Review for Matt - Hot Tub Service Technician Matt provided…read moreoutstanding customer service from start to finish. My previous technician from another company advised against replacing the circuit board, but Matt recommended we go ahead--and I'm glad we did! He installed the new board, and now the tub works perfectly. Matt was attentive to our schedule, delivered excellent workmanship, and even showed up when he wasn't feeling well. That level of dedication speaks volumes about his professionalism and commitment. He is a great representation of your company. When the time comes for a new hot tub, I will absolutely purchase from Master Spas because of this experience. Highly recommend Matt and the team!

I was nervous about getting a hot tub but finally decided on the TS 240X during a trade show in…read moreFebruary. It was finally delivered in July, and we explained that the concrete slab we were having poured as part of our backyard project would not yet be done. No problem, we were told - and the hot tub was delivered to our garage. The delivery went smoothly and the delivery team was professional and helpful. They wrote on my receipt that a second move would be necessary so they could come ensure everything worked and all the features and processes explained (since we are new to this) once the pad was ready. When my project was completed two weeks later, I called to arrange that second move and was told "we don't do that" by the most unhelpful and rude customer service person ever. When I said - wait, it's written right on my receipt, you should have that record - he told me I was giving him "a little too much attitude for 9:15 on a Thursday morning." After he located the record that confirmed I was correct, (and after I picked my jaw up from the floor) he said "I suppose just because we don't normally do that doesn't mean we can't" - and he promised to have the delivery person call to set up a day and time. It's six weeks later and no phone call. Needless to say we had to pay someone else to move it for us and I figured out the system, chemicals and controls online. What a terrible way to reward someone who spent $12K with your company. The experience took the shine off the purchase for sure - and we have told EVERYONE we know who is considering a spa to STAY AWAY. And it's too bad, because it IS a nice spa....but wow. CAN NOT RECOMMEND - and I would NEVER do business with you again. Now I'm wondering who I can get to winterize it for me and reopen it without voiding my warranty - because no way am I putting myself through that again. I'd also like to add that this happened one day after a death in the family - so perhaps I sounded a bit upset - but regardless, that is no way to treat a customer. I'm just disgusted. Then, I reached out to their main office for customer service. They said they'd contact the Appleton store for a follow up. Two months later - not a word. In other words, no one cares. STAY AWAY.

We live in an old farmhouse with a basement that's not exactly friendly. We decided to go with…read moreSure-Dry to spruce it up a bit and make sure everything stays dry. So far they've been great for us. The most recent example was today. I had spent the entire morning trying to get our sump pump to work, and had tried everything to thaw the pipes. I had come to the conclusion that maybe it was the pump itself that was having issues, so I decided to give them a call. The person I spoke with was very friendly, knowledgeable, and professional, and had someone sent out same day to take a look. I believe his name was John and he was excellent. Super friendly and knew his stuff for sure. In the end it did turn out to simply be frozen pipes, but John took care of it, and not to mention had to work outside on the coldest day we've had in a long time. Excellent job, Sure-Dry, keep up the great work!

8/6 2025 Had kelly from sure dry service my sump pump and clean out system .He did a outstanding…read morejob had a world class attitude.

If you are in the market for a pool, and want a company that can deliver on what they say they can…read moredo then Wahoo Pools is for you. Shaun and Bill were able to make our dreams for the backyard come true. They delivered excellent customer service, no matter what time of the day, they were extremely responsive. What was even more exciting for our family was the vision they had for our backyard as they were doing the project as they continued to make it even better than we could have imagined. Thnx for ensuring we have an opportunity to create memories that will last forever.

