to our schedule, delivered excellent workmanship, and even showed up when he wasn't feeling well. That level of dedication speaks volumes about his professionalism and commitment. He is a great representation of your company. When the time comes for a new hot tub, I will absolutely purchase from Master Spas because of this experience. Highly recommend Matt and the team!

This business has great hot tubs, great grills, and amazing service. I used to go to the old…read morestore, which was ok, but the new location is really nice. Those Bullfrog spas are so great. I love the switchable jet packs.

I was told over the phone that they would probably fix it when they come out. BUT The guy came out…read moreunscrewed the side off my hot tub then told me what I already knew was wrong with it and charged me 105$ then left! He didn't even screw the side back on the hot tub! He literally did nothing except open the side and left! Now I have to put it back together my self!!! Total 105$ rip off!

Always very helpful. I also receive a quick response when I text with a question. Highly…read morerecommend PoolWorks.

Very knowledgeable about pool care and competitive with pricing on pool chemicals. The ice cream…read morecustomer appreciation freezer is a hit with the kids.....me too lol.

My husband and I tried to visit this store twice during their posted hours of operation looking to…read morebuy a hot tub. Once was a Friday afternoon a few weeks before Christmas and the other was a Saturday afternoon after Christmas. Both times the doors were locked. There was no sign indicating why they were not open. It appeared that the lights were on inside but no one came when we pulled on the door. We will not be back.

We have stopped there multiple times during their open hours and the doors were locked. They have…read morelost our buisness . Seems like they are never open anymore

(If I could give 10 stars, I would!)…read more The Pool Team recently resurfaced our 22-year-old pool, and the results completely exceeded my expectations. From start to finish, they were prompt, professional, and kept me informed every step of the way. As an interior designer, I have a very particular eye--and I was thoroughly impressed by the quality of workmanship, especially the meticulous tile work done by Brad. Every person on-site was polite, respectful, and hardworking, and they made sure the area was clean and tidy at the end of each day. What really stood out was the follow-through. Even after the pool was filled, Jason came by to ensure everything met my standards--which it absolutely did. I don't typically write reviews, but this level of service deserves recognition. I highly recommend The Pool Team to anyone looking for outstanding craftsmanship and a worry-free experience. Truly top-notch!

The Pool Team just finished installing our new pool. We looked for a couple of years to find a…read morepool company that we felt comfortable with. We visited a pool that The Pool Team installed in our area and we were impressed with the quality of the construction. After that we met with Jason at our house and reviewed our site and discussed our wants. He guided us through the process and the results are fantastic! Jason, Len, Chris and the entire Pool Team crew, to the person, were all very professional and were great to deal with. They were like a well oiled machine and worked very efficiently. They did exactly what we agreed to and produced everything in the contract. We felt that we got a great value for our money and we are very happy with our new pool. We would recommend The Pool Team to anyone that is looking for a quality pool installation.

Called this morning looking for someone to clean the chimney in our new home. Zillges can't do…read morethat, but they took the time over the phone to show me how to light my gas fireplace and were SUPER patient and kind. If you need any of the services they DO provide, I would highly recommend them.

We had our landscaping around the house, some fencing, trees and two years later, a gorgeous new…read morepatio installed. Honestly, as a homeowner with a boatload of renovation projects-- it is great to find a company that works hard, sticks to a timeline, stays on budget, and offers great customer service. Beau, Emmanuel and his team had a vision and it turned out better than we imagined. Thanks to a great team!

Everyone of the workers is knowledgeable, friendly and ready to assist. The selections available…read moreare almost overwhelming when you walk in but it's gorgeous to look at. The greenhouses are well organized so you can still get around. Overall, it's average to higher pricing than some of the big box stores but I've found the plants to be healthier and worth it

Love this place! The workers are so nice and very helpful. They are knowledgeable and have always…read morebeen able to answer my questions! We buy vegetables from them every spring/summer and flowers as well. Their plants always do well and produce lots of flowers and vegetables.