I want to share my frustration with Wahoo Pools (specifically the owner of the company Shawn…read moreSchoen). Despite the fact that my pool and yard is now (FINALLY) 99% finished, I need to ensure my story is shared to protect any other people from going with this company. Here are some of the issues we had in our 11.5 month process of putting in our dream pool. I apologize for the super long post. 1. We were told that the pool would take 4 weeks to come in and 2-3 weeks to complete the job. We paid over 2/3 of the total cost of the project last July and no work was even started for 2+ months. 2. When the pool was lifted into the ground they cracked it (this did get fixed but slowed the process). 3. The plumber caused a small gas leak and when we notified the company about this they said they would take care of it. 2 weeks went by and nothing, Mitch got someone to come fix it and we paid for the repair ourselves. 4. We were told to pay the rest of the money when they put the pool in the ground, the next day they told us they weren't going to complete the project until spring. They had all the money for the project and weren't going to do anything for 6 months. We asked for money back to hold until Spring and while Shawn told Mitch he would, he never showed up all winter to give it to him. They had numerous appointments set up and Shawn would always come up with a new crazy excuse for why he couldn't come and bring us our money. It never happened. 5. When we started the project, Shawn owned California Pools (which was who our contract was through). Mitch called California Pools Corporate over the winter because of his frustration. Shortly after that phone call Shawn and California Pools split ways and Shawn told Mitch it was his fault because of his complaint. Mitch called California Pools to verify this story and they told him that was absolutely not true and the split had been in the works for months. 6. This spring they told us that it wouldn't be until July before they got someone to do concrete around our pool for decking BUT if we paid $5,000+ more and switch to pavers we could get it done faster. Shawn told Mitch he would pay for a little bit of it himself to help out...he never did. 7. Now it was my turn to deal with this crap all by myself....they finally started working on things after Mitch died (weird). First issue I had was that my heater wouldn't work right, it kept shutting off. The company couldn't figure it out so my neighbor got a heating/cooling guy to come look at it and he told me that it was hooked up wrong and it was very dangerous...he fixed it for me. Luckily the company paid for this bill. 8. I decided to add an autocover after Mitch's death for added safety purposes. I gave them half down to order the cover on May 30th with a promise/contract that everything would be done 6/30. On June 24th there was still no plan for cover install. I asked Shawn for proof of the order from the company which he couldn't provide me for 2 days and actually responded in a text to me telling me to "stop talking to him like a child and threatening him" after me asking for 2 days for proof he didn't steal my money. I ended up calling the company myself and they had the order but he didn't order it until 2+ weeks after he had my money for it. 9. I just found out recently that Shawn has used Mitch's death as an excuse for why he wasn't working on other customer's pool projects because he and Mitch were "such good friends for years." This one makes me the most mad because they were never friends...EVER, and Shawn's treatment of Mitch and I caused Mitch such anxiety and anger over the last few months of his life. I think those are the big ones and despite the fact the kids and I LOVE the pool, I can't believe how Mitch and I were treated by this company over the past 11.5 months. There were a lot of variables that did make it last longer than it should have, but the lack of communication, lies and disrespect was worse than the actual timeline. The last conversation Mitch and I had was of course about our pool nightmare...and how frustrated we were and still unsure if the plan and timeline. This makes me so angry.

This business has great hot tubs, great grills, and amazing service. I used to go to the old…read morestore, which was ok, but the new location is really nice. Those Bullfrog spas are so great. I love the switchable jet packs.

I was told over the phone that they would probably fix it when they come out. BUT The guy came out…read moreunscrewed the side off my hot tub then told me what I already knew was wrong with it and charged me 105$ then left! He didn't even screw the side back on the hot tub! He literally did nothing except open the side and left! Now I have to put it back together my self!!! Total 105$ rip off!

Absolutely deserves five star rating. Very competent, knowledgeable., professional. In addition to…read moredoing a fabulous job on my drain and sewage line, he knows a lot about the history of the area and other Wisconsin cities in terms of plumbing and sewage. He figured out what I needed right away. He encouraged me to watch what he was doing which I thought was very cool. He answered all of my questions about his services for my house, as well as my curiosity about larger sewage issues. We talked frankly about the possibility of flooding in my house.. I felt very taken care of and secure.

Very professional and know their stuff! They've helped clean out a few drain problems over the…read moreyears, and have always been up front with what is happening, what needs to be fixed right away, and what can wait. Reasonably priced as well. They are my first call every time.

I called to ask for an estimate. We set the date and time and they never showed and never called…read more Not good customer service at all. Very disappointed especially after reading all the excellent reviews.

Two men came to move my furntiure on the date that I reserved. They did a fantastic job. They were…read moreprompt and did not waste time. I was impressed at their communication and honesty. There was a piece of glass that broke in the move and they came to me right away and within a few days someone was here to measure and replace. Overall I am very impressed and would highly recommend their services.

Great for the price, they have snacks if you are hungry. They do a swim test if you are under 14 to…read morebe able to go off the diving board and rock wall. They have two slides and a huge splash pad. All the lofe guards were doing their job and were informative if asked questions. Bathroom/locker room was clean.

For the price of entrance and the concessions, you definitely cannot go wrong. The pool was clean…read moreand had a place for every one of all ages. Menu again was affordable and lots of options. The only thing that was kind of frustrating was when ordering/waiting for our food. You order and then just wait for your food and at times others were also waiting for their food and employees didn't know who ordered what so asked everyone in the pick up area what they ordered multiple times. Maybe implementing a ticketing system would be helpful and calling out the number when an order is ready would make it a lot smoother.

I have been very impressed with the service they provide. My husband and I were working within a…read morespecific budget but also wanted unique carpet for our steps. Phil was down to earth and worked with our budget. I highly recommend working with him and looking at the selection they have. We will come back in the future if we need flooring again.

Phil and team did a fantastic job helping my wife and I pick out the carpet for our baby room!…read more Quick and efficient with a sense of humor!